Natura Pest Control

best investment ever! worth every penny!
instantly after they sprayed no more ants!!! thank goodness.

One star just to get review in. Had a very pushy saleskid come to the door with contract in hand just needing to know when to schedule the first application. He insisted on knowing our current provider after being told no. Any business using such sales tactics cannot be good at whatever they sell or provide. If the owner reads these reviews anymore here is a message: STOP HARRASSING PEOPLE.

This company is just fucked all around. the kid that came to my home promised me we would not be put into a contract. next thing I knew $ 83.00 per service for the next year. what type of shit is that. when I tried to explain to the company their attitude was you signed an agreement. I would highly reccomend you don’t use this company ever. and on our last treatment how can you put down 6 gallons of spray Material in 20 minutes too. go figure that out.

These absolutely disrespectful people rang my doorbell at 8:15pm, totally ignoring the NO SOLICITING sign located directly above it. I work graveyard and was supposed to sleep till 1am. I would NEVER do business with someone who has zero respect for someone’s personal domain. If I had the option to give zero stars that’s what they’d get.

Pushy young sales man at 8:30 PM! Once they hear No Thanks do not continue to ask who I currently have or if anyone else is home with me! Finally had to get loud and ask them to leave the premises! I give this 0 stars!

The most unprofessional business I have ever dealt with. They are cheaters and liars. Wish I had know this before I signed up. Beware people read reviews before you deal with any business. If I had I would have seen all the complaints against this shady pest control service. Service my a##!!

Well I can’t really rate their service since they didn’t show up when they said they would. My Husband took a day off to pick up our trailer so the cats could be out of the house. After waiting over four hours my poor kitties had enough so I called and canceled. What a waste of time

Just saw that he put a start date a lot sooner then the time we had agreed on.
Oh, and a 30 day written notice to cancel… come on…

I wish I would have read these reviews before signing up for services with them. They sent our bill to collections after we refused to pay since they only came to spray once. They were suppose to call or at least knock so we could put our dog away but they didn’t and said they couldn’t spray because of her. We told them multiple times to let us know when they were coming and even on dates we scheduled them to come they wouldn’t show. I refuse to pay for services I did not receive. Take your money to some other company that will actually get the job done.

I only give 1 star because it is required to for writing a review.
I have a few words… Shady. Horrific customer service. 1 year contract and if you are not satisfied and cancel, it is $ 105.00. Such bullshit. I may be contacting an attorney to look into this nonsense.
I was clear when I signed up (with a young man sent out to my neighborhood trolling for business) that I have dogs and have to be present when service is performed. (which is noted in the contract) There is no set date given when they will arrive (quarterly) and the only notification given is a robo-​call the night before. I called back twice to let them know that this does not work for me and the second time I cancelled service. (just received my $ 105.00 invoice today) I did receive an email from a lovely woman named «Amber» who claimed that they had been trying unsuccessfully to contact me (yeah right) — and that my service was not terminated because I needed to give 30 days written notification (which is actually not in my original contract)
Anyway — I concur with Mike L — DO NOT USE THIS COMPANY!!!
If Greg would like to contact me to refund my contract termination fee, that may go a long way in my decision to seek legal counsel.

Not happy with this service. Poor communication and inconsistent service. Also, didn’t take care of the problems we were having with mice, earwigs & spiders. Tried to cancel today after 6 months and was told that it will be $ 105. to do so. Amber said that if I don’t pay they will send me to collections. I will likely file a complaint with the Better Business Bureau. If they don’t fulfill their side of the contract I should have the right to cancel it. Buyer beware!

