FedEx Office Print & Ship Center

A review for FedEx delivery in general.
Trespassing at property.
Sends delivery notices to your email address for deliveries that have nothing to do with you.

It’s never a good sign when you have to direct the employee through the print settings on there own system. Print quality is subpar at best. They do have a good oversized printer and scanner.

just wanted to print up some sample cards for my cards against humanity expansion that I am making through kickstarter and the clerk at this store refused to print the card because the word «douche» was on it. it’s not in your job description to censor your customers. your job is to print what I pay you to print. you have lost a returning customer. if I could i would have given you a minus star.

To the older crabby lady working the Fed Ex shipping counter just now, yes my damn boxes are fine.
Why is it, when I go into this store, with my boxes, with labels already attached to them (Fed Ex labels that I have paid for, printed and attached) they act like «OH MY GOD WHAT ARE YOU DOING»?
I am making a choice to use Federal Express to ship some items to MY customers. I am just dropping them off at your store. RELAX.
I apologize for being a customer.

Well staffed at most times. I’ve never had any problems here. They have a bunch of open computers to use all the time and a lot of copy machines. I use this location to ship out packages a lot and the lone always seems to move quicker than other FedEx’s. They also gave a decent selection of packaging materials. Good location for sure.

This place took forever and the guy «helping» me had no sense of urgency what so ever. My label that was pre printed was not clear enough for them to use the scanner so I had to spend over 30 min to have the label resent to me by email then forward this email to the FedEx store so they could print out for the package. Why does this have to be so complicated???

While this location is mostly helpful, and the people are friendly in person, I have to ding them two stars for their awful phone service and etiquette. Maybe they gloss over this aspect in training at this location, but I’ve been slapped on hold for lengthy periods of time more than once… Not sure if they’re understaffed or just have that feeling of being overwhelmed, but it’s unique to this location and obviously due to management oversight. Oversight I’d also another word for not caring.
That aside, go inside in person and they’ll help you out just fine. I’ve shipped, copied and purchased supplies here without any major issues for over four years.
But if you have a question you need answered, better to call another location or the toll-​free number.

I’ve been to Fedex’s all over the country over the past 16 years. This particular location has terrific service. It offers all the services that you would expect at any of other stores with amazing service and interest in its customers.

I used to go here for convince of photo copying, printing and shipping when Im on the move but when it comes to customer service, knowledgeable staff and customer service this place is seriously lacking. They moved from a bigger space into a smaller one and I swear when it was in the bigger location it was run better.
The computers could use a sign when one is not working, somebody checking on the equipment more often and when someone that does come over actually know what their talking about. Its not nice to waste someones time jumping from computer to computer to figure out somethings not working.
As for the shipping, they have 2 areas where shipping supplies are instead of 1 which makes it confusing. Even the lady working the counter said customers were get confused and didnt know why the boss makes this place so much more difficult.
I usually prefer to ship Fed Ex over UPS but this is location is so poorly run it makes me want to switch.

I’d like to just start off by saying I was in a fantastic mood before heading here.
All I’d wanted to do was to take a physical photo, scan it onto the computer, attach it to a photo I’d saved on my USB, and then print it out on glossy photo paper. Not too hard a task to do at home– if only I had a scanner/​printer.
I’ll save you the long story and summarize by saying there was a blatant lack of customer service from a handful of the employees there.
— stood at the «full service» desk for much too long while employees walked around seemingly aimlessly.
— scanner I was using was not working and so I got the attention of an employee only to have him ignore me.
— asked for help again after finally figuring out the scanner and was given short, rude answers.
You get charged roughly $.50 per minute on the scanners which doesn’t seem like much, but when you have to pay $ 5 to get frustrated by a malfunctioning machine, it’s too much.
By the end of it, I was so pissed off.
I will say though that the one gentleman that did help me when I walked in was very kind and helpful.

Two weeks ago I went here because I was in the middle of moving and all of my stuff was packed. I needed to get some mailing labels and someone suggested that I go here because you can rent a PC.
When I walked in at 7 pm on a weeknight, the place was vacant except for 2 employees. I walked up to one for help, and he was really put out by me approaching him. He directed me towards the other employee. When I went over to him, he was really awkward, mumbling to the floor and not looking at me. I had to repeat what I said 3 or 4 times for him to finally understand that I wanted mailing labels and wanted to use a PC. I also had to keep asking him to repeat himself since he get mumbling and wouldn’t speak in a normal tone of voice.
I used Word and since I type 90 wpm, I had the label doc done quickly. I had no idea what printer I could use, so I had to go find the lone employee. He kept mumbling and not looking at me, so I had to tell him to speak up and speak clearly. I’m not deaf so this was really annoying! After 3 tries, he finally got the printer set up to print labels. I printed out one sheet as that’s all I needed. Since he printed a couple times on regular paper, I had to ask him to cancel those charges. He did so grudgingly and at one point seemed amused that I was getting really frustrated.
When I got my bank statement, I saw that I was charged $ 17 for the 1 minute I was on the PC plus a packet of labels. I absolutely won’t be returning to this place.

Not surprised to see their Unilocal rating!!!
My wife went in yesterday to simply ship a small package…25 minutes later when she came out and announced that I would have to return to finish it up as she had to get to work. I returned shortly only to spend another 15 minutes trying to pay for the shipping of her package.
The service that she and I received from CB and the subsequent non-​service from the manager Tim was the worst ever. Then per his instruction to call Fed Ex customer service was an absolute joke being passed around multiple departments and non-​service customer service agents and placed on hold several times for 25 minutes or more only to have no resolution!!!
Our previous experiences with Phil and Mike at the Bellevue Main St Fed Ex was spectacular! So our advice, even though Fex Ex customer service was horrible is to absolutely stay away from the Tukwila Fed Ex location with their well deserved poor rating… and use Bellevue… or go to UPS!!!

