Mountain View Tire & Auto Service

I called the store to ask for new set of tires they offered a set of 4 tires for about 530 $ I asked for exact amount and tax they told me that is about 45 $ in tax and few dollars disposable fee. I agreed to come to the shop they told me that my car was due for an oil change so I gave the ok to do it. 10 mins after they told me I needed rotation 80 $ cost I said ok.
When I got my final bill it came up to over 840 $, when they broke it down for me I notice that I was paying for labor over 200 $ and they even charged me 40 $ for tire re-​inflation. I didn’t know air was so expensive. That was my experience I wish they could respect and disclose every detail to clients

This place is great! They are friendly and informative. They replaced my two rear tires and I was late picking up my car last night because I got held up at work. I was soooooo relieved when I called and someone was still there and offered to wait for me! I couldn’t be happier and will get my front tires from them very soon!

They’re a bit slow for the oil change (1 hour and 30 min) but the price is good and whatever coupon you have they will honor it.

Had a nail in a tire and the staff took care of it quickly and professionally. Friendly staff with a family feel I will be back for any services not covered not covered under my trucks maintenance warranty as well as tires.

We initially got a quote for two tires for a Honda Accord from Just Tires for $ 290! Really?! Called over to Big O and were told that they would call us back. Never heard from them. Called over to Mountain View and Josh was very helpful on the phone. Quoted us $ 190 out the door. Sold! Josh took care of my car. Good customer service and good prices. Will return!

I’ve always received great service from these guys. If you’re in South Orange County, I highly recommend them. The staff here is friendly, efficient, and honest. The staff always take care of me quickly. The location is in a nice area so you’ll feel safe walking around outside to restaurants and such if you want to while you wait.

I called Mountain view to get pricing for brakes and rotors. To me since I have done research this place and Midas were reasonable and they had coupons. I was able to get in for the next day appointment which worked out great for me. I was happy that it was right down the street, because my brakes were really bad i was afraid my car will fall apart. They called me within half hour and told me what needed to be done and how much. i already knew it could be expensive but it seemed reasonable than the dealership. They told me my brakes were the worse ones of the week I so agreed. They were professional and called me when it was done to come pick up. The customer service was good and they did find something else I already knew that needed to be fixed and that is my back tires. Next payday Im gonna try this place for tires.

Came in after trying 3 different tire shops. Mountain view tire was very professional and easy to work with. Defiantly will be back in the future. Keep up the great work

I’ve come to this Goodyear a couple of times and the service has been amazing. They’ve always given amazing prices. They beat Costco and any Goodyear around. I highly recommend this place!

I finally found an honest, competent and reliable auto repair place!
My Volvo SUV had an electrical malfunction happen and error codes popped up all over the place. I took it to AAMCO to have the codes read. The diagnosis was oxygen sensors, quote for $ 1,300. Took them almost 3 hours to figure it out. Since there service was rude and very incompetent, I went elsewhere to a mom-​pop shop. Told them my problem and AAMCO’s diagnostics and after 2 hours they found MORE problems + the oxygen senors. They wanted close to $ 1,800.
On a friends referral I took it to Mountain View in Tustin. Not only were they way more professional and competent at the reception, it took them less than an hour to give me the correct diagnostic that it was a failure in the alternator causing a deregulation of current which was blowing all of the sensors. Total price to fix less than $ 700.
The manger, Steve, and his team was extremely professional, the place was clean and more importantly the treated me with respect. They did not talk down do me or yell at parts vendors over the phone (like at AAMCO). They very professionally took care of my vehicle in a seemingly long forgotten way, with customer service in mind.
Thanks to them car runs like a champ. If I had listened to either of the first 2 places I went to, I’d be out a lot more, because they never diagnosed the true problem.

Really great service, gave me advice on how to take care of my tires. Quick and efficient and good customer service.

Kind and friendly staff! Always professional and they know their stuff when it comes to your vehicle! Steven and his staff really help you and make you feel comfortable. Have been coming here for about 6 years and they have never done me wrong!