I’m livid. In a world where you deal with poor customer service on what seems like a daily basis, this takes the cake, and I’ve dealt with Comcast… Yep. It’s that bad.
We have been customers for about 2 years. Needless to say, at first, things went well. No complaints (at least I tell myself this, I might be in the early stages of denial?) But, slowly, we began to have some issues. It began with them neglecting to call on the days that they were scheduled for service to notify us, so that we can grant them access to our yard. It’s been downhill ever since.
This should have been a signal to us that we should change companies. But, we gave them the benefit of the doubt.“Mistakes happen”, I say. Little did we know, this would really evolve into major issues. «Maybe there has been a change in management». It happens two more times…
Skip to these last 6 months. Slowly declining service. Or, is it quickly declining? Either way: It gets worse. Much worse.
Basically, they are scheduled to come out every 3 months and service our address. I hadn’t been keeping track, but problems with ants and roaches started to present themself about 4 months ago. So, as part of the services, it is stated that if you need servicing between scheduled dates, you call them and they are supposed to send someone out free of charge.
So I call. I talk to the scheduler to express my concern that we might need someone to come out before the next service date. Come to find out, they had decided for whatever reason, not to come out when they were last scheduled.(More about this in a bit) No wonder we had a problem. The customer service rep. (which seems to be upset, or at least put out by the fact that I was calling), told me that since the roach that I found was dead, it was still working, and that someone would be out at the scheduled time at the end of the month. (Guess what! They never showed up! Seriously, I can’t get over this…)
Here we are, Tuesday, 2 months later. Now we have a major ant problem that we have been fighting on our own. I called to see what the issue was. I was again greeted with the same warm and nurturing attitude by the customer service rep (you can tell this is sarcastic, right?). I told her the issue, and also said that we need someone to come out ASAP. She scheduled us for Friday. Meanwhile we have a serious ant problem and they are moving from room to room. Nothing we can do seems to work. The CS person says «Oh. It looks like they haven’t been out since March.» Not good. But before I can say anything she states «I can’t tell you why. I have no idea why they didn’t come out. I wouldn’t know unless I look through your file.» Um, isn’t this part of the job? Find out why we weren’t serviced and figure it out to stop it from happening again. Don’t act like it would be too much trouble, just do your job. I flip over the coffee table. There is an ant hill under it. Like the ones you see in National Geographic.
UPDATE: So it is Friday morning. Ants everywhere. I just killed one walking across my computer screen. Ants. On me. On my cats. I’ve put stakes in the yard and goop in every crack and crevice in the bathrooms and kitchen. They seem to be coming out of my new thermostat. Yesterday, I took a nap on the couch. One of those bastards bit me near my nether-​regions. I am not happy, and I feel like ants are crawling on me even when they aren’t. This is what happens when you get shitty customer service.
So, I call to make sure that they are coming for what will be their final service. I want to let them know what they’ve done to us. Come see the carpet of ants that now spills from every crack and tiny hole. My cats are starving because the second I put food out, an avalanche of ants spills out of some kind of vortex. Maybe it’s an ant tardis. I just don’t know.
I speak to Tammy. Tammy is not my regular CS rep. She seems nice.
«I was scheduled for service today and just wanted to make sure that you would be here.»
She takes my address. «You were scheduled for today?» «Yes.» «Who was it that you spoke with before.» «I really don’t know her name.» BLARGH! So that fool didn’t even schedule us! I HAVE NO WORDS… I tell Tammy the course of events, the skipped appointments, the ants, and of course tell her of her colleagues apathy. I watch one of my cats get carried out the door by the ant carpet…
«I will find out who you spoke with and speak to the branch manager.» I’m placed on hold. When she comes back she tells me she will contact one of their technicians that is in the field and see when they can come by. Too little, too late. But I’m waiting for a call back.
What’s sad is their product is really good. It works, but of course they actually have to come out to apply it, as I’m sure it can’t be done over the phone.
In short, save yourself the trouble and go with any other service. As along as Bad Attitude McGee is working the desk, you won’t get good service here. Or, just ask for Tammy.

DO NOT USE THIS COMPANY!!!
This company has inexperienced sales kids. They will lure you with a ‘healthy’ chemicals and they will bait you into signing a year contract by telling you that you can call them to come out as much as you want!
The reason you can call them as much as you want is because their pest services don’t work!!!
STAY AWAY FROM THIS CON COMPANY. Read the reviews on BBB, Facebook and Unilocal.This company is crooked. There needs to be a class action lawsuit brought against this company. A contract should be ‘void’ if service obligations aren’t met and customer is not satisfied. Many many many people are not satisfied and our accounts have been sent to collections.
Avoid Natura!

