Pep Boys Auto

Do NOT take your car here. They have the worst service, charge you way too much, and always leave your car in need of more service. Not only that but they STEAL OUT OF YOUR CAR. I took my car for an oil change and tire rotation. They called and said I needed new front brakes and that it would cost $ 450. I was disappointed with the price but said okay. When I got to the store to pick up my car, to my shock and surprise there were 4 different brake packages to choose but the person on the phone didn’t tell me that and just charged me for the most expensive brakes! I asked about this and they refused a refund. My sister brought her car here and had left a $ 500 set of chef knives in the truck, when she picked up the car they were gone and everyone denied seeing them. My mother took her car here for an oil change and they left a wrench under the hood and it got lodged in the engine! This place is a disaster and a rip off. If you take your car here then be ready for disaster.

I woke up yesterday (Sunday morning) with a flat tire. I called Pep Boys at about 10 am to see if they could get me in to patch my tire at any point that day, they said they couldn’t see me until 3pm. Unfortunately, the only time I could get a ride from Pep Boys was 1pm. I thought maybe there was a small chance that they might be able to get to it sooner. When I hadn’t heard anything at 4pm, I called to check on it. I was informed that they «were still working on it.» I received a call back 15 minutes later saying that they put it in the dunk tank and couldn’t find a hole! Maybe I was crazy or maybe somebody let the air out of my tire– they said there was a SMALL chance there could be a SLOW leak, and to just keep an eye on it. Well, let me tell you, THE LEAK WAS NOT SLOW. I lost 20 psi in two hours! I had to spend my Monday morning trying to find somebody that could take care of my tire. When I did, they said IT DIDN’T LOOK LIKE THE GUYS AT PEP BOYS HAD EVEN LOOKED AT MY TIRE. Instead of telling me that they just didn’t have time to look at my tire, they sent me back out on the road with what could have been a dangerous situation.