Lowe’s

While I do prefer Home Depot, this is a nice location.
Huge, tons of easy parking.
Staff is friendly and helpful, well stocked store with great selection.
We found everything we needed here easily, good option in the area.

This is a review for Renee in the appliance department. I went in for a refrigerator and she was so friendly and helpful! 5 star employee for sure!!!

Lori is the reason I’m writing this review! She is located at the garden center and is so helpful. She helped my dad today and he was so thankful. If you need anyone’s help, make sure to find her!

I went into this Lowe’s this morning to purchase a new refrigerator for my mother-​in-​law. The Department Manager (Davon) in Appliances was so helpful! He was really patient and great about everything, and my purchase went smoothly. My mother-​in-​law is so happy for her new gift! Thanks Davon at Lowe’s in Irvine!

We chose Lowes for our blinds and installation after recommendations from friends and family.
We are having the worst time and I highly suggest you look elsewhere.
We began by paying Lowes to measure our windows. They were quick to come and measure, which was nice and appreciated. Oddly, they refused to provide us with the actual measurements, stating that they could only provide them in a quote for blinds. We paid for measurements and they wouldn’t give them to us. Although we disagreed with the practice, we quickly got over it because we were planning on using them for the blinds anyway.
We ordered blinds on April 18^th. They didn’t arrive to the installer until May 2^nd. The installer finally came on May 6^th. It was then that he realized his «bonehead son» had measured incorrectly on the main window in our living room. He also incorrectly measured on every single valence on every other window in the house. Naturally the blinds didn’t fit and the installer left without leaving any contact information, but promised to reorder the correct size.
It is now June 5^th. We have not heard from him nor Lowes on the matter. When we call and attempt to get some answers we are transferred over and over again and either end up with a ringing, unanswered line or someone who says that they’re on their way and there’s nothing that they can do.
To top it off, the blinds that were installed were filthy.
Low quality job coupled with poor customer service. Can’t help but think we would have caught the incorrect measurements IF THEY WOULD HAVE JUST GIVEN US THE MEASUREMENTS WE PAID FOR.
Rant finished. Look elsewhere for blinds and installation.

I really like this lowes. They’re helpful most of the time.
It’s clean and bright and it’s easy to find what I need.
They don’t carry some heavy duty construction things, so I have to go else where but for the most part they have what I need.

I went to two different Home Depots and a prior lowes looking for flooring. Jay in the flooring department was amazing. Went above and beyond to help me get everything I needed for my flooring

Today I was extremely impressed by the outstanding service I received at this Lowe’s location. From the very first moment I walked through the entrance door to the moment I walked out every single sales associate I encountered had a smile on their faces and cordially extended their support when I had a question. I wish I could have gotten the names of every single one of them to show my appreciation. But, one young man in particular went above and beyond to help me. His name was DEVON, and he worked at the «Windows & Doors» department.
I had purchased a door and frame, but had gotten the right handed door when I needed the left handed one, and just realized it once I arrived home. I immediately noticed my mistake and called the store to make sure that they had the one I needed before I drove back there to make the exchange. DEVON was the one that answered the phone. He not only found the right door, which by the way was the last one in the store, but he took it to the front of the store and waited for me to show up, thus saving me so much time. DEVON greeted me with a smile and was extremely efficient. This Lowe’s Store is very fortunate to have such an extremely competent sales associate which is also an amazingly kind young gentleman.
Congratulation to the management!!!

Still dealing with Lowe’s… Over a year and a half later. Not only have more shelves fallen off but some cabinet doors are unhinged and I’m afraid they may completely fall off…
If you don’t have money for a good lawyer you don’t want to risk getting cabinets from them.
It’s sad but they wouldn’t help me until my lawyer contacted them. Waiting for arbitration. Absolutely exhausted from the process and sick of these poor quality cabinets and the worse install.
Wouldn’t suggest Lowe’s cabinet and install to NY worst enemy. They hire third party installers and they don’t have quality control. I assume they just hire the cheapest ones out there.