We had Natura for a year. Service was good, very easy to schedule asap appointments. Technicians were always kind, and most were on time. They would also remove spiderwebs!
The only issue for me was their reminder call. Machine would call one day before service after their business hours, therefor if I had to cancel I had to call on the day of service. And most of the time since my apts were first thing in the am I was not able to do so.
There was also one office assistance who I found very rude at times, but whatever.
Canceled because I found service that will be charging me a lot less.

Don’t get me wrong, I liked the product since they were spraying around my goat. I appreciated the tech who was professional, friendly & helpful. Their business department made a huge mistake. Now it’s going to reflect bad on my credit.
I have to lock my German shepherds up for them to spray my area of interest. I’m not sure why or how the tech was dispatched to my home on a day I wasn’t prepared for them, therefore, they were only able to spray the front yard which isn’t my problem area. I then got a call from my bank stating that Natura tried to use my Credit Card, my bank asked me if I would like to issue the payment or not. I said no and immediately called Natura. The credit card number I had payed with in the past was a one time payment and I didn’t give Natura permission to charge it at their own leisure. The clerk at Natura acted dumbfounded oh the phone «uh-​uh-​uh no we didn’t try to make a payment for you!»
I have no problem paying for pest control services but I didn’t get full service the day they wanted me to pay for and the fact that they tried to make a payment with my credit card without my permission is just beyond unprofessional business. Who in their right mind would say «yes please come do further business with me after you just tried to steal money from me»??
Thanks Natura! I really appreciate your business. (Sarcasm).

The timing of the door-​to-​door salesman for Natura was impeccable. The evening before, I was fed up with the roaches in my yard (it was not infested, but killing a few a day was enough for me to need to take action). The guy was very friendly, well spoken, and sold me on their services for a year. I have zero complaints about the professionalism from both the salesman and the people I dealt with on the phone when I needed service between my scheduled ones.
My discontinuing their services (after my year contract was up) stemmed from the fact that it did not seem to stop the roaches. Every time they sprayed, the following few evenings I would not see any bugs. It was not strong enough to hold them back for long, though. Within a week I was back to normal, outside with a can of raid chasing roaches. I would call when it was unbearable, and they would come promptly, but I could not keep up with calling them so frequently.
I understand that living in a neighborhood where most homes have pools is attractive to roaches — but I can’t understand how they could get into my yard within days of having the perimeter sprayed.
Note: I Never had problems with spiders or ants, etc, while using Natura. Only roaches. If you don’t have roaches this service is probably adequate.

DO NOT USE THESE GUYS! Their salesman lied about their service response. They came into do a roach clean out and promised to show up at 8 a.m. and didn’t till after 10. The service guy just sprayed the cabinets no bait or other measures. He had no remorse for telling me he would be there at 8 nor did his office. Really bad service and bad customer service!

I do not appreciate overly pushy salespeople trying to get me to open my screen door at 9:30pm at night. No means no. Others in my neighborhood also complained of the same pushy behavior and contacted the Sherif. Please do not send your reps out to homes after dark and train them to walk away when someone says no.

After seeing my review, Greg, one of the owners contacted me and apologized for the poor service I received. He said they’ve made changes in the office so the issues I experienced will not happen in the future. Greg also offered to send a refund of the contract termination fee, which was unexpected and great! It arrived promptly.
I very much appreciated this type of customer service followup. As a small business owner myself, I know how important a company’s reputation is. If I needed pest services again, I would contact Greg first.

The spray they use doesn’t work. Had them out several times in between the monthly service to spray problem areas for ants and spiders. We would find a couple dead insects here and there, but for a spraying company, I was hoping to solve my insect problem completely. For 1 year, I’ve still had to kill spiders, ants, and beetles at my house only a couple days after they sprayed. Terrible results! Wouldn’t have known they came out and sprayed without the bill they leave. Very disappointed and will never call again.