Michaels

I love that you can typically find a 50% any item coupon online, and sometimes 25% off your purchase coupons too. That makes coming here very appealing!
I hate that the only employees are usually working at checkout, so you have to bug one of them if you can’t find what you are looking for. And who can ever find exactly what they are looking for by themselves in a craft store…
I have fallen in love with the wood section. They have birch rounds that make awesome candle stands or coasters. They have big planks with bark in two sides that make great rustic canvases for welcome signs. They have precut boards with beautiful edges that can be stained, carved, painted, or you can burn text/​images into them. How fun!

Worst store ever. Aside from their astronomical mark-​up on prices, the advertised discounts are never, never, never applied at the register. I always have to inquire to the cashier about the discount, I always have to stand and wait for price checks to ensure I am not just making up the discount, I always have to deal with meat-​for-​brains cashiers/​sales associates to make sure I pay the correct price. I’ve never been to a store with so many incompetent, rude, and lazy employees, all of whom fancy themselves artists and pioneers of all things craft when really they are just brain dead and could not get hired elsewhere. I always have to DEMAND help, and I would not call what I receive as help. Ever. This last trip was the final one in which the dumb cashier neglected to put PAID items into my bag. I wrote to Michael’s corporate to send in a complaint and all they could do is offer a $ 10 gift card, which is worthless in the wake of such poor customer service. I really hope this places closes and gets steamrolled into a parking lot.

Walked around the store without any employees asking whether we needed assistance, not once greeted us, but whatever, when I get up to the register I asked the cashier if she can do the 40% off non 1 sale item for me since I saw it online. She tells me to pull it up, and it’s like seriously you have a catalog right there to scan, my phone has no internet service on it because If you have tmobile, like myself, you don’t really get service around that area, and so I pulled up a recent email like showing her I’m signed up, and explaining to her I have no internet, oh and by the way there’s a huge line behind me, and the catalog with the barcode is right in front of her still and she finally says okay and scans it. Like seriously. Good luck working during the holidays at that pace hun. I was disappointed by the lack of interest that the employee showed. I don’t know why she made things more difficult than it needed to be, it really wasted my time.

You can get any sort of craft supply you can ever imagine! When I used to scrapbook (before kids) this was my store! I came in today because I needed a .99 paper for my nephews baptism candle. When I went to pay the cashier gave me a 40% discount without even saying anything… Sure the item was just .99 cents but offering even just a small discount without question made my little night lol… Hopefully I’ll have time to craft again once my monsters are a bit older…

Big box stores… sigh. I had traveled to a local craft store in Seattle where I live to try to find some navy colored card stock. Getting all the way there to find out they didn’t have it, I knew my best bet would be at a giant megastore like Michaels. And don’t get me wrong, there’s a place in my heart for Michaels, for sure. But somehow every single time I visit this store I’m extremely dissatisfied with the lines and the customer service.
While they stock every single thing you can get your crafty hands on, and you even end up buying 4x more than you needed, when you eventually get in line to pay and leave, you’re there for what feels like an eternity. There are at least 5 registers in the store but only 2 people are ever open and staffed to managed lines. And as big as this store is and as empty as it feels, everyone checks out at the exact same time. It’s uncanny!
So I stood in line for a good long while just wanting to pay for paper and glue. It took me less time to get from Seattle to Tukwila than it did to stand in line and pay $ 12 for craft supplies that I can’t find anywhere else. So Michaels, I guess I’m stuck with you. Thanks for at least having a great inventory of stuff up front to keep me occupied while I stand around and wait.

Went here to get a frame and everyone was helpful and the cash register person was the friendliest! Will be back for my craft needs

Love this store. PLEASE open one in downtown Seattle. Too far to drive, so we go to Hobby Lobby close to downtown.

