Banfield Pet Hospital

If you haven’t had enough rude behavior lately, come down to this place. You’ll get more than you can take. I promise.

I love this hospital especially Dr. Davies (I think that’s how you spell her name). Other vets at other Banfield locations had seen my 15 year old poodle mix and couldn’t figure out why he was so sick and kept running dumb tests and talked about irrelevant health concerned that had NOTHING to do with my dog being so ill and in pain. The vet at the Landing told me to put him down or just go home, but Dr. Davies in Tukwila was different. She was very compassionate and sympathetic, and even teared up when I was crying from frustration. When I spoke to her, I felt like my dog was in good hands because her confidence and knowledgeable recommendations. She urgently and in all seriousness told me to taking him to the ER. She bluntly told me they lacked equipment at the clinic and I had better chances there. When I asked other vets if he might have slightest chance to live, they were cold and said no, but she was different. She genuinely loves animals. At this time, I was financially unable to afford the ER cost since I already spent $ 800 at the vets running test and for medications (that only worsen the symptoms) but thankfully, she told me about the payment plans! After $ 3k later, ER doctor said he didn’t have pancreatitis like the vet at the Landing said, but it was kidney failure! Poor guy suffered for a week because that first vet didn’t tell me to go to the ER. My dog stayed at the hospital for three days but it was so worth it. He had a bad UTI and other GI issues, too. But at the end, nothing is more valuable than life of your best friend and I am so thankful to Dr. Davies and the ER that my little boy is alive and now well! She’s now my family vet. Besides her, I do occasional see Dr. Draneunus? Don’t remember her last name, but she’s great too. Saw her a few times because of my other dog. She’s very gentle and knowledgeable

These people are crooks and should not be in business. Ive been going to other banfield hospitals for years and never had a problem until I got to this location. They refused to provide me flea medication for my dog because I didn’t wanna schedule and pay for an unnecessary exam. When I asked why the other locations provided me the medication without any problems she replied «were corporate». These people are all about the bottom line and can care less about your pet. STAY AWAY

Surprised with how much banfield has stepped up with their service! I called in around 2pm asking if I could bring my dog in for them to look at his mouth (has been irritating him). And they fit us in around 4pm!!! I was expecting the same «let us run 500.00 worth of test on him» but instead was pleasantly surprised they suggested a simple wipe that only cost us $ 22! They also provided an overall check up that is covered in our wellness plan that I hadn’t gotten around to booking… the nurse and vet both seemed very knowledgable and didn’t push any procedures or meds that weren’t needed…

As an update to my previous review — I was going to give Banfield a chance to redeem themselves and make up for their wrong doings after Lisa reached out via the comments. After over a month and several attempt calls with no return, I am sticking to my original comments and will further avoid any type of relationship with Banfield once my current plan is up.

I love going to the Banfield in Tukwila, wonderful experience in your pet hospital we had the best care ever that we both have had.

All three of my pets go to Banefield. The wellness plans are great… it is NOT pet insurance it is scheduled payments so you don’t have a surprise $ 300 vet bill instead you pay monthly so it is easy to budget. Of course you can’t quit after you received the services and not pay. These low ratings because people don’t understand how payments work are frustrating.
The vets here are great and have helped us in several emergencies. The fact they do take emergencies is why the wait can sometimes be longer. They see the emergencies first to make a safer environment for everyone.
I recommend Banefield to anyone who takes their pets for regular visits.

I have 2 old border collies. When we moved to WA from CA, I needed to take them to doggy day care until we got settled, and they required a fecal test, that’s why we went to Banfield in Tukwila.
On the first visit, everyone was nice. I gave them the last 4 years’ vaccination records to copy and put in their files and I signed them both up on the wellness plan. The vet did blood tests, fecal tests and full physical exams of both dogs.
A week later, I decided to get their nails trimmed at the PetSmart groomers twenty feet from Banfield. The groomer needed verification that my dogs had had their rabies shots. For whatever reason, suddenly neither the groomer nor the vet techs nor vet office manager would accept the proof of vaccination that I received from VIPpetcare in CA, only because it looked more like a receipt than a certificate. Yet a week ago the vet and vet techs had handled my dogs for nearly an hour, do you think they would do that if for a minute they thought my dogs had not been vaccinated!
I am disgusted with both the Banfield and PetSmart staff who found the situation amusing as they all ganged up on me and laughed at me as I left the store.
Needless to say, I am never going back to that Banfield or that PetSmart eever again, even though I now live a couple of miles away and go by there every single day!

