Edible Arrangements

a great idea for a good and healthy gift great customer service!

Just wanted to give this place a little love since everyone hates on it. I ordered my arrangement on Thursday night online and I called about 30 minutes after they opened the next day to confirm my order. He said they would be ready when I wanted them ready. I walked in and walked out in about 2 minutes tops. Process couldn’t have gone any easier

I placed an order today, 3÷2÷16 at 5 pm. When I placed the order online it stated that it would be delivered today. The store #138 called and stated that they do not deliver pass 3 p.m. I let the manager, Ana, know that the recipient does not get home after 4 p.m. and that their website states they are open until 7. She was nonchalant, unapologetic and did not offer any resolution. This is disappointing because most individuals work until 4 – 6 p.m. during the week. I work in customer service; therefore, I completely understand that there are policies and restrictions that apply to a business. However, I would suggest to (1) adding a visible disclaimer of these delivery time restrictions on the website before submitting payment and (2) training the manager on conflict resolution and how to extend good customer service.

A little dismayed about all the negative reviews on here. I am repeat customer of them, and they have never disappointed with my deliveries!

Worst. Service. Ever.
The manager Anna R., who has too much attitude and is very rude, made me pick up my own arrangement I received as a gift because «only 1 delivery attempt per order» is executed. Funny because other manager (some young male) said they do 2 – 3 attempts. FYI managers should not be saying different things. Both look incompetent.

I recently try the smoothies and it was so good and I will continue to go to that store for a smoothie and the customer service is awesome very polite and friendly staff.

Owner Jackie reached out wanting to know more about my experience she listened and truly cared about me as a person/​customer. She was very professional and made me feel very appreciated. I can tell she really cares about her customers and that the experience I had does not reflect the level of service the owner strives for. Because of this I will be giving this place another shot.

I would not recommend this place. Jackie the owner is very unprofessional!

Worst experience. Had a delivery scheduled and they never showed or called. I had to call in and they said the driver attempted delivery. We have a 24 hr gate surveillance and guard to know every car that comes and there was no delivery attempted. They would not even offer to re deliver even though the driver was leaving for another route and said I had to come pick it up. If you want good service and reliability don’t come here.

I would give this place 0 stars if i could, i bought a bouquet during the free box of dipped fruit promotion, the cashier proceded to tell me the promotion was old and expired when i asked him about the promotion, i went home called a diffrent location and they said it was good for two more weeks, so i called my location back and they said i never asked, needless to say i was pissed, they are liers and the manager didnt even want to hear my story. This place is garbage 0 on customer service for sure.

I went to the Irvine store. They wanted my address, name, and phone #. I just wanted to pay via a credit card showing my ID. I walked out. Try the Tustin store. They will work with you without putting all your information into their system.

The short of it:
— fruit arrangement baskets
— very pricey
— can order online
The long of it:
I had to get a quick get well soon gift, so I decided to go with an edible arrangement. I ordered online and I was able to pick it up at this location within like an hour of ordering it. I was able to find a coupon code online so that helped me save $ 5 off. It’s hard to tell how big the arrangement will be when you are ordering online, but I was presently surprised when I picked it up to see that it was a decent size and didn’t look as dinky as I thought it might be. The fruit looked pretty delicious and appetizing. If I had more time I’m pretty sure I could make this at home and save some money, but out of convenience sake it’s nice to have this stores that you can pick up from. I didn’t get to try the fruit cause I obviously bought it for someone, but they told me it was really good and sweet. Overall good experience, but I wish your prices were lower seesh…

Worst experience ever
I ordered online
I tried calling the store all day to confirm my order and no one picked up all day
Busy signal are you serious
I already paid
Long story short they took my money and I still don’t have my items.
On Valentines Day– of all days and I allows just now and got through to a answering machine
This location is a Joke and I will contact corporate

got a arrangement for my birthday it was awesome all the fruit was very fresh didn’t seem like it had been sitting out too long the berries and the fruit were all up to par as well the only downfall was i wish i had more chocolate dipped fruit like pineapple and etc love this place would defiantly order again.

Edible Arrangements
Overall
4 Stars
Gold Medal — Presentation
Silver Medal — Christmas Tree Pineapples
Bronze Medal — Delivery Service
It is all about presentation people! Edible Arrangements receives a gold medal for presentation. All their fruit arrangements come looking like a flower arrangement design, but is made from healthy fruits. Fresh and yummy!
I received a Christmas themed arrangement yesterday. The arrangement had Christmas tree shaped white chocolate dipped pineapples! So cute and yummy! The pineapples were cut in the shape of a Christmas tree and then dipped in white chocolate with green food coloring. Oh so Creative! The pineapples were super juicy and sweet too :)
I live in a gated community and the delivery man was not able to get in through the gates. When the delivery man called my cell phone, he left a message. The delivery man said to call back and if needed an alternate trip could be set up for delivery. How convenient!
There were other various fruits in the arrangement, like dark chocolate dipped strawberries, chocolate dipped apples, grapes, cantalopes, and honey dews.
Loved it!
HAPPY FRUITING!

All the other Edible Arrangements stores seem to have flying reviews averaging 4 stars; since it’s all the same products and prices, only reason this store has 2.5 stars must be the service.
However, I had a pretty decent experience here. I wanted to get a box of chocolate dipped fruit, not the custom arrangements. I called ahead to ask if I needed to order in advance, the guy said no just come in they have these readily available. I got to the store at about 6pm, tiny little shop, nothing was on display, I can see how this would turn people off if you are expecting to see beautiful arrangements. The guy at the counter remembered that I called, got the box for me and I was in and out in less than 2 minutes, he was helpful on the phone and polite in person, I’d say the service here is pretty darn good.

I ordered two arrangements from this location over the weekend and they were very helpful.
I went in to the store to order an arrangement on Saturday morning at 9:30, and they had my arrangement ready to be picked up 30 mins later.
When you go early in the morning, they are working on arrangements that need to be delivered before noon.
I also ordered an arrangement for pick up on Sunday. When I went on Sunday at 10:30, it was ready and waiting.
The people that helped me were nice, but they seemed rushed (to fill other orders?) but all in all, I will be ordering from them as they are the closest to where I live and happen to very close to the 5 freeway.

I was a little concerned after reading all the reviews of all the horrible experiences people have had with this location.
They are overpriced, that is very true, but I guess one would have to pay for the convenience.
I placed the order online and did not go to the store. The service was pretty good, the staff there was very responsive to my emails and inquiries.
I would have to say that I wished the selection was more vast, although they had what I needed.

Overpriced for a fruit arrangement. The arrangements I have gotten were great and pretty and the fruit was very fresh. But it is just sooo expensive. I made an arrangement on my own it it isnt as hard as i thought. I recommend you trying it on your own.

I waltzed in to this location to pick something up for «(Kiss Your) Boss’ (Arse) Day» last year.
I’m not sure if it always is so empty in there or if it’s just slim pickins at 4 in the afternoon. I actually ordered on the phone for pickup, so maybe that’s how they do their business.
I was expecting to gaze at wonderfully delish-​looking arrangements and saw nothing but empty refrigerators.
The place is as big as my bathroom, and the guy behind the counter was oh-​so-​enthusiastic (I’m being sarcastic). Edible Arrangement is a franchise, so I stumbled upon a bad one apparently. This must explain why nobody has Unilocaled about it in over a year.
Despite the poor location and service, the arrangements are great! If you can drop $ 50+ on fruit on skewers in a flower pot, then Edible Arrangements is the place for you!