PetSmart

Hello, i am a reg at this petsmartfor everything and i made d mistake of taking my dog to another grooming place one time because my dog was due for her annual shots, however I was very busy therefore I was unable to take her that week, and she needed grooming, so I had no choice but to take her to another groom shop which I’m not going to mention any names. This was the worst mistake I ever made, but I’m glad I made this mistake which made me realize that Petsmart is the best grooming joint. Im sure they all know Gina there and they may read this, so hi guys. Lol. Anyway, I want everybody to know that this is the best grooming place because every time I bring my german shepherd, Gina back, she is super super clean and I’m in for days after. I noticed it because I see the colors different, she sheds less, her ears are clean, her nails are trimmed evenly and correctly, and they dont make my dogs nails bleed (hate that). Plus, she smells great for days now. The workers there are all awesome and actually put time to care for the pets there, and they are all trained well to take good care of the dogs for any owners that worry about the dogs being with a groomer as I’ve heard some stories that groomers push and pinch dogs when they don’t behave. I am certain they don’t do that here and that is the most important thing. Also people keep in mind that when you take your dog to another shop, while they are waiting to be groomed other places toss them in a super small cage with attached cages and on uneven concrete floors, and you never know if the next cage dog has any diseases are viruses should they make contact w your dog. This is something very imperative for me. I wanted to write a review to makw sure managers n ppl know how great groomers are as i KNOW THEIR JOBS R NOT FOR EVERYONE. You need to have true passion for dogs and genuine care to do it. Last time Gina was done by ashley and im superrrr happy n satisfied w her work, but there was another groomer that did gina the previous time and i cannot recall her name, but she was excellent too. I feel sooo comfortable leaving my dog there as i know shw will be TREATED WELL AND LOVED UNTIL IM BACK. THANKS GUYS.

I scheduled an appointment with grooming today for my dog who is a multipoo. And I met Rachel today. I told her I know my dog is a little matted and understand if she needs to be shaved down.
Rachel called me back sooner then I thought my dog was gonna be ready.
But when i saw my dog she look amazing. Rachel did such a good job on her. I will definitely be bringing back my multipoo to Rachel in future.

I’ve been taking my dogs here for nine years. they do awesome my dog is well taking care of by Justin he’s the best thanks

Last night my boyfriend and I went to buy 5 guppies for our aquarium. We found the ones we liked and asked the guy for them– he was not happy we decided on specific fish in the tank. He was aggressive with taking them out, holding them in the net for extended periods of time out of water. There was a fish left over in the net and he just grabbed it without care and threw it into water. We just stood there like this-​. Then the cashier just put the fish bag into a plastic bag, shaking them more. The fish were traumatized. Today, not even 24 hours later 2 fish died.
We did all the steps to have a stable environment for two weeks and acclimating them to the new water. The service was scary last night and were hesitant to continue coming here for fish, really need to watch out who you get. Today we went for tetras and the service was good, that’s why I gave 2 stars
Update: 2 more fish died: one tetra got neon tetra disease and a guppy randomly done for. I know we have safe water conditions so wonder what it is.
Update: one guppy got ICH, a disease they had to be exposed to. Since he was the only one that developed it, it had to come from when he was in the store

The best thing about this store is the customer service. Every employee, is very knowledgeable as to where everything is, and they love all of the pets that come in with their owners. The place is spotless. Cleaner than most grocery stores, and nice wide isles, where you can hold your dog sitting, while another dog goes by. A great place.

Staff maybe great and friendly but, I had my dog for four years and it would behave strange scared after each visit to they’re grooming salon. We don’t go there anymore. I don’t recommend! Stay away!
Fined another place for your pets grooming needs.

