Farmers Insurance – Dan Kitajima

Best customer service! And great rates! Every time I have caller there is someone very friendly and helpful to add, remove, modify, and explain to me in detail what I’m looking at and go over different options. Very helpful in emailing me price of insurance and supporting documents in a timely manner. I definitely suggest in checking out Dan Kitajima team. A+ thank you team Dan Kitajima! 2 year client.

I recently purchased a new car and was shopping around for car insurance. I have been dealing with Laura and her team, they have been great. They have been easy to communicate with over the phone and email. Even when Laura isn’t around her assistant has contacted me to let me know what’s going on and what process to expect next. They gave me a great rate hassle free.

I called in a couple of weeks ago and had a woman by the name of Isabel assist me with getting a quote, after calling a few places prior I gotta say she gave me the best quote and assisted me from beginning to end! I couldn’t be happier about joining Farmers insurance for the first time! The best deal I can get for a brand new vehicle!

I just can’t say enough great thing’s about Dan’s team, especially Sonya & Ruby. When the underwriter didn’t like to photography skills for the photos need, they we’re so sweet and let me know what to do, agreed that my pictures were fine, but just made me relaxed just with their tonality so that the 2 day delay wasn’t that big of a deal. They have always gotten us the best pricing in conjunction with the best service. We’ll be with out insurance agent, Dan Kitajima (and his incredible team) for a long time to come.
A very, very happy client.
Bobby Gertz
Oak Park, CA

Ruby is amazing! She is friendly and easy to talk to. She’s very professional, fast, and efficient, does her job well. She was great at giving me information about a quote I inquired.

I have had my auto and homeowners insurance for years now. Initially I contacted them because AAA decided after a few years of coverage that my home was in a high fire hazard zone and they would no longer insure it. It seemed odd as It was in the middle of a development of stucco homes with all concrete tile roofs. As it turned out I not only got coverage, but also a rate reduction and after checking on auto insurance save even more money with Farmers and The Kitajima Agency. They now also insure my motorcycle. I have been solicited a number of times by companies claiming they could save me money. I have on a couple of occasions said OK show me. No one to date has been able to do so. It would have to be quite significant for me to consider leaving as the service has been excellent which is also worth something. I am a real estate broker and recommend Farmers to clients looking for insurance.

The agents at this office are always responsive and nice. I usually get a response within a day of emailing my agent. I recently bought home insurance with Farmers and they’ve been excellent. I also feel like my agent is trying to get me the best rate for my auto insurance, which is really unheard of. Definitely recommend them.

Good customer service. The staff is helpful and friendly. Compatible or better rates than other insurance agencies. Definitely recommendable!

By far the best customer service, quality rates and easiest set-​up process I’ve ever dealt with when it comes to auto insurance. Couldn’t ask for better coverage.

Love them!!! They are so helpful! Sonya Walle is the best! Would definitely recommend them!

Dan was so helpful in my state of panic. My license was about to be suspended for not having insurance and he helped me get cover fast! He even followed up with the DMV to make sure they received my documents. Thank you so much for all your help Dan!!! I will 100% recommend your company to my friends and family.

They are great and very helpful! During my quote process, they noticed that my birthday was coming up and made sure to acknowledge it. Competitive prices and great customer service.

Janet is awesome! She always returns my calls/​emails immediately and provided me with affordable insurance quotes. I currently have car/​home insurance through this agency.
I strongly recommend.
Jacqueline Lopez

Quick responses, excellent customer service, informative, great quotes and painless. What more can you ask for? Sonya, thank you for all your help and professionalism. 5 star service!

Isabel is a great help! Farmers Insurance got me awesome rates. They are always helping me in any way they can. I recommend for anyone that wants good insurance and customer service to come to Kitajima Agency. Thank you!

Had a really nice experience with a Farmers Agent Isabel Nishimoto. I recently needed to obtain an SR 22 and found a reasonable rate with Farmers. I had called 1 other Insurance company that was trying to charge me double the fees that Farmers charged me. I’m glad I called them for an estimate. I thought they would be very expense turns out they were not. Progressive insurance would not even insure me. Anyhow the agent made the experience less embarrassing and actually quiet easy. Thanks again Farmers. Soon I will switch my partners insurance and my renters insurance.

Im a very busy person I work all day and take care of my family in the evenings. Since I sit at a desk all day I decided to look around for some quotes. I got in contact with janet at this Farmers insurance location and we communicated via email. I live in North County San Diego. This was easier than going into an office. I got a quote and finalized everything within a few minutes. It was fast, easy and super convenient for me. Alot of other places refused to help me via email and wanted me to call or walk in, but i dont have time for that. She gave me a quote much less than Freeway insurance! I have a DUI, So the quote she gave me surprised me. Im very happy so far. Thanks Janet.
–Camellia Ramon

Laura was beyond helpful! Quick, professional and sincere. I was with my other insurance company for 10 years and was never issued an agent. If I would have known how easy and cheap (still with great coverage) farmers was I would’ve switched a long time ago! Thanks guys!

I love them! Most reasonable rates I have found! In addition when I call customer service my questions are not only answered but I get quick answers from people who know their stuff. I love that! Very helpful!

Have been using this agency for almost 5 years and have no complaints. When I was in an accident, it was hassle free. Customer service is excellent and staff is extremely professional. I highly recommend this agency for all your insurance needs.

I’ve only been with this agency for almost 6 months now. And I could not be happier and more satisfied with the service they provide. If there were anything bad I could say about them, I would say «Would you please make a mistake or something so that I could complain about you?» LOL
And NO, that’s not a bad thing at all. Keep up the wonderful work and service you guys provide.
I’m in San Jose, CA. And they’re located in Tustin, CA. And you would think there’d be a barrier when it came to communication. The truth is, NO barrier at all when it comes to communication. Emails, or/​and phone calls, they will get back to you instantly — less than 24 hours, from my own personal experiences with them.
A shout-​out to Janet L. Diaz who has been with me from the get-​go. And a shout-​out to the whole team as well as a whole. You guys are awesome!
Thank you!!!

Love Farmers Insurance very affordable and there customer service is great! I have my auto insurance and just purchased my home insurance as well. Couldn’t be any happier.

This is the right place to go to, if you would like to purchase the new insurance for your car. Janet was help me got same farmers insurance but a lot lower price. That is really good. I know there have some tricks about those agent who try to make more money from customers, but Janet and their company did not do that for their customers, at least me and my friends both feel comfortable and satisfied when we purchase the insurance from this office and Janet.
Awesome employees and clean office environment, most important thing is they will give you best price that you couldn’t imagine it. you guys have to check it out.

I’ve been with a few insurance agencies through the years; but none compare to farmers. Especially this group. I referred my sister, mother and even children to them. And I’m protective when it’s family. Laura and Janet are very professional and have worked to get us a great deal without the hassle of a middle man to pay more than we need too.
When we compared other quotes, we were offered a higher price. With farmers we received a quote within minutes. Not just a quote but the liwest rate. and it was sent to us online and just like that we were insured.
And we could change our policy anytime.
I strongly recommend giving these ladies a call!

The communication and efficiently of this company and the staff is amazing. All my calls were return, emails consistent in the information I was looking for. I love how they gave me options and told me whenever I’m ready for a policy, they’re one call away! I’m a big fan of customer service and Farmers agent have it!
Thank you

My Agent, Adiline Tinoco was fantastic! I appreciate her customer service and quick responses to my emails. If i could have given her a 10 I would have :)
Great company!