Supercuts

Was totally loving my haircut until I noticed an uneven strand, which then got my friend to check if there were any more. I was beyond appalled when I saw the actual cut of my hair. I didn’t think you could mess up a basic trim, but apparently someone at this location can’t cut straight. I came in Friday January 29 around 2pm. Whoever was there at that time should be highly reconsidered as an employee.

So I went in December 23^rd to get my dad and fiancé’s hair cut for Christmas. but since the price was so good and the A-​line Bob I had cut in July had grown out, I decided to give Supercuts a try.
After reading numerous reviews I wanted to have Liz cut my hair but she had a line and would be off within two hours but she said someone else was available — and good — so I said what the hell.
Well Ann (asian) was very nice, but that doesn’t matter as much as skill. She did an okay job, except I later realized she didn’t cut the bottom of my hair straight. I wasn’t leaning or anything, not sure what happened. I hadn’t realized as soon as I would have liked but I had been curling it up since I got it done and when I asked my fiancé, he said it looks fine. Men! So anyway, I was at my aunts and my cousin noticed the unevenness. Embarrassing. I expressed my frustration as I had explained how I kept asking my fiancé and my cousin pushed me to give Supercuts a call.
So I called and spoke to Anne (Hispanic) and she let me know that they have a 7 day guarantee. I didn’t quite cut it, holidays really screwed me. But I did explain what happened, even about my fiancé, she laughed and understood. She said «I have 3 brothers, I totally get it» which was nice, I really love the fact that she got it. She asked who cut my hair and after giving her the girls name, she expressed she would have remembered me, so the description of them is very important. She told me to come in the next day or so, and she would inform Liz (manager) about the issue and they would fix it.
I couldn’t make it in the next day but called in and spoke to Sabrina, she said Liz would be available Sunday between 10 – 5. I went in and waited for Liz for almost an hour, she’s a very busy lady! Her hair is amazing, definitely shows you she knows what she’s doing. She was super friendly, asked me what happened. I told her and she was very apologetic. She went layer by layer and evened everything out. She even told me when I should come in next, how much to cut to get my hair where I want it to be. I will definitely come back to see her and I definitely recommend her to everyone.
Just an FYI, Ann (asian) cut my dad’s hair and she did a great job. I saw her cut a few other guys hair while I waited for Liz to fix my hair and they all walked out looking good. So I think she does a good job on guys hair, I’m just not sure about her skill on women’s hair. Maybe she had an off day, don’t know. Just want to explain my experience so everyone can make their own decisions.

Lilz cut my hair last night and she did a great job. My hair had gotten long and my layers were outgrown. She gave me the perfect haircut, redid my layers throughout my hair and I love it!

I can’t recommend this location of Supercuts enough. After a horrifying experience at a salon down the street where they would not even acknowledged we walked in, we came to this warm, welcome location. We were greeted immediately and asked what type of service my son wanted. We didn’t even have to wait for my son to get his haircut. And a bonus, the woman who cut his hair did a fabulous job. A shampoo is only a few dollars more. I highly recommend it. Very friendly. Genuinely wanted to do a good job. And were happy for the positive feedback. Easy parking. Clean salon. Couldn’t be better!

The staff here is so friendly. I am an office manager and can notice when a company makes an effort to improve their customer service. I have been going here for 5 years. While there have been some ups and downs I know that I can get a consistent cut and decent prices, but most importantly that great smile. Thanks

Liz is awesome and this is a review based on her. I didn’t really want to cut my son’s hair but let’s face it he couldn’t see anymore with those long strands of hair in his face. This being his first haircut a. I didn’t want to spend a lot and b. I wasn’t sure how he would do so needless to say I was nervous. I went in prepared with a lollipop and of course some videos on my phone. That worked like a charm and Liz went to work while I had him on my lap. She worked quickly and kept checking with me if it was still long enough. (I still wanted him to have some long hair) she did a great job and she was done faster than I thought. Overall she did a good job considering she was cutting a wiggly 11 month olds hair. I would go back but only to hair now since I know she does a great job.

The price at Supercuts is very reasonable, and the service is great.
Aside from being very attentive with me, Lizeth is a great hair stylist. I enjoy getting my hair cuts from her. She makes me feel very comfortable every time she cuts my hair. She’s extremely personable and funny. I highly recommend her.

The staff here is very friendly. The place is super clean and well decorated. Got haircut and shampoo from Lizeth; she gave me a very good head massage; Lizeth has a fun and friendly personality; would recommend her and this location to everyone. The price can be a little high compared to other places but it is well worth it.

Justine is AMAZING! She is very good at what she does! I won’t let anyone else cut my hair. If she is busy, she is worth the wait! And she gives THE BEST shampoo hair wash! I highly recommend it!

I needed a trim that wouldn’t cost very much. I also was short on time. Based on those three factors I am rating five stars. I got a trim (no wash) in 15 minutes. I only waited about 5 to get seated. It cost $ 20 including tip.
She gave a few product recommendations that seemed genuine, though I didnt buy anything extra. Saw other women getting full cuts along with men and kids in for trims.

I’ve been coming to this location of Supercuts for literally decades so I’m surprised that my original review was wiped clean by Unilocal,but no matter.
I went in at around lunchtime on a Saturday and was 4^th in line. They have you sign in now and wait if no chairs are open. I waited maybe 15 minutes. While doing so, I located one of their style books and found a cut to show the stylist so I could get the kind of cut I wanted.
The cut came out cute and I’m so happy the weight of all that hair is gone (it was almost to the middle of my back) and it will be healthier, too.