First off, I don’t hate them entirely because they did help my cat Mittens, but! Even when you make an appointment with them, it takes forever for the docs to see you. Second, they will pester you! Exam after exam after exam, they’re going to say «we RECOMMEND (key word) that mittens take this shot/​exam/​more exam» then afterwards, they say «we believe she might have this disease so we recommend you doing the exam» then when that’s done, they find more disease that my cat might have when she’s healthy. I got tired of it, got off the monthly payment and transferred to spring glen vet in Renton. Spring glen will not pester you and get to the point.

We love Banfield. We had one dog on the plan to help with shots, and our other dog got very sick and lethargic. Turns out that it was a pyometra, and Honey could have died if it wasnt for the staff — Nicole Brighton and others at this location. We brought Honey in, and they put her on a plan that helped with the costs of surgery, and we were able to make payments on the rest of the surgery after only coming up with $ 200 for that day. They saved my babies life! They were able to remove the infected uterus and stiched her up. They followed her care for a few weeks, after some issues with her sutures. We have 2 pitbulls that dont get along with other smaller animals, the staff is very good about accommodating that, and our dogs seem to behave better for them than any other doctor we have taken them to in the past years. Thank you Banfield for taking great care of my babies. We really appreciate it, and really appreciate the care and time that you spend with my furry 4 legged kids.

My two dogs have been on the Banfield Wellness Plan for years, and every time we move I look for their new doctor.
When we first moved to Seattle, we took them to the Seattle Banfield. And they were great. Really. I totally felt like they cared and when I picked up Bailey and Ella, the nurse actually reviewed their health sheet-​something no other Banfield has done. I appreciated this, because I’ll look over the sheet later and when something is marked only «okay,» I wish I had more details.
Being on the plan, your pets can only have drop off appointments. You bring them in between like, 7−10am and pick them up around 4−5pm. I really didn’t like making two trips back and forth. but there isn’t much to do around the Seattle Banfield, just a Kmart and Home Depot and a Starbucks. So selfishly, I transferred my pets to this location because I could spend the day in Tukwila and not having to drive back and forth.
I wish I hadn’t. I just didn’t get the level of caring from this Banfield as I got with the Seattle location. And, because of the Patriot Act, you won’t believe what they did. and have «a right» to do.
We always order their flea and heart medicine through Canada Vet. It’s cheaper, simple as that. Our recent order was wrong and the Heartgard wasn’t included, so my dogs missed a dosage.
I brought my dogs in because we were moving again, and needed the documents to fly. We explained why the dogs were not current on Heartgard and the vet strongly recommended we get a dosage there because it was important. While I understand and have my babies best interest at heart (no pun intended) with a move going on, and the price, we said no; just give us the right paperwork/​exam for their flight.
We ordered the Heartgard at home through Canada Vet. And a few hours later, it was canceled. Banfield actually canceled the order, and has the right to. Ridiculous, right? «Now you have to get the Heartgard from us,» they said on the phone. Well, no I don’t. I’ll just replace the order from Canada, and I did. Yep, the Patriot Act.
I’m also pissed off that I brought the dogs in for the six month check up (why not take care of everything at the same time?) and the girl who booked the appointment didn’t bother to tell me they were technically too early to have the exam. It had not been enough time since their last appointment (by a few days) so the exam would not be covered by insurance. I’m told this standing in the lobby, not over the phone when I make the appointment. So disorganized. Or maybe it was intentional so we spent more money, who knows.
I love my dogs and want the best for them. This Banfield, and most other Banfields, are not the best.

Like others, I was at first years ago very impressed with Banfield. I feel now they are too busy to even really look at each animal as they deserve. I am now on a death watch with my 14 yr old cat. I feel this could’ve been prevented if they had bothered to actually LOOK at him. Each of the ailments now accosting my cat was brought to their attention by me, NOT the other way around when it might have made a difference. Just 3 months ago he was in the peak of health for an older cat. Now?!? Just what do they do on those semi-​annual exams, file their nails? I questioned the «OK» musculoskeletal rating once as he has arthritis that makes him look like a bowlegged cowboy, and the response was «well we don’t see them walk here much” – wow, even when the client requests it? Shame on me for being lazy and believing they knew what they were doing and SHAME on them for allowing their quality to drop to the level it has.
It is a McVet’s and they are ALL about the number of tests theycan ring up.
You’e gotten all the money out of me you’re going to and the one who’s really paying for it is the sweetest most loving animal I’ve ever had the privilege to have loved.