At first I had to wait a while at the desk for anyone to come talk to me. Im not sure how long but long enough to where I was starting to feel a little annoyed. Once I got some attention the people were kind and even gave me a coupon I could use that day! Which was really nice and they were very accommodating letting me view my posters in different papers. I dont go to a lot of FedEx/​kinko places but my overall experience was good

I’m here at least once a week — up to 3 – 4 times a week — to send off packages. The crew here seems to turn over fairly rapidly, so any recognition or friendliness I might expect from being there so often is totally void.
From the shipping side of things, they are constantly trying to upsell, cross sell or re-​box my gear that does not need reboxing. As a whole they completely lack any social or customer service skills and do the bare minimum to communicate with customers.
If there was another one almost as close to my office, I would certainly head there. It would be worth the drive.

I signed up to have my package delivered to this location because I was going to be out of town on the day of my delivery. I thought it was going to be an easy in and out errand… I was very wrong.
Upon entering I was actually impressed with the place. There were plenty of staff, the building was clean and the shelves were all stocked nicely. As I walked in and tried to find where I was to go I was a bit confused; but assumed the line under the shipping sign was the place to go, so that is where I went.
I was second in line and believed it wouldn’t be long before I would be leaving. Unfortunately, the person being helped had some issues and needed some extra help. So the gentleman in front of me as well as myself stood there and waited, and waited and waited some more.
We waited so long another employee came up and asked if he could help us, and when I told him I was picking up a package he said, «oh, they can help you in this line.» I just stared at him. I think I might have blinked a couple of times.
It took 8 minutes for the guy to get his sh*t together and leave so the guy in front me could go. All the while we had 3 employees around us doing nothing.
That’s SOOOO annoying!!!
I recognize you’re working different areas, but when someone is taking so long the line is cueing up to 8 people, why can’t you come over to help? That’s ridiculous!
It’s called teamwork people!

I went here for an extremely important project and found the process to be fairly easy. With the mix bag of documents I needed to have produced, trimmed and bound, the final product looked professional and what we needed.
There are some lessons learned on my part to help make the process quicker but I greatly appreciated the friendliness of the staff and their ability to whip this project into shape.
I have used this location for many years and while they seem to be a bit on the expensive side, there output is fairly consistent!

there must be something about the Mail industry that just sucks the life out of people. and though it may not be fair to express my theory on FedEx Shipping Center — but they just so happen to solidify my hypothesis. May it be here, UPS, USPS, and/​or any postal service/​office that you go to… there HAS to be some sort of requirement for the employees to have no life left in them to qualify for the job. perhaps its the reptition they deal with, answering the same questions day in and day out, being seemingly always understaffed, risking their lives with papercuts on a hourly basis, the irritated customers that have to wait in long lines, unproper packing labels and boxes…
really tho, has anyone else noticed this?
FedEx center in tukwila seems to be no different. you walk into a pretty decent sized facility and you meet two door greeters, one lady behind the package center and one lady behind the shipping center, and one guy in the far back running around stacking packages.
given there wasn’t much of a line for either of these workers to handle at the time — but even still when talking to someone to get a few answers — you get «–sigh– –deep breath– you gotta go over there and fill out those forms.» as if they had to summon up whatever breath they had left to answer the question. upon finishing my task, the line became a bit longer and there was no back up people to be seen but there was still two door greeters pointing customers in the direction they need to go to — now i understand that its nice employing someone old and giving them a simple job but there should also be a sense of priority — is a director of customer necessary when all the customer has to do is look up and see the HUGE signage stating what each station is? or is it more important to stand by what your company stands for — Federal EXPRESS. Express means speed and efficiency.
i will give FedEx the credit of packages being on time tho it’ll cost an arm and a leg. its a convienence i’m willing to pay for. but please do — liven up the work place — attitude of employees can in turn affect attitudes of customers and of course (at times) visa versa.

I’ve been wary of stepping foot inside another Kinkos after my experience at their Bellevue location. But circumstance had forced my hand as my printer was down and I needed a document printed on resume quality paper.
I was able to get in and out in fifteen minutes with my project in hand. The employee behind the counter offered to print my project for me, was polite and efficient.

I have used this place many times for work purposes and each and every time I have been underwhelmed. It’s not that they do bad work necessarily, but they do mediocre work (at best) and I always leave with a bad taste in my mouth.
I have probably given them about 10 different work orders, and on every single one I have requested to be called upon completion. I have only actually received a call on 2 occasions. It is so annoying that I have to call them every time, days after it has been completed. I wouldn’t go there at all if there was somewhere else remotely close.

5 stars for Randi; 1 star for everything else. Randi is amazingly helpful and friendly and she made an important, rush printing job I had go incredibly smoothly, with fantastic results. I’ve tried to have other things printed here since, and it turns out that everyone else here is an idiot. They have one employee (an older, red-​haired lady) who had to be shown how to use a thumb drive. That would be understandable (I mean, I don’t think my grandmother would know what to do with one) if not for the fact that she works at a freaking FedEx Kinko’s.
If you need something printed from here, ask for Randi. If she’s not in, take your project elsewhere. Because honestly, the rest of the people who work at this place are incredibly incompetent.