Do not order blinds from here. In November, I ordered blinds. It is now April and I still do not have the right ones. In a nutshell:
It took Miguel hours upon hours to even place the order… and then find out he did it wrong and Jazmin had to –re-​do. More hours.
Then, the blinds were late in arriving
Then, they shipped to my house instead of the installer and left them out on the street in the rain
Then, they measured wrong so blinds did not fit
They re-​ordered (after forgetting to, twice and me calling and calling) and the ones that came in were wrong darkness (yay)
Then multiple phone calls to try to get re-​ordered (they denied the issue and came to the house to say, oh yeah they are wrong)
April 19 and STILL not resolved. Calls upon calls, weeks and months gone by, everyone promised resolution, no one delivers. Thousands of dollars in mismatched blinds.

Faustino (my apologies if I spelled your name incorrectly) — you were the saving grace for this Lowe’s today. You were pleasant and helpful when we were looking for a small but much needed item. You weren’t normally working in that area of the store, but you took time out of your work to help us find someone (June, I believe was her name) that could give us some more detailed information.
Management — you need to look to Faustino and use him as an example, most especially to the useless blonde, female staff member working in the tile section who really didn’t seem to give a crap about helping a customer… even after we showed up twice in the same day to try yet again to see if we could get some better service. Fortunately, we found Faustino on the second try. Unfortunately, we had to deal with the blonde on each visit, who seemed to get her kicks out of saying «no» instead of thinking for a few seconds to see if she could actually get her butt off her chair and provide some actual customer service.
In any company I have worked for… in every management level role I’ve been in… Faustino would be recognized for his positive, helpful attitude and his efforts. The blonde would have been written up — in this instance, twice in one day. You need more Faustino’s.

This place has terrible customer service. I was in the bath section and the employee totally ignored me and when I did try to ask a question he seemed impatient and annoyed that I was asking him a question. Do they not pay their employees here?
My other complaint is I tried to have a shower door installed. The first contractor that came out was extremely rude in my house, and seemed annoyed with Lowes for some reason. I cancelled with that person, went with another option that Lowes chose, and the door didn’t even fit the shower, it was too high and he tried to convince me it was fine, lol. So I think they need to revisit their vetting process.

Last week, I walked in and showed an Orbit sprinkler valve to an employee; He just took a quick glance at it and told me that the store does not carry it without knowing that I did a search on the store website and it showed that the store does carry this type of valve. I just walked out because there is no need to stay around when the store employee does not want to bother to do business with customer.
This morning, I came to the garden section and ask one employee if the 10−10−10 fertilizer is available, she immediately answered that the store does not have it. It took me less than 2 minutes to locate a 10lbs bag of 10−10−10 fertilizer right in front of her, and there are lots of them on the same shelf.
There were also a few times that I did get good helps from other employees in the past. It seems that all employees of this store need to be retrained in customer service.

Worst customer experience I could ever remember having! First of all, I walk in with 2 products to return never opened, only returning them, because 2 nights ago when I walked into the store needing help, one of their employees just pointed to a woman it’s down the building aisle. With no I idea what to buy, I bought the wrong Spackle and bondo, so my handyman told me to return them and ask for help.
Trying to return them, with 5 people waiting on line with me, I suggested to Danny, who had more then he could handle working alone at the counter, call a 2^nd person to help. He said he’d call Justin, the Asst. Store Manager who was in the back room. First time he called no response, he called again and the guy finally came out with an attitude. Well, with Justin as the Asst. Store Manager and his horrible people skills and poor customer service, I’m amazed this store stays in business! It’s very apparent, that the Regional Manager has NO clue what horrible staff he has in this store. First I can’t get help to buy the 2 building product items I needed, and ended up buying the wrong products. Then trying to return them, never opened with a receipt, I have to deal with an Asst. Store Manager, Justin, who take 12 minutes to come out from the back room to help with the long line at customer service and has an attitude with the customers. Never again will I shop here! Tomorrow I’m calling corporate to file a complaint against this lousy run establishment.
Home Depot has it all over Lowe’s with much kinder and attentive customer service employees! Lowe’s learn how to hire good people.