BEWARE!
I went in to get my tires rotated, part of the deal for buying with them. After a few hours I received a call saying that I need front brakes. I asked them not to do it and went to the store. About 2,000 miles ago, I took the car to the dealer and they told me the brakes have about 10 to 15 K left in them, maybe more (the car I own, under good driving conditions, has brakes which last at times as much as 70,000 miles – mine has 40,000– considering I was told I’d need them at 55,000 miles – the delears estimate is a bit conservative).
When I got to Mountain View, I found my car up still, and the left back brake taken off. This was odd. I came in for a tire rotation, told my front brakes needed work, yet the back brake was off.
When confronted by the fact that I had just gotten a «green» rating from Kia on ALL THE BRAKES, the guy behind the counter offered to show me how my pads were low, and showed me by using a measuring device WITHOUT removing the brake. His explanation: the back brake can only be measured by taking it apart. I can’t argue that, but with the other lies, I don’t believe the guy. The thought crossed my mind they might have replaced my pads with shot pads to try to convince me.
About the «green» rating by the dealership: The Mountain View technician tried to blame them: «They are lying.» I don’t trust the dealership, but a little logic helps. Does the dealership have something to gain by telling me my brakes are in the «green?» They have nothing to gain by lying and telling me they are in the green. If I drive the car until the rotors are shot because they can make more money off me replacing pads and rotors, AFTER telling me the pads are good, they’ve lost my business. The dealer does have a lot to gain by telling me that I need new brakes – at 40,000 miles many cars need replacement. But they didn’t.
On the other hand, Mountain View has a lot to gain by telling me the brakes are shot – unlike the free rotation, the brakes cost. It is a risk. They don’t know if I know about brakes (or my brake condition), but most people don’t, so they have pretty good odds in their favor.
I won’t be back. My doubt increased to the point where I left wondering if they might have tampered with my brakes so that I do need new brakes – done something to the rotors or put in worn out pads – who knows? These are just suspicions, but who wants to give their money to a business that raises suspicions? Not me.
Oh, and lastly – I was offered a free brake job! He had to be kidding. First, I’m not looking for free brakes, I’m looking for a business I can trust. And they’re not buying my silence so they can keep duping people.

Came back here to have 2 tires put on. $ 50 seems a little outrageous, last time their regular price was only $ 40 also not down to wait 2 hours. Won’t be coming back.

After living in Tustin forever and driving by this place a bunch of times I thought I’d give them a shot. I needed an oil change and tire rotation and just happened to have a coupon from a mailer. Went in right after it opened at 7:30 on A Saturday and they got me right in. They were quick and thorough from what I could tell. My car has almost 90,000 miles on it so I’m always waiting for a mechanic to find something. The staff was friendly and personable and explained everything that was found during the inspection. The shop is small and clean and they have a nice TV to pass the time while you wait — even had fresh coffee waiting. Overall great experience and I’ll definitely be coming back.

Steven and the gang are a rare find. I have been in auto sales since 1984 and have great knowledge of the auto repair business. Like most I want someone competent and knowledgeable to work on my vehicles. Not only did Steven and his employees meet that expectation, they did it with a positive attitude and a smile on there face. I tell you these guys are genuine and the REAL DEAL. REFRESHING!

I needed two new tires for my ’01 Honda Civic same day. I called the guys at Mountain View, and they said they had my tires in stock, and to come down and they’d get my car all fixed up. Well, when I got there someone had taken THE LAST two tires for an ’01 Honda Civic… so why didn’t they call me before and tell me?! They had to rush order my tires, and I had to go back the next day, and it was a huge pain because it happened to be raining and I needed new tires for a trip.etc. In spite of this, I am still giving them 4 stars because they were cheap, and convenient location if you live near Old Town Tustin. Just make sure you call in advance…

