Dry Clean Express

We have been going to the Dry Clean Express for many years not just because of their competitive prices, but also because of their reliability and customer service. Aside from your regular shirts and suits we often use them for special, hard to clean items like ballet jackets covered in sequins, silk ballroom dresses, etc. We can rely on them to be cleaned on time and management goes out of their way to solve any problems that might arise. Reading some of the other reviews I felt compelled to give our input as loyal customers. This is a business we can certainly recommend.

They ruined and damaged my tie. There was water stains on the tie so I paid extra to spot out the water stain. Not only they spotted out the water stain, they also unthreaded and damaged a spot on the tie. They don’t pay for the replacement. I will take this Dryclean Express to small court or local Better Business Bureau or State Consumer Protection Agency to pay for this unthreaded damage on my tie. Horrible dry clean work, carelessly over spotting stain damaging customer’s clothes. The fucking girl Neha does not pay for the replacement, but Neha will pay for the damage you did. This girl refunded the dry cleaning fee recognizing and admitting the tie damage they did, but this refunded fee will not make the tie damage fixed. This sucking, fucking Indian girl Neha doesn’t not pay for the damage on the tie, what a sucking, fucking thief Neha.

Went in and was over charged! When I called I was told that my shirts were not $ 1.50 but $ 2.50. Never again!!!

I take my clothes there 3 times a month nothing is perfect but they spot check all my shirts and they get them clean each time. All you people who complain should volunteer to work for a couple of days. You are picking up laundry if you want to visit invite a friend to lunch. Hello here’s your clothes, pay, thanks, and good bye should be enough.

The draw to this place was the coupon for $ 1.75/dry clean garments. It appears they have changed their prices and won’t honor their advertised price when you come in. It’s a shame because this is out of my neighborhood and continue to support their business for their reasonable prices. But if your going to draw us in for false advertising, it’s not cool.
Alex, the worker is really nice. The young ladies that have recently started working needs a few lessons in customer service.
There’s nothing special for their services from the dry cleaner down the street. It’s their prices. But I guess not anymore.

Been coming here for years, Shame on me. This place has been going down hill since Neha has been in place, She must be related to the owner as bad as her customer service and attitude is towards the customer. They never want to accept blame for any damage that they have created. I have 6 – 7 shirts that all have a tear in the same spot. They say it was wear caused by me. Well, I have over 20 shirts that I probably wear once a month. I don’t think wear is the issue. In fact 2 of the shirts I have only worn 3 times. Neha said the owner would give me a call to discuss the issue. Of course still waiting for that call. Learn from our mistake stay away from this place.

Excellent service and professional dry cleaning. Very reasonable rates and employees are always willing to help out. I have been a customer for 15 years.

They said I could get next day ready shirts…
Day 2. went in. shirts are for pickup on day 3 they tell me
Day 3. didn’t go in
Day 4… They don’t have my shirts. they sent them somewhere else, need to come back in a few hours
Day 10 went in and was told next time they won’t charge me for rushed service… WHAT?!
Horrible

This place is cheap. The quality is what you are paying for. The last few shirts I brought here of my boyfriends came back shrunk. He was still able to wear them, but these were very nice and expensive shirts so I was hoping for a little more. I learned my lesson.

The negative reviews are correct. The Indian manager Neha, has the worst customer service. Some of our items were damaged and these workers don’t care about customers needs. A lot of times, the stains were not even removed and we had to have them redo it. There was a specific incident where I told Neha that the stain is still there. She takes the suit to the back and high pressures it, damaging the fabric. Then proceeds to tell me that the suit was manufactured this way.
They are rude and you get what you pay for. This business is NOT BBB accredidated. Go to Mr. Best Cleaners down the street. They have much better service there.

Not sure where the few positives review come from??? If I could, I’d give this place NEGATIVE 5!!! I have no idea how they manage to stay in business, can’t wait for them to shut down!
Save yourself the trouble and headache! I’ve been coming here for 3 years, maybe more… and noticed that recently it’s just getting WORSE! Service and the quality of work. Heard there was a change in ownership.
What completely made me snap and refuse to ever use this place is how they RUINED my shirt (it’s now discolored), didn’t get the stain out of a white top, and my fiancé’s blazer was damaged. Not to mention times when she lost a button off a polo shirt, didn’t bother to apologized. Of course she points to the sign that says «we are not responsible for BLAH BLAH BLAH» meaning she doesn’t care what your complaint is. The old lady Nayha (don’t know how to spell her name) actually said «this is a VALUE DISCOUNT CLEANERS, if you want better quality and service, go else where». Well she got her wish…
She also charged me extra $ 2 for pleats on my shirt, when I’ve never been charged extra before when they dry cleaned it. So imagine getting the top back still dirty with the stain.
Do yourself a favor and take your garments down the street to Mr. Best Dry Cleaners! Friendly service and WOAH they ACTUALLY GET STAINS OUT THE FIRST TIME!!!

Love that their same day cleaners time is until 11am! It’s great for when I need my last minute dry clean. They do a fabulous job on my uniforms and creases are tight! Great prices and very friendly.

