Performance Bicycle

Found this shop on Unilocal thought I’d take a look … From the moment I walked in and asked about mountain bikes old dude started to direct me to other shops and stores lol so I decided to still take a look around … Found a nice GT but old guy seem like he didn’t want me in the store… due to lack of customer service … Talk bout missing out on a sale

JT ROCKS… Three bikes JT had the correct toll and expertise to get the job done. Thanks!

This Performance Bicycle is awesome. I participated in one of their Saturday morning rides (lead by Tom) and was impressed by how nice and friendly the staff was. Even though I’m not a hard core biker, everyone treated me with the same amount of respect that would be afforded to someone who rides a $ 6,000 bike. Tom did a great job taking us around the area and showed us some great trails go ride on. After the bike ride, Tom had one of his mechanics adjust my bike for free and also helped another rider with her clip on pedals. On top of that, the staff had breakfast for us. Overall, I enjoyed the fact they have these types of events as they only get me more excited about cycling. I will not hesitate to go to this Performance Bicycle for my future needs. In fact, I’m already thinking of upgrading my bike and will not hesitate to buy my next bike here based on the service alone.

I experienced a problem with an order I’d placed on
. ‘Called the corporate customer service 800 number to attempt to resolve the issue, but the rep was terrible and did absolutely nothing to try and help me. In fact, she seemed genuinely delighted that I was dissatisfied and that their «policies» put me — the CUSTOMER — in a no-​win position. Wow. Really?
As I was vowing to «never-​ever buy from this company again,» I decided to contact the local store in Tustin; though I was doubtful that they would, or could, resolve anything.
Surprise!!! I talked to Larry and Tom (who I believe is the manager), and these guys were beyond happy to do everything possible to make things right. They were awesome and solved the problem immediately. I’ll always go to them for all things cycling-​related.
I highly recommend this store.

Was just here. Had my old road bike repaired. It had lifetime warrantee and I totally forgot. Was expecting over $ 100. No charge!

My parents moved from Chicago to Irvine and their two bicycles were damaged during the move. Anyway, when they took the bicycles to Performance Bicycle, the bicycle spring one one bike was fixed promptly and for no charge! In addition, the other bicycle was taken apart during the move by the movers and put back together incorrectly. This wasn’t an issue for Performance Bicycle. They took the incorrect bicycle parts apart and put it back together, again, free of charge. My parents were willing to pay but the bicycle shop didn’t want anything.
I think it is hard to find great businesses that aren’t just out for money; it warmed my heart that my parents were treated so warmly, especially being new to the area. I have been to a couple of other Performance Bicycle locations in the Bay and haven’t experiences this level of support and great service; thus, my parents and I highly recommend this Performance Bicycle.

Staff is super friendly and knowledgeable. They truly want to help you find the right bike for you, not just sell you the most expensive thing they can. My last visit, I tried out two road bikes and it was a total no-​pressure situation. In fact, I told them I was looking for another bike, and they didn’t have it at that location in my size but let me know that the Long Beach location had two. Again, no pressure to buy it at Tustin versus Long Beach — they just wanted me to have all of the information.
If you buy a bike, make sure to buy into the rewards program. You get 10% back on all of your purchases, and the annual cost of the rewards program is only about $ 30 so you can do the math — if your bike is at least $ 300, it’s well worth investing in this.
They also have a phenomenal return policy — LIFETIME. I love a shop that stands by their products like this.
They’re located in the Marketplace, in a large parking lot with ample space for test riding, and loads of free parking. They have mechanics there who can assist with repairs, as well. Highly recommended.

Excellent customer service every time I go in. Tom has helped me the last few times and he couldn’t be any nicer or more accommodating. Great shop!

Excellent service from Tom. He was a wealth of information and knew a lot about sports nutrition. I’ve been mountain biking longer distance and riding over 3 hours and the stuff I was using was not agreeing with my stomach. I recommended different nutrition and now all my problems are gone and my stomach is Happy during a long ride. Thanks again have been coming here for ever and have always had great service an excellent selection.

Thank you so much for your help with changing the cleats to my bike shoes! Thank you for taking the time to call the club where I belonged to make sure they were replaced with correct shoes & then installing them for me. I had already been to a different store said I had to buy new shoes. You took the time to look, made the call, and I was out & back to spin class in a few minutes with the right cleats on my own shoes. I will be back!!!