PLEASE READ… multiple experiences explained in detail.
I have been coming to Mountain View Tire for just under two years now. And over the course of those two years, I have purchased numerous sets of tires and have spent between 2 and 3 thousand dollars (yes, thousands). I commute to SD and drive on highly expensive tires.
My experiences with this establishment has been a bad one, to say the least. Granted, I will say that when I need tires in a hurry, it gets done. But the question is whether it gets done correctly. The answer is NO! To this date, they scraped/​gashed the heck out of two of my rims, caused me to be stranded on highway 5 at 4AM which resulted in a tow home, and literally has lied to my face more than once.
DAMAGES
The first time a RIM WAS DAMAGED, I shockingly noticed thin long gashes on the inside of the Chrome ring surrounding my rim. When I drove back to confront the manager, I was offered half off my next single tire purchase. Since my options were extremely limited, I idiotically took it. Umm, hello! I have 2500 dollar rims on my car. The estimate I later received, quoted me $ 320. The second time they took a chunk out of the inside of my rim, they must have thought it was a good idea to tell me this time. However when they did, it was played off that something must have gotten kicked up when I was driving. I call BS for two reasons! First being they didn’t tell/​show me until the new tire had already been mounted on the rim. And secondly, the damage sustained was clearly made by the tire mounting machine after the rim was improperly placed on it. How do I know this? I know, because I have personally did the same thing when I was busting tires as a teenager.
The third HORRIBLE experience was after bringing my car to Mountainview for a standard tire balancing and check to make sure the tires were good. At the time, my car was badly vibrating. After some thought, and needing to get my tires balanced, I decided to start there. When I brought the car in, I explained to the service writer the horrible vibration coming from the car. When the car was done, I was informed the tires were a little off balance but everything was cool. There was nothing cool about anything. The very next day I was driving my car to work at 4AM, I had a BLOWOUT on the highway, which resulted in a tow home and me missing work. That morning, when I pulled off the rim to bring down to Mountainview, I found what was causing the vibration. Apparently, the inner sidewall of the faulty tire bubbled and was rubbing against the inner part of the body. Funny thing… had I not been LIED to and that tire was pulled off, checked, and balanced like Mountainview informed me, they would have found the faulty tire and I would have never been stranded on the highway and not missed work. This particular occurrence resulted in me getting half off a tire, when it should have been completely free. No compensation for my tow and no compensation for missing work.
And lastly, which is also the catalyst to this extensive and exhaustive review… the straw that broke the camels back, so to speak. Yesterday, I went into Mountainview to get a bad tire replaced and my front tires balanced. I was grateful at the time because Steven told me it was going to take a day to get my tire since it’s such an uncommon size (265÷30÷19). I expressed the urgency of getting the tire replaced before I drive to San Diego. He was accommodating, located a tire for me, and told me they could mount it. When they pulled my car up to start working on it, I found it a little odd that they were only using a floor jack when all the tires needed to be balanced. While I was patiently waiting, an employee came in from the shop and informed me that my car was almost done. I explicitly asked him if my front tires were getting balanced and he said yes. Well… they were not! After being lied to in the past, at MY OWN EXPENSE, I figured I would check it out for myself. When I got home, I got out a flashlight and looked for new wheel weights on the inside of the rim. Truth be told, they were the same old dirt covered wheel weights that that were on it originally. Thus, they were not balanced and once again, I was lied to my face.
I can understand a screwup here or there. We all make mistakes — it’s the facts of life. HOWEVER, when there is a clear trend of mistakes, deceit, and lies, something is seriously flawed. I hope this helps and the readers take what I say into consideration when determining whether you bring your car here. There are many other tire shops out there who are honest, thorough, and cheaper.
Cheers!

Came here to get right rear tire patched up because i had a nail in it. I thought it would be convenient to drop it off since I work walking distance from here. I dropped it off around noon and got a call around 3:30 telling me it was «Ready» I picked t up turned it on only to see my dashboard still telling me tire pressure is low. I put air in it thinking air was the only thing missing… two weeks went by and the my tire deflated again… I had to got to another shop to get it patched up. It’s been four weeks from getting it patched up with another tire shop and it’s still going :)
I wouldn’t recommend Mountain view tire shop… They clearly didn’t do their job right :/

Steve and his team are always friendly. They all have a great customer service approach and make their customers their number one priority!
Keep up the great work Steve!