We got a puppy in January and took him to Banfield for his first check up. We ended up getting the puppy plan which covered all of his shots, his neuter surgery, plus all office visits. It’s about $ 30/​month and so far with the plan we’ve saved over $ 1200!
Everyone at Banfield is super friendly. Never have I felt pressured to purchase something that I didn’t feel comfortable with. I like how the next day they call you to check in on your dog.

I have 4 cats and 2 dogs and they all go to Banfield in Tukwila when anything is wrong. I can’t afford to have all of my pets on the plan but dogs tend to get into more trouble it seems than cats so both dogs are on plan.
The vets are all friendly and spend the time to explain things to me. The nursing staff really gives the impression that they care about my pets. The front desk staff is knowledgeable about the services and very friendly.
Going to the vet can be a very stressful and traumatic time, but I always feel well taken care of when I go with my pets.

If you love your pets, get a Banfield membership.
We’re from California, but needed to go to this Banfield location so that our doggie could get a ‘safe to fly’ note for our trip back home. We made our appointment ahead of time with no problem. Upon arrival we were greeted by a friendly nurse, and shown immediately to one of the clean observation rooms. Shortly after arrival, another dog came into the clinic with an emergency. The nurse asked if it was alright if we postponed our appointment for a few minutes so that they had space to see the injured doggie (who’d been in a car accident). Injured doggies definitely get priority, so we went back to the waiting room.
Shortly thereafter, one of the veterinarians came out to meet us and asked if it would be okay if they took our puppy to the back area and did the exam there. We wouldn’t be able to join her, but it would make the process quicker for us. We really appreciated the gesture, and slight bend of protocol to be able to treat both the regularly scheduled clients and those with an unfortunate emergency in a timely manner.
Great work Banfield!

I have been bringing both my Dog and Cat to the Tukwila Banfield for almost 8 years now. I haven’t had any complaints until recently, and the last straw finally broke the camels back.
when I first started coming here, the vets were all knowledgeable and experienced. They could answer my various questions without problems and made excellent recommendations without ever trying to pressure me into treatments that I felt may be unnecessary. All that has changed over the last year. The Vets all act and look like they are fresh out of school and get a deer in the headlights look on their face if I question anything they tell me. Here is what happened the last time I will ever bring one of my pets here.
My wife’s cat was ill, she had stopped drinking her water and was behaving excessively sluggishly. We brought her in for an exam, the vet said she was just a little dehydrated. He injected her with some liquids to help combat the dehydration and recommended that we give the cat tuna water to encourage her to drink (mash some canned tuna up into a small bowl of water). This seemed to help initially, but then she quit drinking the tuna water and quit eating.
We took her in again, this time they examined her again, Dehydration… of course but, they did an X-​ray and some blood work. Bloodwork was inconclusive so they had to run it twice (ka-​ching). As they are reviewing the X-​ray, I see a huge black spot in the middle of the cats intestines. She talks about the kidneys, liver, stomach, lungs… and then starts to wrap up… like everything is all good. So I ask about the huge black spot… she starts telling me about the kidneys and lungs again. So I ask about the spot… then she looks at the X-​ray and tells me she doesn’t know… they will have to send it out for further review (ka-​ching). Then she tells me if the review for the xray is inconclusive, they will have to do a barium treatment (ka-​ching) if that is inconclusive they will need to to a sonogram (ka-​ching) and if they still can’t figure it out, they will need to do an MRI (ka-​ching) and possibly a CAT scan (ka-​ching). It seemed to me that the more treatments she mentioned, the bigger the dollar signs in her eyes were, and the louder the voice in my head was screaming «sucker!!».
After we left, I called my mother, who has 5 dogs and a dozen vets on speed dial. I asked her if one of her vets would give me a call and discuss the case with me. One of her vets called me the next morning and confirmed what I suspected, that it sounded like they were trying to sell me a bill of goods. She would never recommend a barium treatment on a 20 year old cat, no would she recommend a CAT or MRI unless it was absolutely the only way to figure it out. She recommended that we take the cat to Elliott Bay Animal Hospital, and boy am I glad we did. They were able to diagnose the cat in one visit and one followup and the total costs for both visits was only slightly more than the cost for a single visit to Banfield (and, they redid the xrays and bloodtests because they didn’t think that Banfield tested for the right problem). And that includes the supposed discount that I should be getting for my services at Banfield since both my animals are part of their wellness program.
Needless to say, I will no longer be a member of Banfield and their wellness program and both my current pets and any future pets, will be going to Elliott Bay.