I’m not a huge crafter, but when I need something even remotely creativity related, we usually end up here. Good selection of items, some stuff you wouldn’t expect to find! They have basics for bachelorette parties, bridal showers, and baby showers! I found all that out within a two year period in that order too!
We usually come here whenever the kiddos have a project for school, need a picture frame, or just some basic supplies. Plus, they usually always have a 50% off one item coupon on their site that I always use! Even if I’m just picking up a $ 5 poster board, I still use it!
Shelves are usually stocked and clean, workers are not the best though. Usually a bunch of disinterested high school kids. That’s ok though, I guess it gives me time to wander the store and find more stuff I don’t need vs asking someone who answers me ummmmmmm…

Happy with the selection here. Lately, I’ve been looking for scrap book supplies and they have tons! Friendly, helpful staff.

I called the store to see if they carried a few particular paints I was looking for. It was on Sunday 1÷18÷15 at 2pm. The conversation started like this:
Me: Hi I was wondering if you carry Golden Fluid Acrylic Paints
Guy: What is it called? I’m not sure let me check
Me: Ok no problem
*about 5 minutes go by*
Guy: Yep we do.
Me: Ok great. There’s a few colors I’m looking for could you see if you have them in stock?
Guy: Ha wow really?. Yeah I guess go ahead (in a super snarky rude tone)
Me: Um.Thanks. Primary Yellow, Primary Magenta, Primary Cyan, Titanium White and Carbon Black.
*5 minutes later*
Guy: So we have the yellow, magenta but no Cyan.
Me: They’re the primary though?
Guy: Yep. Just no cyan.
Me: Ok cool thanks.
SO…With paint colors theres not just ONE yellow or ONE magenta, theres a whole spectrum. My cousin went down to pick up what they supposedly did have only to let me know that they aren’t primary they’re Yellow Ochre and Quinacridone Magenta which wouldn’t work with my project.
I wish I had the guy’s name but couldn’t believe how rude and lazy he was to help. I normally would have Michaels be my go-​to for craft supply but after this experience I’m never stepping foot in here.

So disappointing! Won’t shop here again. Went in for custom framing on a jersey. Woman working the framing counter came over to assist and said «OK, its $ 300 to $ 400 to do this. Normally its $ 700». I simply said «whoa, that seems high. Joann’s is much less» she scowled, said «sounds like a sale», tossed my jersey down and walked away to assist someone else! She never looked up at me and I gathered up my items and left. Either she doesn’t like her own prices or she doesn’t like customers that don’t like her prices.

I just had the worst customer experience with «Tim» working customer care at Michael’s. Checking the receipt after purchase, I noticed the 50% discount was not applied on the $ 7.99 Recollections Value Pack 50 set cards & envelopes that sat above a sign stating «50% Recollections Value 50 count large and 25 count small». I spoke with Tim to ask what was on sale. He escorted me to the aisle, stopping 4 – 6′ from the sign and product and said they were out of the sale item. I asked what near the sign was on sale. We continued down the aisle. He read it allowed and said only the 25 count small size was on sale (which was out of stock). I picked up the item I purchased — a standard size card (maybe 4×6), and stated nowhere does it state if it is small or large and all verbiage between sign and product match. He responds «well, that’s not on sale.» No further reason — no showing how the copy doesn’t match, nothing.
I again ask what by the sign is on sale. He lifts the sign, looks about, and moves the sign 4 – 6′ away. He returns. I ask «how would one know this is small or large as it doesn’t state it anywhere?» He finally says, (after my 3^rd or 4^th question about the size and sign verbiage) that he’d give me the $ 4 discount — but seriously, at this point I’m really bothered that I had to make so much effort to get it — and no apology or acknowledgement that anything was wrong with the sign (obviously it was my inability to recognize a roughly 4×6 card/​envelope was «small»).
At the register, still looking for apology for the issue caused or some acknowledgement that I’m not an idiot for not being able to read the sign, I refer to the sign and say something like I have a Masters Degree and couldn’t figure it out — to which he responds «clearly». Nice going, Tim of Customer Care. Needless to say, I didn’t buy the product and am now really sour on a store I used to like. Never have I had to work so hard for such a small benefit — and made to feel like I was an idiot for not being able to match a misplaced, poorly worded sign to a product.

