Joseph A. Banks

I have purchased a blazer, some slacks, and shirts at the Tustin mall branch of this chain. It is very convenient and the service is friendly, attentive, and very helpful.
This chain frequently runs“two-fer” and even
«Three-​fer» sales, which seem pretty compelling.
I would rate the deals basically OK, but when factoring in the quality of the clothing and cost of alterations, they are not as attractive a deal as I first thought.
I would stick to casual items such as travel shirts, khaki slacks, etc. rather than featured suit deals. Also, I bought a dress belt from this group which essentially came unglued after six months .or so of use. The price was right but the quality was lacking. You get what you pay for.

Horrible customer service!
We came on a Saturday and the store had about 2 groups of customers. When we came in, no one said «hello» to us accept the store manager.
Most workers here just look pretty in their suits, walk around and be elegant.

James our Salesmen at the Tustin Market Place was so helpful and attentive. such a great Experience shopping at this location with my husband he bought a dress shirt and a Sports coat. He explain if they didn’t have his size in stock he order it for him never has any one said before. He even help us pic out ties to match and check the fit of the Sports and suggested the Tailor could take in the back seam for a better fit. What great customer service he provided to us. It was a pleasant shooping day for us.

We just left this store and had a great experience. Juan was our sales associate. He was very helpful and patient with our questions. We felt no pressure to buy anything. My fiancé has a second interview for a job coming up and they guaranteed the alterations would be done a day and a half later (no rush charge!). We will definitely be back! Thank you Juan!!!

I bought two suits here, and got a great deal. The staff was friendly and helpful. The only missing star is due to the fact that their tailoring department is backed up at times, so it takes a little longer to get your suit then some other places.

James and Darren were very helpful as I needed to get a couple of new suits because of growing out of my previous ones. The quality was excellent for the price, and the service was just as good! i hadn’t bought a suit in a while but both gentleman helped make it a easy process. After the tailoring was done my new suits fit very nicely indeed.

I like come here get suit bc my daughter wedding they have buy one get 3 suit free offer very nice.
Next time I come I try tailor her nAme Anna

My husband and I came in over the weekend to get some blazers or sport coats. I was anxious about the process because he has a job where dressing casual is the norm so he never had a need for something a bit nicer until now. Sometimes the options can seem overwhelming to a person, especially when you do not typically shop for these items (read: Newbie). As soon as we walked in, we were greeted by the assistant manager, James. We told him what we had in mind and he got my husband quickly measured up along with a suggestion on a style of coat in a few different colors and patterns, tagged at $ 650 (I’ll get to that later). I asked to see other styles of coats because I was thinking about a double vent versus the single vent we were directed towards. He met my request. After making a choice on coats… (the second style, $ 450), he expertly pulled together coordinating outfits which looked really nice. He has a really good eye for what goes together. He’s very helpful & informative and friendly without being pushy. It was a much less painful experience than I was expecting! There are only a couple reasons for giving it 4 stars instead of 5. I am not sure if all salespeople would direct you towards other, less-​expensive coats unless you specifically ask for it. (Maybe so.) It could depend on if they work on commission. In our case, the cost was not an issue, but it just so happened that the style we ended up liking the best was a better value than the one we were directed towards. Always check out multiple options & ask questions before deciding. Secondly, the tagged prices are deceptive. They drastically overprice the items to make their everyday «sale» prices look like a steal. We ended up paying $ 200 per coat. We also purchased the coordinating shirts, ties, etc. which was picked out for us. To find out your true cost, you just have to ask or have them ring you up to decide. Basically, it’s like going to a jewelry store. Anyway, I would definitely return to JoS. A. Bank and seek help from James in the future as well as recommend him to my friends. Don’t be shy, he is great at what he does and he will get you squared away and in & out of there in no time.

Great service

I shop this store regularly, so I feel I’ve been here enough to write a helpful review. Jos A. Banks makes up the majority of my business casual clothing and sportcoats. Knowing what to expect and how to shop will make your experience much more enjoyable. First, I will say that their customer service is very good. They treat everyone courteously and seemingly go out of their way to make a person happy (at least satisfied). On busy days, they will bounce from customer to customer but always return to check on you.
As far as knowing how to shop: Their price points on clothing are all deliberatly high, which makes their frequent sales events seem like steal. You just can’t justify paying $ 140 for a private label shirt, so wait for the specials and drop that price per shirt in half.
Where I run into frustrating waters (hence 3 stars) is that their promotions invariably exclude the «Travelers» line of clothing, which makes up about 70% of their floor inventory. Example: to get to the Buy One Get 2 or 3 Free on suits or sportcoats, you need to upgrade to the «Executive» or «Signature» line which runs 2x or 3x higher. See the math? To make matters worse, they have a limited selection to choose from.

I bought a suit and pants that was on super clearance (suit set w the matching pants in my size since my my shoulder to waist ratio is too big for the drop to be able to be alterable within reason). About half a year passed, and I had still not had the alterations done on the jacket or hem so upon revisiting the set, I decided I really really wanted a 2 button jacket instead of a 3 button jacket with side vents instead of center vent.
I was a little concerned that I would get push back when trying to return it, considering it’s been quite some time since my purchase, and or that they’d try to hard sell me another suit, but there was absolutely none of that! They were not only super nice, they gave me no hassle and they even apologized profusely that the system was lagging. To top it off, they refunded me an extra dollar or so when adjusting the shipping costs to my favor and then gave me a free suit garment bag when I asked them how much those cost.
Super service!!!
(I priced it as moderate because the deal I got was ridiculously great, tho on average it is usually decent to not that great of a deal)

I went here again a few months ago and the customer service has improved. it might be worth looking onto again

I knew Joseph A Banks would be a little higher quality than Men’s Wearhouse so I figured I’d give them a shot for once. I walked in they had a shirt I have been wanting for years. At $ 135 a pop that is no chump change but i was ready to pull the trigger. It definitely was a plus that they were having a buy 1 get 2 free sale so this was a win win situation.
Darren helped me out with everything I needed, he was helpful as can be even though he seemed stretched thin in the help department but he gave his all to help me.
The unfortunate this was like all other places they had nothing in my size. I would have thought that with it being better than Men’s Wearhouse that they would be able to do like them and order the shirt in my size but they did not even offer that. That was a crusher. So guess where I will be real soon?
Their prices were a little outrageous but I can’t say that it is not worth it.
This would just be another store of the day I chalk up as a disappoinment.
parkings great!

I went to this store to pick up a couple work shirts after being recommended here by some colleagues. Talk about customer service with Darren! I believe he said he was the general manager and he still gave superb service to my shopping needs. I’m not a big shopper but I did want to feel like I was getting my money’s worth. Without asking, he said for us to take our time and there’s no rush (we were there 20 minutes before closing), he took my measurements, gave his expertise on the clothing, and rang us up all with a friendly attitude. Even though they might have been more than I wanted to pay for work shirts, I feel great about the purchase! Thanks Darren!

I’ve visited this location (and this location only) twice with my boyfriend while he was suit shopping. Both times we visited, the staff was courteous and helpful. Specifically, today Darrin (I think that was how he spelled his name), who I believe was the store manager, helped out out. Darrin was helpful and professional, but never pushy. He offered good advice/​suggestions, but always deferred to us for the final decision. While I think the service here is very good, the shop doesn’t have a huge inventory. This might be because the location is small (I don’t know as this is the only Joseph A. Banks I’ve ever visited) or it might be because my boyfriend is an uncommon size (38 short & he likes the tailored fit). All in all, I’d recommend the store, but beware the stock may be limited…