Hagee Plumbing

This was by far the WORST experience I have ever had.
We started having drainage problems at the end of September. We couldn’t use our master shower, kitchen sink, dishwasher, basement sink, laundry sink or washing machine without them backing up. We have Home Warranty and called them and requested that Hagee come out (as we had used them before and had a positive experience). The first guy was HOURS late and never called, etc. to say he was on the way. I got a call from the owner letting me know he was coming, which I thought was a good sign!
He finally arrived, found an issue at about 50′ with the snake and was going to have a camera guy come out the following week. This is where it started to go downhill.
The camera guy first brought the wrong size camera and was going to have to come back another day. I called them and said that was unacceptable as my husband had taken the day off to be there. They ended up driving out another camera and the guy came back later that night. He said that he found a collapse at 10′ and that we would have to jack hammer up our basement to fix it. We said OK and they were scheduled to come out the next week (which we would have to take another day off).
The day before he came, we requested that they double check his work as we were concerned about jack hammering up the concrete in our house without a 100% conviction of the location of the problem. We were informed that he was no longer with the company and that they would send another guy out the next day to figure it out. My husband had to take another day off and when he showed up, he said that the problem was NOT in the floor (SERIOUSLY?!?) but in the wall. Thank god we had them double check! However, they couldn’t take care of it then, but would have to come back out another day. This is now trip # 4 and a MONTH later. He comes out a few days later and cuts a hole in the drywall of my finished basement. Oops. That isn’t where the problem was! Now they have to go through the wall behind my shower, which would ruin the bathroom and cause us to have to replace the shower. However, they couldn’t do it then (of course) and would have to come back out…
This was where we drew the line. We had now waited over a Month for this problem to be fixed without being able to use our kitchen at all, do any laundry or use the master shower.
Aaron and Max and a few others were helpful, but then communication would break down and it would all go to hell again. They promised us over and over again that they would take care of it and then it would be a nightmare trying to get it fixed. Had we continued to go with Hagee we would have had a jack hammered basement floor, a hole in our wall and a ruined shower, and who knows if it would have been fixed.
We called another company that night to come out and do an emergency service. They came out ON TIME, went through the master sink instead of the laundry drain that Hagee did, and was able to clear the clog. All to the tune of about $ 400, not the $ 4000 that Hagee was going to charge us and the month of visits, days taken off work and unbelievable frustration.
If you look at their reviews for the last couple of months, there are NO POSITIVE ones! Had we not been trying to use our Home Warranty, we would have ditched them long before. That being said, we are going to contact the Home Warranty company and let them know that Hagee cannot provide the service they are supposed to, and that they should not continue to send their clients there.
DO NOT USE THEM!

This company was sent to my home via our home buyer protection plan. The plumber was in my home less than 5 minutes, told me our problems were due to old pipes and he could do nothing– then charged me $ 60 service fee. He then reported to the home buyer protection company that he snaked/​cleared my drain… Don’t trust them

Hagee Plumbing was recommended by our home warranty company and David and TJ were able to isolate the issue we’ve been having with slow drainage and toilets leaking when we flushed. Unfortunately the issue requires one of their camera techs, good news is they have a camera tech. Will update the review after i meet the camera tech.

We chose Hagee plumbing to come replace our water line from the meter to the house. Not only were they the cheapest, they were able to bore a line instead of digging up our yard. Sounds good so far right? Well not so much. Communication was terrible and Andrew consistently said things that just didn’t happen such as saying they couldn’t come out one day because Robert was the only one that could do a certain thing and then sending someone else a different day to do the thing that supposedly only Robert could do. They drilled a hole in my foundation in the wrong spot leaving pipes sticking out in the middle of my closet, Andrew first said they could fix it by putting in these 2 90 degree elbows but then changed his mind and said that wouldn’t work after all. We also had them install a hose bib. First they brought one out that was 6′ tall to stick up in the middle of our yard. When my husband said no way and then they discussed EXACLY how it was going to be (with a tape measure and it was to be 12″ above the ground), when we got home from work it was 2.5 feet above the ground. When I called Andrew he said that was the only way it could be and I explained that the other guy had told us it would be 12″ above the ground. His response? «He doesn’t know what he is talking about.» Seriously then why would you send people to my house that don’t know what they are doing? Then he told me that we were the «Highest Maintenance customers he had ever had» because we wanted them to fix the mistakes they had made. In the end, the mistakes were not fixed and they left a big hole in the ground by the water meter that we filled back in ourselves, the pipes sticking out of the closet were never fixed and neither was the hose bib. Hands down some of the WORST customer service I have ever experienced.

Robert came out and fixed our toilet the RIGHT way, unlike the last company that clowned it up a few years ago. He was quick, courteous, and just a nice guy, and the office people were great to work with. The price was good, too. I’d recommend them!

I called Hagee to help install a new shower, vanity and sink during our recent remodel. The initial call with them was pleasant and they estimated they could get the job done in a few days for around $ 700, a far better price than other plumbers we’d called. That should have been the first red flag.
On the day they first came to work on our bathroom, the plumber was an hour late and smelled of alcohol. He was only in our home for an hour before he torqued our new tub and broke it, leaving us without a shower for another week while they ordered a replacement. It took three more visits with hours of trips to the store to «get more parts», bringing our total bill to more than $ 2500. In the end, we hired another plumber (3 Mountain) to come fix their sloppy work. I found them to be remarkably unprofessional and would caution anyone considering Hagee to check out their plumbers licensing. I suspect they have a number of unqualified plumbers on their payroll based on the mistakes they made on our home, including using galvanized hardware which gives us rusty water every time we turn on our faucet.