The Groves of Tustin Senior Living

We moved my Mother into the Groves last October. My sister and I had researched many assisted living facilities and finally decided on The Groves. From the minute we walked in the door the entire experience has been great. The staff is knowledgeable, friendly, and courteous. This was an extremely difficult decision for us to make and, beginning with meeting Kari the entire experience has been a welcomed relief for us. We no longer worry about my Mother and the care she receives is excellent. It is a very warm and friendly atmosphere and the residents are the best. Anyone who visits the facility is immediately greeted by the warm and friendly atmosphere. I would highly recommend The Groves.

The Groves of Tustin hosted a coffee event for me and the hospitality was spectacular! The food was amazing — fresh and healthy — and the staff were very friendly. The residents seemed happy to be there, too. Activities were taking place all throughout the community. Took a tour of the facility and everything was very clean and you can tell the staff really try to make it feel like home.

The Groves of Tustin is a wonderful community. It is clean, friendly and they provide many activities, outings and events to keep their residents engaged, fulfilled and living a vibrant senior life. I have never met a management team that is so hard working, compassionate, and committed to their residents and families. Having gone through several senior living communities when trying to find a great place for my grandmother, I know that all senior living places are not the same and The Groves is definitely one that helps redefine what people think when they think of a retirement home. To me I always ask myself — is this a place I would want my mother and father to live and the answer is YES! Love The Groves!

I spoke to their Marketing Director, Anna and we set up a time for me to tour the place. (I’m usually very hesitant about taking tours or visiting new places as I’ve had quite a few bad experiences with sales persons). I arrived at The Groves a few minutes than our appointment time — when I got to the lobby, I was immediately greeted by the receptionist (sorry forgot her name). She politely asked if I was there to see anyone — told her I had an appointment. She immediately informed Anna that I was there, gave me a short form to fill out, and asked if I wanted to anything to drink or snack on. The lobby is very clean. It smells good, unlike some of the other places I’ve visited.
Anna is such a delight to deal with. She is very knowledgeable. She pointed out the list of activities that their residents have the option of participating in for the day. She was very thorough in showing me the services that they offer (including Memory Care) and the room sizes that they have available. I wouldn’t hesitate recommending The Groves of Tustin to everybody I know who is looking for an Assisted Living for their family/​friends.

This is a very comfortable and well-​run facility… You can always tell the quality of a place by the expressions in the faces of its residents and staff, all else is gibberish, and in that respect The Groves/​Cranbrook passes with flying colors. The food is surprisingly good and the staff does not appear to be stressed out and harried as they do in several other places I’ve seen. The rooms are spacious and comfortable as well. I especially like the fact that there were no high-​pressure sales which would have been a deal-​killer. I came, I saw, I like it. Would recommend this place without a problem

As an industry professional, I have several assisted living facilities that I refer my families to and Cranbrook (now The Groves) is definitely one of my favorites. One thing in particular that I like is the overall size of the community. It’s not too big not is it too small. The staff, especially ANNA in marketing is absolutely wonderful to work with. She greets each and every one of my clients with a huge smile and a warm heart. I will be forever grateful for the lasting partnership and experience I have had with Cranbrook (now The Groves).

The Groves of Tustin is starting on their construction. A change in carpet and paint already added life to this Community! The staff are wonderful! They are caring and compassionate to their Residents and is evidenced by the smiling faces we see every day here at The Groves! The Community projects a home like setting which some Residents and families prefer. The Groves has a fantastic activity program, both in assisted living and memory care, all because of their fantastic team and wonderful activity director who has been at the Groves when the community first opened as an Assisted Living Community! The Community appears clean and no malodorous smell throughout. The only smell there was at the time was the smell of scrumptious salad and dessert that were being served during their Alzheimer’s Luncheon! Their memory care called Generations present a pleasant and calm atmosphere. The Residents appear presentable and participates with scheduled activities. The staff conducts the activities creating a positive interaction between Residents and staff. They have weekly outings at least 3x a week including trips to yogurtland and mcdonalds for sundaes! The furniture could use an upgrade however, they are going through renovation which will then include a bigger dining space as well as brand new decors and furniture. The Groves of Tustin has come a long way in changing the image of what used to be Cranbrook Senior Living. The management team are professional and kind, should there be any issues and concerns-​they attempt to help in any way possible. The Groves of Tustin is growing and looking forward to the end of this year when the construction is out of the way and the renovation is complete! The Groves of Tustin has a facebook! Please check their website:

I was there yesterday picking up a few things for a friend. She had called beforehand, and notified the front desk that I would be going, to avoid any issues. I went up to the reception desk, notified the receptionist that I was there to pick up a few items for a friend, and went on my way. On the way back, I showed the receptionist exactly what I was taking and as I was talking to the receptionist a woman, (caregiver), out of nowhere yells in my direction «what do you have there?». As she started approaching me, I was telling her that they were just a few items for a friend who normally stays there. She insisted that I show her everything that I had, and demanded to see an ID. I honestly didn’t see a reason as to why she was acting quite hostile towards me, especially since I had already cleared things up w/​the front desk, and was in the middle of a conversation w/​the receptionist regarding the items I was taking. The way she acted was very unprofessional, rude and quite b! tchy. I have been a regular come-​and-​goer at this place of residence for nearly 3 years, and I’m 100% sure that this person is very familiar w/​my face. If she was treating me in that manner, I can’t imagine how she treats the residents who stay here.
Management clearly needs to focus a little more on their staff.
By the way, the receptionist was very welcoming, very professional, and easily approachable. Being that’s she’s the «face» of the company, she acted in a very respectable manner.

Letter from Department of Social Services, dated Feb 10, 2011, states, «My staff has completed the investigation and substantiated your allegation that Cranbrook Senior Living of Tustin violated its admission agreement with your client. The facility has agreed to reimburse your client in the amount of $ 1,025.80», signed by the Regional Manager, Myron T. of Southern California Senior Care Licensing Office