This place is a home improvement store. They sell tools and plants and other things like that. The prices of the plants are slightly less compared to those of Home Depot.
They have a Minute Key machine in the store next to the keys. They also copy mailbox keys.
This place has self checkouts available so I didn’t have to socialize with a cashier. But my most recent experience here was that I bought something too light to be detected by it, so I ended up having to communicate verbally with the cashier. (I use them so I don’t have to talk with anyone.) The staff is also talkatively helpful.

Nothing annoys me more than a place that prides itself in customer service and receiving nothing but a load of garbage. This was by far the one of the worst customer service experiences I have ever had. I spent about 10 – 15 items and $ 400 here today and I thought it would be wise to use my ShopSavvy price match app. Everywhere like Walmart and Toys R Us has never given me such attitude and they still got it wrong. RED the manager there was rolling his eyes and making things difficult with a very condescending «Oh you are one of those price matching people» faces. He felt it was unbearable and had another manager sit with us because it was «soooooooo unbearable» to sit through us zapping the bar codes with the app.
Also RED got it wrong saying it had to be local retailers. Lowe’s on Facebook even shows that you do price match with
. You should get it straight with headqaurters chum! Attached is a picture of the correspondence.
The least you could have offer for someone shelling out $ 400 bucks and planning to buy more was to have service with a smile. Sure beats someone buying a 15 $ caulk.
Now the checkout guy Timothy was at least patient and courteous, He should be the manager. I’m sure it sucks to sit through zapping these items but what other better thing is going on when no one is in line and there are 6 other cash registers.
Anyhow I may just order things on
There is a lot less lip service and «charm» I even thanked RED on the way out and he gave me one of those fake smiles and a grumble.

