XFINITY

I wish I could give them 0 stars. So to start, when I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up.
Fast forward to less than two months ago: I moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge with them based on the fact that it is unreasonable to require someone to live in a certain area to fulfill a contract. After several phone calls and being bounced around to different departments, it had not been resolved.
In the meantime, two weeks after I moved (one of those weeks was Christmas), they had already sent me to an informal collections for the equipment, tacked on an «un-​returned equipment fee» and I was receiving several phone calls a day telling us to return the equipment. So then I went to the store, because I also needed to return equipment. They gladly took the equipment, but then I was told that they don’t have access to your billing account and they gave me the number for Comcast (great business practice btw Comcast– why even bother having stores?). I called Comcast in the Comcast store and was told to wait a week to call them back to confirm it had been resolved. A week later, I spoke with someone who told me that it was all taken care of and I was not responsible for the fee.
What a surprise– A week later, I received another call from them again, attempting to collect the fee and they acted like it had not be resolved. I was able to «resolve» it on that call by speaking with an agent and this time, I insisted that I receive a confirmation number, ensuring me that termination fee had been removed from my account. When I checked my mail today, I had received a bill from Comcast for the fee as well as a Collections Notice from Credit Collection Services.
Keep in mind that I returned their equipment when I went to the store two weeks after I moved. Also, I moved on Dec. 17^th. It is now Feb. 1^st, which means that while it took them forever to get my account set up right in the first place, they somehow managed to send me to informal collections for the equipment within 2 weeks and then to actual collections over a fee they should have never tried to collect, within 45 days. Who sends someone to collections within 45 days, let alone someone whom you have had multiple calls with and ensured them they wouldn’t pay a fee??? Maybe I should send them to collections for the hours and hours of my time they wasted when they first set my account up wrong and then billed me incorrectly when I closed it. Needless to say, the FCC, BBB and AZ Attorney General’s Office have all been notified. If you have any choice at all, DO NOT USE COMCAST…
And maybe Google will see this and install fiber optic cables in AZ??? Please Google… save us!!!

How is it that Comcast /​Xfinity only has 4 — well now 5 with mine — reviews? That in itself is frightening. Please note that they have a ONE STAR overall rating. I would like to give them a big fat ZERO, it that was possible. They «serviced» my service and somehow took my home wifi from a private wifi to an xfinity hot-​spot and things have never been the same. I’m constantly dropped, I have to rearrange my settings constantly to pick up the hot spot IN MY HOME FOR WHICH I PAY FOR A COMXAST/​XFINITY INTERNET. I’m obviously frustrated and looking elsewhere NOW. Ready to scream!!!

Came out to install service, said they had to run a line and would be back tmrw, never came. Calls, no response, «someone will call you in 30 minutes– a supervisor» don’t believe that for a second. ARE THERE ANY OTHER OPTIONS FOR THIS AREA?! Please someone tell me

Apple TV and an indoor antenna from Best Buy does the trick. Dump Comcast as quick as u can… Indoor antenna gets local channels but don’t buy a cheap one and Apple TV is great! I am so sick of paying the high price and getting nothing but slow service and too many Spanish channels. I’m done with them.

We were planning to switch to Comcast, they came out to set up our service but said that the had to run cable to the house and that would not be until 3 weeks later. However, they ported our phone from our service so we are without home. This is an impossible situation and the company is unable to restore our service. The one star is probably more then they deserve.

I wonder if I can somehow go to 0 stars. You do not want to use Comcast as your ISP. If there was any other alternative for me, I’d change in 5 seconds. All support is off-​shore. All appointment windows require your presence, unless you absolutely brow-​beat the customer service people and then the lag is 2 weeks. 99% of the wire is outside my house. If there’s a signal strength issue, why can’t Comcast test the outside wiring without me?
Comcast says they have the customer service guarantee. I guess that means «we answer the phone!» because there’s no customer service emphasis at this company. After learning that my service would continue intermittent for 2 more weeks before service call, I requested a credit covering the period from my initial report until the service appointment. Nope. Call back after that appointment and we’ll do it. I get to waste more minutes calling or chatting AGAIN?! Is the service going to magically fix itself before the service?
I’m madly looking for alternatives right now! TV service is quite good which makes their inability to handle Internet even more frustrating. Anyway STAY AWAY IF AT ALL POSSIBLE!

comcast has billed me for 4 months for tv, internet, phone service from comcast… i have no equiptment and therefore no service from comcast… have written/​called to tell them of their egregious errors, but to no avail… still being billed… and they are now harrassing me for back payment… idiots !!! anand yogendra, 6655 n canyon crest drive, 10 161, tucson arizona 85 750…520 303 3319