The Michael’s in Tukwila is a larger store in a pretty popular strip mall. It’s always clean, clear, bright, and moderately well stocked.
A weird tip that I’ve learned is that they get new shipments of seasonal items on Tuesdays, and they get shipments of their standard items on Thursdays — so if they’re out of something, they can always check to see how many are headed your way, and now you know when.
They have a wide selection of goods to help you prepare for your next craft, and with it a really friendly staff that will steer you in the right way. A lot of the employees in the store have some crafting experience, and are more than happy to help you find an item or a direction.
The scent of potpourri/​scentsicles/​something is like a knockout punch when you start to travel into the depths of the store, so if you’re sensitive to scents, you probably don’t want to meander and linger back there.
The checkout lines usually move pretty slowly, but they always have a coupon out there. If you don’t have one from a flyer or an e-​mail, make sure you check out their mobile app/​website. You can usually snag a 40% off coupon!
I’ll be back and soon!

I’m a crafter and soon to be small business owner so I’m going to hit up pretty much every craft store on the face of the earth! I make jewelry, soap and I paint.
I haven’t made jewelry in some time but the bead selection looks pretty nice. I have noticed in the past that the pre drilled holes aren’t always great and sometimes pins or thread are mission impossible to thread through!
As for soap products I can’t recommend anything. I started as a hobby through several websites but Michaels is junk. It’s like Walmart/​dollar store/​insert any low quality associated business here. No matter what state you live in you can find way better supplies for decent prices!
As for painting the canvas is of good quality and comes in a few good sizes. The paint brushes tend to shed on your painting no matter how long you’ve used the brushes! The paints are pretty good but I’ve only used one brand of acrylics.
Depending on your hobby you may just be wasting time/​money. Always check online first!

This Joann’s has a great selection and the service is ok. I usually wait for their 40, 50, or 60% off regular price items coupons to shop here since some items can be a little pricey, but in my opinion, they still have cheaper stuff than Michael’s but a smaller selection. A convenient craft store all around! :)

This not my favorite location. The lay out is so weird. Random paper over here, punches over there, stamps across the store. it is just weird. I always feel like I am going to miss something here.
Customer service is fine, they are not overly friendly but I know what I need when I come in so I don’t need any assistance.
You can look up coupons on your phone if you forget one at home :)

I spent a lot of time wondering around the store as the way it sorts its merchandiser is not always intuitive. I purposefully go up and down every aisle making sure I don’t miss something I need as it may be on a different aisle instead of the one I was anticipating it to be on. If you can’t find what you’re looking for, the staff is helpful and very friendly. The best thing about the Michaels chain is it is a one stop shop for all of your crafting needs. It may not specialize in any one craft or have extraordinary inventory for one art, it does allow you to get properly get started and cover the basics.

I’ve been a regular Michael’s shopper for years, and have always loved their great selection. This particular location, which I frequented often in the past, but not so much since they moved to the other side of the strip mall, is laid out in a confusing manner. Items are not grouped together in a way that makes sense to me. The holiday/​seasonal items, in particular, seem to be shelved in a random way. For instance, the forms for making your own wreaths are on one side of the store in the back. The pine cones are many aisles over, also in the back, and the fake berries and leaves and stuff are towards the front of the store. It took us 20 minutes to put together everything to make a wreath.
My other beef this year was the small print on the black Friday coupons. Michaels has always been one of my favorite places to go for holiday sales because they are usually excellent. This year, they had coupons which ended at noon and then other coupons which started at noon on the same day… which you couldn’t really tell unless you read the small print. It was annoying. The cashier mentioned that we were not the only people to be confused and then annoyed by it. We still managed to score a couple of decent deals, but overall, I’m not really sure if it was worth venturing out there on the biggest shopping weekend of the year…
Nevertheless, Michaels is still the best one-​stop arts and crafts store around.

They have TONS of stuff to look at! The isles are small and there’s always been quite a few people shopping whenever I come here. The only thing I can’t take is the nauseatingly strong potpourri smell that permeates the entire store. When I was there today, it was so strong I had to leave because the smell was making me sick so I didn’t even get to finish my shopping.

How could you not love this place! Out of all this is my favorite location! It could be because I know where everything is!
I love that they always send out coupons, and have sales!
Great selection of seasonal/​holiday items!
Nice selection of frames. Love the baking aisle!!!
Because of location great parking!
Only down side usually check out takes awhile!