Pacific Carpet Cleaning

So I’m not using them anymore after years of business. They just can’t seem to schedule a time and get back to customers like they used to. They must be too popular to need my bucks. Attempted scheduling over a period of aobut 5 days with them to no avail. Avoid unless you like being blown off.

This is a business that I have used many times in the past and were satisfied with the service they provided. That said, things have gone down hill very fast and their last service for carpet cleaning this month was abysmal. Apparently, business for Jeff is unbelievably good as he does not return phone calls and messages I’ve left with the receptionist.
In previous visits to my home, the value of carpet cleaning was maybe just above average but I thought I’d at least give this business a chance to prove themselves. On one occasion, the technician after spraying the carpet pre-​treat solution, kicked at the carpet fibers with his tennis shoes just to work the solution into the fibers a little more with the hope that it would lift the dirt and stains. I’ve never seen this before — kicking it a few times with the rubber sole of his tennis shoes. Nothing like taking the easy way out and not getting down on hands and knees to actually scrub the treated area with a brush. OK. maybe the guy had a bad day.
Fast forward to this month, the same technician came by and gave me a higher cost for doing the same house with the same floor plan with the same amount of carpets. Based on Pacific’s own rates on the number of square foot of carpeting, they couldn’t be consistent with the rates they quote a repeating customer?!! Really?!! Well, it is possible the technician’s calibrated eye balls were out of calibration and is the reason why his estimate this time was higher. So after getting off to a bad start, the technician was not at all friendly nor courteous but had a bad attitude. You’d think I just took a hundred dollar bill from his pocket. A second technician was doing most of the work and did the job as expected. At the end, the first technician demanded payment. I said I needed a receipt but he said they don’t give receipts anymore and it will be Emailed. There is a right way of broaching this subject and apparently, this guy was carrying too big of a chip on his shoulders and couldn’t get the right words to come out of his mouth.
Well, if the owners of Pacific Carpet Cleaning do not care to give a client a call back after waiting two weeks and nearly half a dozen requests, then it is pretty clear they don’t give a rodent’s behind. No matter how well their crew may do the work, if the owner takes an apathetic attitude, then it is pretty clear they don’t care about customers’ feedback. Actions speak louder than words and based on their actions, or rather lack of any, so far, it is pretty clear to me what they are saying.

I’ve used this cleaning company several times in the past 5 years and they’ve always done a great job. Alex was on time, courteous, neat, and quick. We had the carpets cleaned as well as a sectional and everything dried within a few hours. They recommended we turn on the fans and it really seemed to help. They offer enzymes as an option in lieu of a cleaning solution and there was no odor or residue which was nice. I will definitely use them again and will continue to refer my friends.

I found this company on Unilocal and they had great reviews so I gave them a call. When Jeff came to give me an estimate he was very friendly and professional. I was also very impressed with his honesty. I own a business and needed the tile cleaned and waxed. I told him I was looking for someone to come in monthly to provide this service, but Jeff told me quarterly should be more than enough. He could have easily said sure, I’ll come every month, and take my money, but he didn’t. I booked them for the job and I have to say I couldn’t be happier with the results. My floors look almost brand new again! Thank you Pacific Tile!

The owner called me as I was unhappy. He took the time to talk to me and make it right. I appreciated that.

I used Pacific Carpet to clean our living room, dining room and bedrooms. There did a great job. They were affordable, on time and the carpet looked great!

This is my second time using this company and I will continue to use their services. Great prices and very professional.

Great service

There is nothing like a job done right, on time, and better than expected the 1^st time! This is the service you can come to expect and rely on. I have been using Jeff and his team for years and he never under delivers, he is always going above and beyond what is necessary, never taking short cuts. Letting someone into your home is a big deal, and his team has always put me at ease. I highly recommend Pacific Carpet and Tile Cleaning Service for any and all of your flooring and tile needs. Thanks again guys!

These guys are the best. I’ve used them 3 times to clean my nasty carpets. I have three dogs and things get dirty fast. Each time I made an appointment they’ve always showed up on time, usually with 2 guys. They tap your hot water heater and drag in these super long hoses into your house. I swear the carpets are new when they finish. I’ve used other carpet cleaners and these guys are significantly cheaper. Will be using them again.

First they gave us a 2 hour window in which they would arrive (11 – 2). At 2:30 I called to see why they hadn’t arrived. The lady that answered advised she would determine and call me right back. She called back at 3. This should have been my first clue to cancel. She advised they would be at my place in 20min. I guess 20 minutes=60 because they arrived at 4.
I had only 2 rooms to be cleaned. I took out all of the furniture from one room and everything but the bed, end table and 2 floor lamps from the other. I know it was a small job however, it only took them 15min to complete. This should have been my second clue.
I realize carpet cleaning makes carpets wet but, my carpets were soaked. They advertise that there machines are super powerful and carpets will be clean after 2 – 3 hours. After 2 – 3 hours my carpets were still soaked. Well, not all of the carpet, the didn’t bother moving or cleaning under the bed, night stands, floor lamps or even move a pair of shoes I forgot in the room.
The 2 – 3 hours turned into 36 hours. It took 36 hours for the floors to dry! I called the next day but, they were closed as it was a Sunday. I left a message and did not get a return call on Monday. I called at 10am Monday and just got excuses. They advised they would talk to the driver and call me back. They never did.
Worse of all, the carpet aren’t even clean.
If you feel like using Pacific Carpet & Tile Cleaning, do yourself a favor… Dont. Just get a garden hose and soak your carpets. You will get the same results and save some $