The staff is really friendly at this place. My boyfriend and I purchased his road bike here and our sales rep was really informative and knowledgeable when it came down to options for his bike. He was very thorough and professional. It made our purchase easy and fun.

This is a good place to shop for your bike needs. The FUJI bikes are okay bikes, not as good as Trek, but the price is not as expensive either. Good price at bike clothing, and in general, all other accessories. I visit the store at least once a month, and order stuff at their web site at least once a month.
Most clerks are great! Some clerks seem to be pissed off by how they are treated by the company. However, if you are not happy with the company, you should change a job instead of mistreating the customer.
Their bike service is great! You may make appointment ahead of time, and drop the bike on the designated date and pick up the next day. Very knowledgeable technician and nice job on the bikes!
I’m happy with the store, and will keep shopping at their place.

They are friendly. I brought in my partners bikes that were purchased at the store. They helped me bring in the bikes for tune up and were very nice. Great service.

I came to this store to look for my first road bike here back to couple years ago. I did not buy the bike from the store because they did not have the size at that time. Buy since then, I have visited this store for several time already.
I bought some accessories and clothes from them, and had my bike serviced. Their prices are always reasonable. Sometimes I am in that area and I just walk in to see if there is any good deal, it’s very easy to just look around with no pressure.
Their service department is always busy during the weekend (not sure about week day). For me it’s good sign because that’s means their mechanics are good. One time I went in and needed the dérailleur adjusted, I was told they were busy and could not take any more customer. I was actually glad they were honest upfront, instead of taking the bike and letting me wait infinitely. So if you need bike service, it’s better bring the bike to the store when it’s just opened.

Every time I come in here the service is incredible and the staff are knowledgeable with whatever your question is.
There is s gal who was homeless and all she had was her bike and the service guy was so kind and patient with her. It is a pleasure to see the small impactful acts of kindness.

Always great prices, good selection of items and knowledgeable staff. I purchased my original racer almost 10 years ago, but it still gets the free tuneup when needed.
My left shifter for the crank rings got stuck on the large ring. I feared it may need a replacement but master mechanic Alonso did a cleaning and tune up and the front deraillure easily shifts from large to small ring with no trouble.
Thanks for the awesome service!

Worst service ever, came to get a flat serviced and they didn’t even answer a question. They said they were too busy to do service even though they had a tech. Didn’t care and the manager John had a unprofessional attitude. Can not express how bad the service was. Whoever owns this place won’t own it much longer with John managing this place. If you need something done just go next door to dicks and get it done. It cost 4 bucks and took 10 minutes.

Stopped by this past weekend to have my bike worked on. There were two mechanics working. Let’s just say customer service was beyond horrible There were several customers waiting to either have their bikes worked on or just had general questions. The two mechanics acted like no one was there waiting. One guy never looked up and the other guy acknowledged people like every ten minutes. There was only one cashier at the front, he was friendly but they definitely needed another cashier being the weekend. Absolutely, the worst service I’ve seen at any bike shop.
They did take care of my issue but I went to the other Performance bike shop in Laguna Hills to buy the other equipment I intended to buy at the Tustin store. The Laguna Hills shop had great customer service.

Love coming here to take advantage of the Tuesday lunchtime special: extra 10% off Tuesday 12pm-​2pm. Performance Bicycle has knowledgeable staff who provides practical advices if you are just getting into cycling. Although most items are at retail price, but if you watch out for sale, you can still find pretty decent deals.
Return policy is great too: one year from the date of purchase.
For bike repair service, you can have them take a look to see what kind of repair is needed (free quotes available), but turnaround time varies depending the workload and how many mechanics are available. Sometimes there is a week wait.

Great service and selection at Performance Bike Shop. We went in there pretty much at the end of the day, maybe an hour or so before closing and they were still super inclined to help us.
Andy was extremely helpful. He let us look around, ask us what we were looking for and let us do our thing. He wasn’t all over us, because we all know we hate pushy salesmen. We probably took about 4 bikes outside to test ride… Bikes all over the store because of us. Lol!
We ended up buying two mountain bikes that night (29ers) and are extremely happy with our purchase. They also come with a lifetime warranty which is awesome. Not including parts obviously.
Overall great experience!