I am re-​posting this since I am finding more things — and changed my profile:
I am a project manager and web training designer by trade. I did not want to do this for my Master Bath remodel. Hired Lowe’s to do it all. In December, ordered bathroom cabinets. Started work early January. How did it go? For my 9×9 small bathroom? You be the judge as we just finished last week:
Completed demolition in one day — they were clean and quick. We even knocked down a wall. Then… Plumber did not cover anything in my master bedroom — a layer of drywall and copper piping debris everywhere, including footprints down the hall (hardwood floors) to the front door (there was a door from my bedroom to outside). Least we forget, the hole pushed through the wall into the next room…“Are you sure it wasn’t already there?” Really???
Tile installation: lovely at first glance, then you notice the uneven spacing, uneven grout levels, then the grout finger prints on my bedroom drapes. Oops, I had to ask; «where is the accent tiles?» «But you said it was lovely.» Yes, it is but you forgot the accent tiles I PAID for. Cabinet, granite and sinks installed. Oops, why is one of the faucets rusty in appearance? Did you look at what you were doing? Would you do that in your house?
Paint: paint drips by bathroom window — also no patching the holes from removing the old mini-​blinds. Install mirrors — only attach at the top of the mirror — when I was starting to clean off all the fingerprints — the mirror started moving around. Yikes, can we say safety issue?
New toilet installed… should it be running off and on all night? «Sometimes new toilets sound different than older ones.» (Geek squad was here and told me the problem — they are awesome) No, you set the level too high, then the overflow lowers the water, only to have the toilet try to go back to the set level. Why does it take 6 weeks for a standard bathroom window?
Cabinet is installed, time for toe kick and handles… nope, cannot do that today because «I forgot to bring my hammer and template for handle spacing.»
So, they patched the hole in the wall, the wallpaper is torn — no biggie they just glued it down — 25 days later, it is still sticky. How to clean drapes when there is grout fingerprints? Just take them outside in the backyard and hose them down. You know, where they cleaned their paint buckets in my flowers. Replaced the faucet — fixed the toilet — don’t like the grout level? Too bad «It is fine». Finally the big day — shower walls are installed and they are lovely. Ready to take a shower? Nope… THEY decided that there should be a limit on how much hot water flows out (we don’t want you to scaled your pretty little self — so they set a block to only allow less than a ¼ turn of the handle. Therefore, there is virtually no hot water… it would be too cold for a baby, let along a full grown adult. Back out again.
The (read their website) ‘pre-​screened professional contractor’ told me — «push the handle this way it is all hot, you get burned… push the handle this way it is all cold, no hot… put in middle it is hot and cold water. You understand me?» Seriously?
Total bill $ 20K+ AND I had to manage the project all the way. Worst experience ever… rude, condescending, no communications from the folks in the store, let alone the PM — who I saw just before the project and one other time. I guess I am just a silly little woman — who knows nothing. #$#@
Don’t workers clean up after themselves anymore? Fingerprints on the installed mirrors. Drywall and tile chunks on the floor, shower and even on the toilet paper roll holder. Drilled chunks from installing the handles. Wall paint on the ceiling (dark gray vs. white). Paint drips. Holes not patched. Plus, all left over tiles, I paid for, were removed from my property. Floor, walls and accent tiles — GONE.
The bathroom is lovely — my design was realized but not until I was treated like an idiot, talked to as if I was a child and my house was not respected as a home someone lives in. I still do not like some of the ‘unfinished’ items — but I do NOT want that team of «professionals» ever to come into my home again. Some of the issues are not «fine» for me… but I will hire someone else to fix them.
I have more projects around the house that need to be done — but Lowe’s installation will not get my work. Upfront I stated: I do not want to manage this project. I want communications and a schedule so I know who is coming in and out of my home. I cannot move out, so I shall be living in my home during this remodel. I am sure once the bad taste of this experience wears off I will enjoy my bathroom — but not just yet.
NEW: Just found out the bathroom door and baseboards were not painted… they only had primer on them. Had to have them repainted. Also, because of the uneven grout, some of it is washing away in the shower. I need to have someone come out and add more grout.

I had what was quite possibly my best shopping experience ever at this Lowes store. From product selection to quality of staff knowledge and customer service, everything was top notch. We picked out a new washing machine/​dryer, door locks, cooktop, and other miscellaneous goods. We spent quite a bit — but we made our decisions with confidence with the helpful staff guidance.
I’d like to acknowledge Kevin from the lock/​door knobs department, Timothy/​Red when we checked out, and Justin the store manager. I’m drawing a blank for the gentleman from the appliances dept, but he was absolutely helpful and knowledgeable as well.
I will be back at this Lowes for all my future needs. Highly recommended.

Went to buy a new Barbeques at Lowes. Service was great and it was delivered right on time, fully assembled for FREE! All ready to put the Gas Tank in and fire it up. How could I give less than 5 Stars?
Tip: If you’re shopping for a Barbeque, Weber are the best. Read the reviews :)

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Lowe’s is our home away from home. Seriously, my husband and I are here at least 2 – 3 (if not more) times a week to purchase supplies for our various home improvement projects. These days, we prefer Lowe’s to its shabby and disorganized cousin, Home Depot. As other Unilocalers have pointed out, prices are more expensive compared to Home Depot but Lowe’s is closer to us so we usually don’t mind paying a bit extra for convenience.
Staff is friendly, helpful and knowledgeable. Each time we visit we get asked multiple times if we need assistance.
My favorite departments to peruse are Kitchen, Home Décor, Appliances and Garden. I want to buy a gnome statue for our garden which my husband finds odd (hey, they’re cute!) but I think they’re only available for purchase through the store’s website because I never see them on the shelves.
Thanks Lowe’s for helping us out with all our home improvement needs!