Kinecta Federal Credit Union

I visited Kinecta for my shared branching needs while I was at The District. I have never banked with them before. I didn’t wait long and the staff was very friendly and helpful.

Worst banking service ever. I wanted to get cash from a shared account but they had too many rules and regulations. Its ironic that another credit union processed it quickly without much hassle. And the manager was really hostile and unprofessional. Will never bank with them or use their services in any manner.

I walked in Kinecta on a whim, but the experience was worth a special note. As you can imagine, starting a small business comes with many challenges. I was able to talk through my concerns and come up with some proactive solutions for my business. They were courteous and their expertise made me comfortable. For me, that means the most when it comes to my hard earned money. I left that day feeling confident that my funds are secure to start my biggest venture ever!

Zero stars. Worked with a banker by the name of Amit. Told me I was approved for a car loan at a certain percentage. I went car shopping, found a car and was ready to purchase. He then called to tell me I’m approved for a different amount and he would be able to help me refinance in a couple months. Terrible customer service. Will be going in to close my account today.

I’ve been a member here for over 20 years & this location needs to sharpen their customer Service. Starting with the manager who never smiles, let alone greet me. the staff is just the same, no friendly greeting or smile & today there was only 3 people working, 7 customers, as I waited over 10 minutes. When I asked if they could ask for help the answer was sorry we are short staffed. It is always something, I really hate going inside, wish there was another location near by!!!

The entire staff is very helpful and friendly. They learned my name and are always very welcoming. I really appreciate their customer service for all credit union customers regardless whether it’s with Kinecta or one of their co-​share banks!

I am curious about the bad reviews, my experience has always been good, including a previous fraud charge which was cleared up quickly. I have used Kinecta for many years (in fact, before they changed from Hughes to Kinecta). The good news is there is almost never a line at this location (or at most one person), so I do not need a team of tellers waiting at their windows. The guy who smells chicken from next door, come on, really??? This is way better than a bank, at least that is my experience. Chill, people.

bank could be better if they had more employees available because it causes lines due to them usually only having 1 teller at a time. only 1 or 2 employees ever smile when they are working & the rudest encounter I have ever had is with Natalia. I felt as if she wasn’t happy to service me and it felt like she had an attitude. I felt that she had an unwillingness to help me & it was a very unpleasant experience.
more liveliness, happier employees & better customer service would be ideal for this branch to progress.

This credit union needs improvement.
1. It smells like chicken in the inside because the walls are so thin that you can smell the food from the restaurant next door.
2. They are part of a co-​op network of credit unions, but they limit deposits to in-​network credit union accounts to two per month… other credit unions allow unlimited deposits to in-​network credit union accounts.
3. There is usually only one teller working (the guy at the teller window to the far right)…regardless of how long the wait line is. You will see other employees walking around and talking to each other, but they will not open a second teller window.
The good things about this credit union:
1. They are open until 6pm… most places close at 5pm.
2. The one Teller that does work is a very nice person.

I love Kinecta. I have had the same account for 12 years and I would never go to a bank. The people at this location are nice and friendly and they always seem to remember me. I get through quickly enough and all of my questions are answered. They never charge fees like other places for not keeping a certain balance or not having direct deposit.

DON’T BANK HERE! I brought in two Cashier’s checks from a BETTER Credit Union and this one told me there would be a 7 DAY HOLD! WHAT?! IT’S A CASHIER’S CHECK!!! BY Definition the funds available from the the bank issuing the check IMMEDIATELY! Therefore THIS bank should hold the fund for no long than 24 IF AT ALL! As soon as these checks finally clear, I am pulling my money and closing the all accounts here. Ludicrous. Also, I tired calling the national phone to complian. I have been on hold for 48mins so far. Just don’t bank here…

