St. Francis Hospital

Had really great care in the emergency room on a weekend. I was seen pretty quickly considering I turned out to have a minor emergency (remember– with ER triage, if you aren’t being seen by a doctor right away, chances are that’s a good sign because it means they’ve determined you aren’t in real danger and they are taking care of the people who need it the most!). More importantly, everyone I encountered was really nice and helpful. I realize now that going to the ER was overkill for what I had, but no one treated me like I was wasting their time.

I’ll give them 2 stars because my trip to the ER was pretty quick…3 hours total.
I was very disappointed in how I was treated. The lady who checked me in was terribly rude. I was trying to be helpful and had my insurance card and ID ready. This clearly annoyed her because they don’t require your ID or insurance at that point.
From there, EVERY SINGLE NURSE and even the doctor was short with me. They put me in a room with a flat bed and no blanket when I felt terrible. I listened to every room around me get offered a blanket. Seems petty but I never go to the ER and after the way they treated me I was scared to get up and ask for a blanket.
The doctor prescribed me meds but didn’t mention instructions. So I guess I’ll wing it.
I hate write this review because I am thankful for medical care, but I when you feel awful and pay for care, you expect to be comforted and not feel like an inconvenience. I hope I never have to make the decision to go to the ER again. But if I do, I will never choose this place again!

Been in the waiting room for 3:30 hours for a blood clot. Unbelievable rude staff and the male triage receptionist was aweful.
Uptdate 5 hours and still no doctor.

I was transferred from Muskogee Hospital by ambulance for surgery on a perforated bowel. After an excruciatingly bad experience in the Muskogee ER, St Francis was like entering heaven. The trauma team, ER staff, nursing staff, floor nurses — everyone — gave the most incredible, speedy care. I feel very thankful to have been transferred there and am grateful to all those who made my experience the best it could have been under the circumstances.

As an employee and patient there are definite areas that need improvement but from what I’ve seen, patient care is the most generous and efficient. The staff seemed to genuinely want to help and aren’t just focused on getting in and out. The hours are long and sometimes hard to maintain sanity but I’ve seen real commitment and willingness to help in every aspect.

Care and doctors are great. Their billing office, however, is either incompetent or unethical. They arranged an agreement with us to make payments on a large bill and they dishonored it by turning us over to a collector (on more than one occasion) even though we had been making at least the minimum payment on time every month.

Both times I’ve been to the emergency room I had minimal wait times and courteous, professional service in a timely manner. Only 4 stars because they need to not only salt the front area at the sliding glass doors but mop up the water in the same area. Definitely a hazard.

This hospital has been around for a very long time. Currently, they appear to be expanding too quickly to conduct efficient and effective medicine. My hope is this will change as the construction decreases.

On the other hand, during periods when I’ve not had insurance coverage, they were willing to negotiate with me and cut the bills by about 50%.
Generally good care here, but it can vary, just like every hospital.

Watch out.
Unethical, careless billing practices at this «Christian» non-​profit hospital will MAKE you ill.
Currently fighting over a bill turned over to a collection agency four days before it was due!