Greulich’s

The team worked well and treated us great. Fred and Mike kept us informed and did a great job ensuring us a fair and honest price on repairs.

My husband decided to go here for our car repairs. It was close and he didn’t ask me. Our beater truck is having air conditioning problems and he asked about it. They said there was a little leak problem in the radiator and that they could fix it pretty quick… for 1200 dollars. My car that we recently bought from a friend needed some small adjustments. They gave it the once over and said everything but the tires needed to be fixed. I personally what has been done to that car and they told a bold face lie. To top it off, my beautiful rear view mirror that has digital temp and directions had to be replaced. It would cost 700 dollars to fix. That part they would have to order. I did need a rear view mirror until I could find a cheaper part so they stuck your generic mirror on my windshield and charged me over 100 bucks. It fell off twice.
We changed auto repair shops and found out the hard way about their lies. After the blow out on a major road, it seems allllllllll my tires were shredding. My husband’s truck… has 3 cracks in the radiator and is leaking freon into the cab of the car. Our new repair shop is family owned and has great reviews and has been here way longer than they have. They will charge us more than half of what was quoted by these liars and it will fix all the problems on the truck. They even show you what they are talking about so you understand.
STAY AWAY FROM THESE PEOPLE!

Bait & Switch?
I received a Greulich’s coupon in the mail for a $ 19.88 oil change, tire rotation, and 25 point inspection at. The coupon says «most vehicles», it does not exclude trucks nor, does it state that there are additional charges related to trucks.
I called Greulich store #21 on Golf Links in Tucson and arranged to take my 2007 Dodge 2500 6.7L diesel in for service.
I presented my coupon and the clerk told me that there would an additional fee for the truck, which I expected, knowing that it would take more oil. I was told that it would take 10 quarts and cost $ 90, $ 140 if I wanted synthetic oil. $ 90 versus $ 20 is a big variance. However, since I was already there I agreed to the cost considering the added services and went next door for lunch.
My truck was still on the lift when I returned, and 20 minutes later the technician backed my truck out and the clerk told me that it was finished. The lift was not set up under the frame to allow the wheels to be rotated, and I could see that they hadn’t. When I pointed this out to the clerk, he checked with the technician and confirmed that the tires had not been rotated, the brakes were not checked, and I seriously doubt that any attempt was made to perform the advertised «25 point inspection».
After the tires were rotated the clerk tallied the bill and said the truck took 11 quarts, not 10, and was about to charge me when the manager (I assume) told him to give me the 11^th quart to make up for the inconvenience of waiting for the tire rotation.
After paying, the clerk gave me the coupon back and said to use it next time. Next time? The coupon expires in two weeks. And for what, to pay full price for poor service?
I complained to their customer service department and they simply responded «Oil is more expensive for your truck.» and, «Sorry you had a bad experience.» I won’t be back.

I came here for an oil change when they first opened because they had grand opening sales and the location was convenient. After my 3^rd oil change they must’ve gone under new management or something because the atmosphere and customer service had changed drastically. And not in a good way either. When I would call to check wait times or try to set an appointment the technicians were always very rude and short with me. Then once they started to upsell me services I knew I didn’t need I’ve decided to call it quits. I won’t be returning to Greulich’s anymore unless they seriously overhaul their customer service techniques.

quoted $ 600 for a part that pep boys had for $ 300. I don’t mind a little markup, but that’s just ridiculous.

Let me start off by saying that if there was an option to give negative stars, this location would get them. Went to this location to get my cooling system taken care of. 1800.00 in repairs and problem still was not resolved. Called to find out basic information and was treated like a child at an adults only affair. Listen to the other review and heed this warning. If you have anything requiring more work than an oil change (being generous), stay away from this location.

RIPOFF REPORT! Greulich’s Automotive !! 7970 E Golflinks Rd. These shysters wrote my son a $ 4400 estimate for front end parts on his 2004 Chevy 2500 pickup. My son had his truck in for one of their cheapo oil change deals. They tell him he needs transmission mount, pitman arm, ball joints –upper and lower (both sides), idler arm, tierod ends, motor mount, rear trans seal and carrier bearing. The guy tells him he shouldn’t even be driving the truck with the parts as worn out as they were, that they’ll wear his tires and it was not safe.
So, my son orders $ 700 worth of parts, a far cry less than what Greulich’s was going to mark them up to, and decided to do the work himself.
We take his truck to a buddy’s yesterday, put his truck up on a lift at my buddys garage at his house (yes, his own lift at his house), and start checking all the supposed «worn out» parts… guess what? There was absolutely nothing wrong, the parts were NOT worn out and Greulich’s is a RIPOFF!
The only thing they got right was that it did need the passenger side motor mount replaced (done), rear seal of the transmission (done) and the driveshaft carrier bearing (done). $ 100 worth of parts out of $ 4400 estimate.
You need to watch out for these 16.99 cheapo oil change places. They absolutely can’t make money at 16.99 so they must «find» other stuff «wrong» with your car to be profitable. Just wish they were not trying to make a full days profit on my son’s truck!
Now my son might be stuck with $ 600 worth of parts he can no longer return because it has gone past the 30 day return policy.
Stay away from Greulich’s!!! At least the one on Golf Links in Tucson