This place should be called «Stupid Cuts». I went in there recently to get a trim. I don’t remember the name of the girl that cut my hair but she needs glasses. I thought everything went fine until I got home and my husband pointed out that my hair was not straight at all. She had cut my hair at an angle. I had to go somewhere else to have it fixed. It sucks because now my hair is even shorter because of her f*ck up! You suck Stupid Cuts!

I’ve been coming to this location for almost 8 months with my kids. I have to say, I feel welcome and personally enjoy the staff here. Ulda is a great stylist/​Mgr and loves her job. I have never received a bad haircut and would recommend this location to anybody needing a haircut. As for the previous bad reviews, I call BS on them.

I was a bit hesitant to get a haircut here after seeing the 2.5 star rating. I’m glad that I did, though!
Stopped by today after work at 6:00 PM. This Supercuts location is tiny, so it might be easy to miss off of Newport Ave. Just remember that it’s near the intersection of First & Newport and next door to a Chinese restaurant. Not a whole lot of parking, but I managed to find a spot.
First impressions– really clean and really empty. I was the only patron. My barber was a friendly blonde gal. She was talkative, but didn’t overdo it with the small talk. She also did a great job of cutting my hair! Walked out with a fresh faux in only 10 minutes.
Standard haircut for men = $ 16.50. Typical for a Supercuts around here.
I would definitely return.

I went on Sunday Afternoon at 2 o clock for hair cut. First i observed was, very unprofessional staff! After me sitting for 10 minutes, an old Asian lady come to me — and ask very rude manner — Hair cut? I was like, yeahh! Then i requested her to see if they have my records in their system what kind of hair cut i generally have at super cuts — as i have been to various saloons of super-​cuts and they maintain your record via your phone-​number. She said very bluntly WE DON’T HAVE SUCH SYSTEM. Then i said, that’s fine i will explain you again. She said com in, and sit on the chair. I kindly tried showing one picture of mine and wanted to request her the specific types of hair cut. She rudely said again — SIT FIRST. I was like calm down lady! And then before i even explain her, she asked you want tiny, medium or long. I said medium but i specifically wanted her to do Scissors Cut and not wanted the machine cut, but she ended up using machine. SHE DID SUCH A BAD JOB i can’t even explain. I was mad. She was not able to understand what i was trying to say. She was not good at her job. That old lady was rude, manner less and she just wanted to wind up the job in 5 minutes. I would never on earth go to this place again!

Nice, clean, friendly business — an overall great value! I usually have to wait for Ashley, but she’s always worth the wait!

Be careful on who you get to cut your hair here. Sometimes they rotate with the Irvine Super Cuts but Christina is one of the best.

I go here a lot, read some bad reviews and I agree with some. I’ve had a few people that are terrible in here! It’s all in who you get. CHRISTINA is the ONLY one I would let touch my hair here and she does a great job!

I went in to get a hair cut and high lights, she told me it would cost 45 all together. she made a mistake on my hair, gave me a 0 on the side instead of a 2 like i asked. then the high lights. my hair is ORANGE! who the f wants orange hair. she was rushing me out because there was another customer waiting. i told her she needs to fix this right now. she refused to do so, so I gave here $ 10 bucks and left then she tried to stop me for not paying the full $ 70 amount. oh thats when it got ugly. really I need to pay $ 70 bucks at super cuts for a hair cut and high lights? on a guys hair? short FoHawk? I still walked out and told her if she has an issue she can talk to the police. haven’t heard a thing and that was 2 years ago haha i’m still upset that my hair was orange

I usually go here for just a trim for bangs. It’s $ 7.00 I went here last week and got a horrible haircut from this lady. She wasn’t listening and I said layers in the front. That sounds pretty basic. She took strands of my long hair in the front and cut the front portion off up to my ears and started layering up to my bangs. I was mortified! My hair looked like I had a short bob up top and then long hair down to my back? My hair looked like a mushroom on top of a big tree stump. It was disgusting! She did NOT blend it in! Then she started using hair clippers to trim my bangs and I said why you are using that?! She even said she almost shaved off my eyebrow. I was livid! I told her to stop and that I didn’t want her to cut anymore. When I got home I noticed my bangs were uneven and that the haircut was a different length on both sides. Not only did I have bad haircut but she couldn’t even cut my hair straight or even. Okay, here’s where you’re asking why am I giving them 3 stars?
Here’s the positive. So, I contemplated to go back, but I was embarrassed thinking it was a cheap $ 15 haircut. Let it go, right? No, I decided go back and with my receipt and show them the damage that was done. I thought it wasn’t right for me to not only pay for something I didn’t want, but something that wasn’t even straight? I mean that’s her job, right? To cut hair and she didn’t do that. It’s like when you purchase an item from the store that doesn’t work, you go back and exchange it. When I got in I explained to another lady, named Ulda, what happened and showed her how bad the haircut was. She fixed it! It looked much better and I found out after that she was the manager. She told me after any haircut from there, if you don’t like it, you can come back within 7 days and they will fix it for you. I thought that was fair and I did end up tipping her. I’m just happy that the first lady who cut my hair was NOT there.
Point: If you don’t like your haircut let them know right there. If not, you can come back and have someone fix it for free within 7 days. I suggest having Ulda cut your hair. I’ll come back but only to her.