Always more than friendly. Fun environment every time I go. At least once a week they make my day. Always ready as promised. Thank you for such great care of Dry Cleaning and Me!

They need to improve their customer service. customer service. I returned one long sleeve shirt lately that I did not wear because they put too much starch on it that it feel like paper. I have been coming here for years because their rates are very competitive but never I requested to put starch. The Pakistani lady told me that it was done months ago and for them to redo it, I have to pay full price without starch. Since I need to wear that shirt, have no choice except to pay. Also they lost a pair of my pants because they counted laundry so fast that they missed counting that pair. So I asked that Pakistani to check around but she only peeked in a hurry and not even bothered to look around. Told me she let me know if she find it which she never did. Well Thats what I got for patronizing them.

DO NOT GO HERE!
Horrible customer service and they stained my comforter!
I had gone here a couple times due to receiving a coupon in the val-​pack.
This last time I went, I forgot my coupon. I attempted to leave, in order to come back with my coupon, but the guy at the front counter gave me his word that they would honor it when I came back to pay, since I was a return customer.
Low and behold– I came back on the date my comforter was ready and the lady at the front not only wouldn’t honor my coupon, but was rude, snarky and disrespectful. Another woman standing next to me was also taken back by the horrible customer service.
After going around and around and being told that «the computer wouldn’t be able to allow them to honor the coupon», the computer «magically» was able to honor it and I was treated like crap and told not to come back.
When I got home and opened the dry cleaning bag, I found a HUGE orange spot on my white comforter– not previously there. Needless to say, I would NOT recommend going there to anyone who desires to be treated with respect and have there items cleaned properly.

The ruined all my clothes. And didn’t even wash it. Ruined my new clothes. Do not take it here.

Price is good but i had multiple occasions where I brought my dry cleaning home and certain articles of clothing smelled really bad, like BO or somebody stinky wore it that wasn’t me. Not sure if that’s caused from the chemical not being changed out often but it’s happen to me too many times to go back there again.

I have been going to this place for 20 YEARS. I don’t know why other than it was a habit and I never bothered looking for a new one. The Hispanic girl at the counter that has been there forever is always rude and short. Zero customer service, no smile and makes me feel like it’s a burden to help me. The other day I went in with six of my husband’s dress shirts for pressing. They don’t do pressing alone. Has to be laundered and pressed. I had coupon price that says «Most Men’s Dress Shirts Laundered — $ 1.15/shirt, minimum five shirts.» After paying, I thought the price was high, so I asked her the price. She says $ 1.95/shirt. I said «why not the coupon price?»
Answer: «The shirts don’t fit the machine.»
Question: «What do you mean they don’t fit the machine?»
Answer: «Their the wrong size.»
Question: «What size are they supposed to be?»
Answer: «The size of the machine.»
I’m thinking WTH? My husband is a small guy so the shirts are a size medium.
Question: «But these are cotton shirts, I don’t get it.»
Answer: «The dark ones can’t go on the machine.»
Question: «What do you mean?»
Answer: «We can’t put dark shirts on the machine.»
This went on and on for about 10 minutes. I have NEVER in 20 years questioned them. This very rude girl made zero sense. I had to pay almost double because she claims (1) the shirts don’t fit the machine; (2) the two shirts dark shirts can’t go on the machine. I would like her to then define «most men’s shirts» but I’m sure she couldn’t.
I talked to my new dry cleaner today. He had no idea what she was talking about. He charges $ 1.50 for every shirt. When I go to pick up my husband’s shirts, I will speak to the Indian owner, but I know for a fact, they won’t give a flying heap based on all the negative comments made here. I wish I had known sooner, I should have dropped them years ago, especially when the Indians took over.

I took in my work shirt just for a sharp look, but when I went to pick them up, the employee said they are not responsible for any items missing, stolen, torn, or stained. When the employee did not find them, I was asked to help, so I literally had to go into the back to get my shirts from four different locations, on the downside, they were stained and threads pulled out. Furthermore, I was accused of claiming shirts that dis not belong to me, and that i just found the owner’s ticket. I took my shirts, called to speak with a manager/​owner, who was not directly rude, nor apologetic, but outstandingly unhelpful.
They have a certain crowd they tailor to (hehe see what I did there?) which is nice for those select few, thus Sunny Dry Cleaners is where I take my business, my Army Uniforms are impressively impeccable at Sunny’s as well as helpful and friendly service was given every time I’ve gone. Thank goodness I live in Tustin, I can just walk there.
Back to Dry Express: They aren’t worth a penny.

Seriously? What’s with the one star reviews?
We’ve been going here for the last three years about twice a month and have nothing but great things to say about them. We’ve used both the dry cleaning and the alteration service and never have once had an issue! Clothes come back perfectly cleaned and pressed… which, BTW, isn’t that exactly what you’d expect?
Everytime either my wife or I go there, they’re always friendly and cheerful. I’m sure that they can have a bad day or have to deal with crappy customers at times — thats part of being human and working in the customer service industry.
Are we in the minority? I really don’t think so.
We’ve since moved out of the local area and it’s twenty minutes out of our way to go here, but like others have mentioned, the prices are fantastic. They’ll continue to keep our business for a good long time. ;-)