Windshield Guru

DO NOT USE THIS COMPANY.
I ordered a windshield replacement. Let me point out that at the time, on the Auto Glass Guru’s website, they claimed to be BBB accredited. They are NOT, and have conveniently removed that claim from their website. If I could do this all over again, I would have paid the extra money and went somewhere else. This experience has been a nightmare.
So, this «business» (and I use that term loosely) works online, kind of like a hotwire for glass repair. You pay them and they forward you to a local repair shop to do the work… they say they are going to come out to your home or wherever to complete the service but our shop wouldn’t do that.
First, there was a problem with the actual glass ordered. They didn’t order the right molding so we had to leave and come back after arriving for the initial appointment. Then, our wonderful technician somehow moved our windshield wipers out of alignment so when we used them after the windshield was replaced, they started scraping the molding. They said this was OUR fault and that the motors must be wearing down, even though they were fine before we took them in. That was just the beginning.
So fast forward a bit and the windshield starts leaking. Good thing we have a lifetime warranty on the installation against leaks, right? After being given the runaround via their customer service number, the tech decided to tell us that their work wasn’t guaranteed because there was rust on the frame. Oh, and that he couldn’t even find a leak. So to appease me, he put some caulk on the top of the windshield interior to fix the ‘non-​existent’ (in his opinion) leak. The best part is they claim they told us about this supposed rust, even though I have saved all of the receipts and invoices and there is absolutely no mention of rust anywhere.
So basically now the Auto Glass Guru is refusing to honor their warranty and I am stuck with a vehicle that leaks when it rains. All of that lovely water also shorted out my interior overhead light. This company needs to be shut down. They are a joke and their cs reps don’t care about helping you or honoring their warranty, they just want to get your money and get you off the phone as soon as possible.

Never get involved with this company on either side! These people are users. Our shop used to be an independent contractor for Glass Guru. The Glass Guru called our shop for a replacement on one of their customers cars. We contacted the customer to schedule an appointment for the next day. Right before we were about to do the replacement Auto Glass Guru contacted us to cancel the replacement because they realized they didn’t charge enough for the job. The customer then contacted us because he still needed the work done. After completing the job we received a call from the Auto Glass Guru insinuating that we stole the replacement from them and that they would not be sending us work any more. Furthermore, they the General Manager Bud is refusing to pay us on previous jobs for «The money they lost on the job that we stole». Do no use this company! Keep it local!

Love the name and that’s where it stops! A poorly run-​company that uses sub-​contractors for everything! I spoke to two customer service reps calling from two different area codes in the space of two days. Both were pleasant, asked extensive questions about make, model, window damaged, etc. Took a half-​day off work to meet with service guy, he showed up with the wrong materials and informed me that I would have to go to the dealer (Safelite replaced a window for me and they showed up with everything they needed for the job and only charged a tiny bit more, use Safelite!!)! When I called customer service to voice my dissatisfaction and get a refund as I was charged in advance of getting the work done, she got angry with me!!! And, she was unable to provide me with proof of my refund, so now I have to place a formal complaint with the credit card company, oy, what a headache! Stay away from the Windshield Guru, they are not a spiritually evolved, responsible company as their name implies!!! They don’t even rate one-​star: (

I found Windshield Guru (also known as Autoglass Guru during a google search. Called them & the phone rang a long time before anybody picked up. When they did it was a woman who didnt know the first thing about auto glass, & was just reading from a script. (I know this because I asked her) Because of their competitive price, I elected to go with them & made an appt. She said it would take them 4 days to order the glass in & have it available. When the day came for them to arrive here to replace the glass, nobody called or showed up. When I called the 800 number to inquire as to what was going on, it rang forever with no answer & no company voice mail or way to leave a message! Finally, about 2 hours later, a man called me from a Phoenix Arizona phone number, & said they wouldn’t be able to do the job. Not today, not ever. He said they can not find the correct replacement windshield! When I informed him that his company double checked on its availability before I set the appointment, he had no comment. When I informed him that i had quotes from 3 other glass companies, who somehow were able to locate this windshield, he still had no comment. I think they just didn’t feel like driving out here, or there wasnt enough profit in the job or something. He seemed VERY evasive on the phone when asked why, and was in an apparent hurry to get off the phone. This ticked me off, as I had already waited 4 days for this appt., only to be cancelled on. This company’s customer service is just awful and its employees seem not to know a thing about their business, or even how to run a business in general. I would avoid this company at all costs!