This is one of the better Petsmarts that I’ve been to in the general San Gabriel Valley area. It’s about the same size as your average Petsmart, so about half of the store is dedicated to dogs, a third to cats, and the rest to everything else. I only own animals in «the rest» category, so that’s what I’ll talk about.
Animals: Standard stock of animals — I think Petsmart is more standardized than Petco in this regard of being able to count on the same types of birds, rodents (small animals), fishes, and reptiles being generally available year-​round. I won’t speak for the bird trade, but I’ve owned fishes for 9 years, reptiles for 4, and recently inherited two guinea pigs. People who aren’t beginners, myself included, generally don’t buy from Petsmart as a corporation (not this store in particular). A lot of their animals come from breeders who basically replicate the puppy mill model, but for other animals, and they don’t adjust the husbandry within groups of animals. For example, chameleons should NEVER be kept in glass tanks except for Pygmys (which they don’t sell) because they’ll hyperventilate and get really stressed with low ventilation, but they’re in full glass at every Petsmart. Same goes for a lot of rodents — you don’t see them selling glass tanks marketed for rodents, so why do they keep them in glass tanks in the store? The fish are probably your safest bet — I believe shipments come in on Thursday or Friday, so I would suggest going around then to minimize time spent in store. They also have 14-​day guarantees on their animals, although if you bought an animal there, and it died, do you really want a replacement from the same tank? TLDR: if you’re new, Petsmart will probably be more helpful than a mom-​and-​pop store that caters to people who know what they’re doing already, plus they have a lot more «beginner-​level» stock. Wouldn’t buy here if you know what you’re doing though.
Supplies: Good selection, they generally have Perks discounts on different stuff throughout the year, although major sales tend to really favor dogs and cats. You could definitely find a lot of the stuff cheaper on Amazon (especially things like cage décor — wood, underwater castles for your fish, guinea pig hides, etc.), but basics like food aren’t that much more expensive. This Petsmart also has the sweetest clearance section I’ve seen at any Petsmart! I’ve picked up 30 gallon tanks, light hoods, etc. for 50% or more off.
Service: This Petsmart is actually one of the better ones in terms of their staff actually knowing some stuff about the animals they sell. Not every Petsmart will tell you to cycle a fish tank without fish for the first month to build up microbial communities for example, but I’ve heard some of the associates here walk people through that instead of just letting them bring home a fish and a new tank on the same day. Reptiles are a niche hobby, so it’s harder to find people who know what they’re talking about, but animals like Bearded Dragons are so common these days that almost anyone who’s kept any reptile has researched them enough to know what they’re talking about. Probably the only ones I would be more wary about asking advice for are the snakes and the chameleons.
TLDR: One of the better Petsmart and chain pet stores in the area — would recommend for beginners looking into fish, rodents, or reptiles, not experienced keepers.

Don’t go to petsmart for grooming (or anything)!! I would usually recommend going to petsmart for anything you need for your dog like food and toys but after what happened to my dog today, I HIGHLY suggest that you DO NOT bring your dog here! we made an appointment on Thursday for my puppy to get a haircut today (Saturday) at 12:00pm. They were very friendly and happy we were coming to them again because we’ve had her groomed there twice before and everything had gone perfectly. Then today when we brought her in at 11:45, they said that it would be 3 – 4 hours before we could pick her up. This was a mistake on our part deciding to leave her for that long. Then at 3 pm, they called us telling us that they had bathed her and started to cut her hair, but that they couldn’t finish because and I quote, «she just is not having it today. She just can’t deal with it.» As the lady repeated numerous times. They said she was barking and biting so we asked if they could put the muzzle on her and they said no because she’s a chihuahua mix??? They didn’t even have the courtesy to know that she’s a TERRIER POODLE mix!!! So we go to pick her up and they were going to make us pay for her bath?! Absolutely not! She was only HALF shaved. We talked to the manager and he was very friendly and didn’t make us pay but it was so ridiculous to have us make an appointment then say come back in 3 – 4 hours, keep her locked up around other stressed dogs, and THEN 3 hours later, begin to groom her and NOT expect her to be agitated and stressed? Absolutely unacceptable. We are never going to petsmart for anything again.

Do not shop at this petsmart they will accuse you of shoplifting and not apologize when they are wrong. I use to regularly go here but never again. I will tell my friends to never go here and post this review in all my social media pet groups. All they had to do was sincerely apologize but instead they became defensive. I’ve worked customer service positions and understand they were doing their jobs, but how they responded after their mistake was not professional.

I’m so happy that I bring my puppy to Petsmart. I’ve gone to a few pet stores and groomers and none compare to Petsmarts grooming thanks to Raechel. Raechel knows exactly how to groom my Maltese. I’ve been taking my puppy to her for a few times and I’ve always left satisfied and she trims my puppy hair just the way I like it. Thanks a bunch from Bentley and I!!!