They keep blocking my check card … in the past it has been because they want to verify transactions. This happens at any hour of the day. I’m on the phone right now to fix the problem … been on hold for 55 minutes so far … CRAZY!!!
They do this every two to three months or so … time to SWITCH BANKS. What good is your bank check card if they keep putting a block on it and make you call to release it? NOT WORTH IT ANYMORE … Very frustrating …

I recently had my identity stolen. A man attempted to purchase very expensive phones through my PayPal account. Prior to charges hitting my account, I was alerted by PayPal which had already found the charges to be fraudulent. I called Kinecta to make them aware of the problem at the suggestion of PayPal, as the banking institution should have been able to stop the transactions before they were honored. Immediately I was confronted with aversion as to rejecting the transactions though I was told a stop payment would be processed, the disclaimer read to me continuously reiterated that it was at their «discretion» to process said stop-​payment with less than 3 days notice. I continued to point out that I was unable to provide them with the required 3 day notice as the identity thieves failed to give me any advanced notice. This didn’t matter to them, it was still «at their discretion» as to whether they would honor them or not. If they did, my account would go overdrawn and potentially affect other authorized and important transactions. None of this mattered to them.
After the headache of the stop payment process, the transactions were honored when they came in the very next day. The kicker? They processed the stop payment after they honored the transactions, meaning they did the work after the amounts went through which was completely unnecessary and a waste of time. So my account went into overdraft, multiple fees were assessed, and I was left to have to reach out to them again. When I called back, the associate apologized for the delay in processing admitting that they did indeed have the ability to process it sooner. I guess when left to their discretion, doing what is right to protect customers who are victims of crimes is not important. She then told me that she was filing claims with regard to both transactions to have them investigated as potentially fraudulent (although I already had proof that they were before they even saw the transactions). I was asked to fax in a cover sheet explaining what had happened (again) and provide the letters from PayPal that confirmed the fraudulent activity. I did this immediately with a note asking for them to confirm receipt. After two days of no return call, I called once again to find out what was going on. At this point PayPal had gone out if their way to help out since my bank was not. PayPal had put the money in my account since the amounts were honored by my bank so that the funds could be transferred back. The problem with that was that Kinecta had said they had filed claims that would lead to a reversal of the authorized funds and so PayPal suggested I not transfer the funds because then I would end up negative on their end when Kinecta reversed the funds. When I got in touch with Kinecta I was told that they had processed the stop payment so what more did I want? They had no record of my prior call where I already pointed out that the stop payment was processed AFTER the amounts were honored and therefore was useless and no claims had been submitted regarding the fraudulent activity. In fact, there wasn’t even a note in my file to reflect that I had called at all. I asked about the fax I had sent to support the claims for which I had a confirmation that it was received provided by my fax machine. They said they never got it. The tone from the supervisor implied that I was making it all up. I pointed out how ridiculous that would be as it wouldn’t benefit me at all to make that up and asked how I would even have the appropriate fax number if I hadn’t called and received it from one of their associates. They admitted that didn’t make sense but reiterated that no claims had been processed and therefore no further work had been done to restore my checking account to good standing. No resolution was offered by their supervisor outside of doing it all over again (although, how would I trust it was actually being done this time when they already told me they had no record of my prior call and admitted that they don’t always notate the account when a customer calls?). I was completely upset and had to get off the phone before I completely lost it. The matter was resolved by PayPal solely as I then took the amount they had put in my account, had it transferred back into my checking account, and then had the fees reversed. Even so, Kinecta only reversed some of the fees and I was left to reach out once again to have the additional fee reversed. What happened? They told me it was done already and to have a nice day. I had to point out that one was left off and had they actually reviewed my account that would have been clear. They then finally reversed the final fee and apologized for the continuous oversights on their part. Basically, everything was a much bigger headache for me than it needed to me and apologies simply don’t fix that. I do not trust Kinecta to protect me as a customer.

Well gave them another chance since I got a response from a manager that they would have quarters… Lol guess what no quarters at a bank. What ashame…