I wanted to share my recent experience at a Banfield Pet Hospital with other pet owners who love their pets and want to get them the best care possible.
I have 3 dogs. Two have been on a Wellness Plan for over 6 years. We changed locations (North Seattle to Tukwila) for convenience. If I didn’t feel I was being ripped off before from the McVet /​Banfield experience, I clearly do so now. I have always felt that the McVet experience was impersonal, but felt that my pets were at least getting regular vet care at a decent cost. I wish my dogs got a more holistic vet experience and that the McVet would consider alternative, more natural treatment options. It has only been in the last year, with newer vets, that I do not get shamed for giving my dogs pumpkin or Benedryl. I feel I am ALWAYS shamed when I refuse treatment that I deem unnecessary. Studies have shown that adult dogs really only need regular rabies vaccinations. The Lyme, Corona, Lepto– are not really necessary. Humans do not get vaccinated every year, why should dogs? I do not believe dogs OR humans need to be pumped full of antibiotics. Banfield vets seem to LOVE to put my dogs on at least two weeks of antibiotics EVERY time, even for minor issues. If I refuse any of the numerous, often expensive, treatments they recommend, I get shamed by the vet, the techs, and the front desk staff.
Tonight was the LAST straw with my McVet experience! The front desk clerk reviewed my dog’s comp exam LOUDLY in a full waiting room! When I asked the clerk if it were possible to go somewhere more private, she said no, but that we could walk around the corner. We do so, where she continued to share my pet’s exam results LOUDLY. So much so, I had to ask her to lower her voice. She was completely unresponsive to my request, as the full waiting room could still hear everything she was saying. I felt my privacy was COMPLETELY violated! I would never want my doctor to go over my medical exam results in a full waiting room. I DO NOT want it done to my dog. The clerk’s response was rude and added to the impersonal feel of my dog’s visit. In addition, I saw a vet for less than a minute, and that was only because I questioned notes from the exam. She was unable to give me a satisfactory response. My dog has a heart murmur. The vet at the North Seattle location always kept track of it. The vets at the Tukwila location reported never hearing it. I question whether they even examine my dog! In a later review of the paperwork I was given, it was noted that my dog’s eyes had an abnormality. I am seething as I realize that something as serious as my dog’s eyesight had not been addressed with me, in private, by a REAL veterinarian, rather than a front desk clerk in the middle of a full waiting room.
I have given Banfield many allowances over the years, but I am through. I no longer believe the care my dogs receive at Banfield is adequate, nor do I feel that the staff cares about anything but seeing how much extra money they can make off each client that walks in the door. I will be canceling my Wellness Plan for all of my dogs and finding a vet that actually wants to know my dogs, offers private consultations with a professional, and does not shame me for doing what I feel is best for my dogs.

Never informed me my puppy plan expired/​auto renewed — charged me the entire contract and refused the service because it was now in the creditors hands.
Corporate BULLSHIT.

I love the idea of Banfield Pet Hospitals and have frequented them since I got my puppy in Colorado at 8wks of age. I love the Wellness Plans and can’t see the point in visiting a vet without one for routine check-​ups and visits and especially for puppy vaccinations. One $ 40 office visit fee + all the vaccination fees, etc., when my pup was 8wks old sent me right off to find Banfield, where you can pay anywhere between $ 15-​$ 35 a month and have free office visits for any reason, discounts on meds, and several tests and vacs included (including the neuter the first year).
That being said, I have visited many Banfield locations. Tukwila is closest to us and therefore is our regular vet. The doctors are always always nice and knowledgeable. The front desk staff is usually very friendly. The nurses have been hit or miss in terms of both knowledge and friendliness. My issues primarily relate to how long of a wait it is whenever I come in. I appreciate the policy of seeing sick and injured pets first, but even when the waiting room is empty, I have waited much longer than I am comfortable with in the past two years. They are always apologetic, but it’s not enough considering how many times I’ve waited. The average vet visit (which requires maybe 10 minutes of exam /​talk time) lasts an 1 hour and 15 minutes here for us.
So, I enjoy the staff for the most part, the plan and convenient pet supply shopping proximity in Petsmart, and the advice of the vets, but not the wait. It’s significant enough to knock 2 stars off, especially when comparing it to my previous Banfield locations.