I like this store because I never wait in line here and the employees are always friendly. They have a huge inventory and it’s always fully stocked which is nice.

This update review is for the obedience training and we love it. Kevin has trained our dog since Puppy training to now currently in advanced training. Our dog loves Kevin and learning all these skills really works wonders, people always comment that our dog Riley is so well behaved. I highly recommend Kevin, he is great!

I had a great experience at this store. Not a lot of employees around but the two I ran into were very nice and very helpful. I believe the person who helped me with getting stuff for my cat was named Steve. He was very nice and definitely cared about the animals. Thank you petsmart!

I really love the friendly staff that work here. They really know their product well and makes me feel confident on what I am purchasing for my baby. ALSO the grooming is wonderful! The groomers are sweet with the dogs, I feel comfortable living him there.

HORRIBLE service — not recommended!!!
After asking one of the guys who work there to show us one of their rats, my wife and I were thoroughly ignored. At first I thought he didn’t hear me, so I asked again twice, and the guy almost walked into me – I had to move away — and just went away, without even making eye contact! He would have to actually be both hearing and seeing impaired to miss me unintentionally.
Next thing, a female member of the staff approached us and instead of happily showing us the animal, she seemed angry because she assumed we want to feed the rat to a snake! No joke, she actually said that and made us promise it’s not the case.
To make it all worse, when asked what the name of the rude guy was, she refused to provide an answer.
I’ve honestly never been treated worse in a shop in the US.
The puppies in the day care section were cute.

Good grooming shop for dogs. Consistent service regardless of the technician.
Huge selection of food, toys and supplies for dogs and fish.
Good selection of aquariums.
Average selection of fish.

I’ve always liked petSmart better than the other pet stores. This one is close to my house and the staff is super friendly and helpful !

The Good: Great staff
The Bad: Wish it was even closer to my place
I absolutely love this place. We have 2 dogs, a bunny, and lots of fish, and go here to get supplies for all of them. Everybody here is so nice and welcoming. It’s also nice to see that the employees are pretty knowledgeable in different animals and the products they carry where they can answer all of the many questions I often ask when needing help. On a side note, I wish they would contract the same mobile-​vet that the do-​it center has over every so often. I was able to get one of the dog’s vaccines (rabies vaccine) done there for only $ 15 which was nice compared to the $ 60-​$ 100 that I would normally pay for a simple vet visit for shots at a clinic.

We have stopped in this store before when looking for toys for our friends’ two dogs, and the staff always were very welcoming.
Yesterday we decided to get a shelter cat and so headed over for toys, supplies, food, litter box, and scoopers.
The cat section is pretty good for supplies. I like the varieties of litter and foods and treats to be chosen. It seemed we needed to re educate ourselves about the new trends in healthy foods, etc.
We filled a basket and the prices weren’t bad, with sale items pretty much all over.
The staff open registers when someone appears to cash out. Friendly and helpful with our questions.
Guess we will be back… Kitty family now!

**puppy class review**
It’s a standard Petsmart with a «Pet Training» sectioned off corner where dogs (of all levels) come to train and their brains *~bloom~*
After adopting Luna, they strongly encouraged us to take my pup to some sort of class or training. The employees and the trainers are very very passionate about animals (admittedly, more so than I). Luna’s trainer, in particular, loves a challenge and will painstakingly go out of her way to teach obedience to a wild dog that has bit someone severely and is scheduled to be put down.
She sincerely cares and stresses about these kinds of scenarios.
It’s not only a class for my dog, but also a class for the owner. She’ll emphasize that if the trainer doesn’t put in effort and action, then don’t expect change.
And ughhh. we have «homework,» yes homework.
If I don’t do homework, I get grilled by the trainer the next week, haha! It’s that serious.
You will also have to purchase these liver treats that «are like crack» to dogs (according to the trainer). But hey, they work!
Marked down 1 star because the time frames for these classes aren’t too accurate. Sometimes side talk and stories carry on over to valuable class time, and makes the dogs (actually, more myself) restless.
Not a bad place to start if you want to teach your pet a little obedience and social skills! Luna’s best friend is a great dane named Scarlet…
I think 10 sessions were a little over $ 100.
Homework time for me and Luna! :O)