U-Pack Moving

I moved cross country using U-​Pack and had a great experience from start to finish. On the delivery end (Tucson), I was able to get ahold of someone almost immediately when I called and everyone was SO friendly and accommodating. The guy who dropped off the pod took extra precaution to not disturb any of the plants around the driveway (which was quite a feat). They also held my pod for a few days because it arrived early.
Some of my stuff definitely got moved around/​smushed a bit during transit, but I only had one item (TOTAL) that was damaged at all. Pretty good for 2,500 miles of transit.
I also found the pricing to be very accurate (they charged me exactly what they estimated) and the pods are very easy to load and unload.
If I move again, I will definitely use U-​pack. A+++!

I moved from WA to AZ recently and my experience with UPack is very satisfying. I was hesitant to use this company because of the negative reviews on the
. I don’t have any furnitures so when I called the full service moving company they advised me to just use UPS/​FedEx because their price line starts from $ 5000-​$ 6000. One of my friend’s fiancé recently shipped most of his stuff like that from North C. And spent around $ 700. So I researched and found UPack and spent $ 1075.
The reservation was easy. I called the customer service and they were so nice and helpful. One cube arrived on time and the driver was super nice and helpful enough to give me the guide lines to load my boxes property. He advised for me to watch UPak’s how to load you tube video.
I loaded my boxes as tight as I can so they do not move around during the transition. Very important!
The cube arrived one week earlier than I scheduled and they didn’t charge extra fee because it was during the Christmas holidays. I called to schedule time of delivery and the cube got delivered on time. The driver was Again very kind and helpful. When I opened the cube — holding my breath– the boxes were there all neatly as I packed. I scheduled the cube to be picked up and it seems there is a little delay on that but I don’t have to be present during the pick up so it works for me. My advise is that pack your stuff carefully and as tightly as possible. I am planning to use UPack again in the future. Thank you.

This was the destination part of our moving experience with ABF/​Upack. I would encourage you to take your business elsewhere. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!
I was instructed by ABF employees to simply call and give them the destination address for the trailer. Never did anyone I spoke with express any concern about this which lead me to believe they had handled cases like this before without any problems. So, I called not once but three separate times to give the actual destination address, including immediately after the trailer was picked up from our previous location as well as the very morning it was supposed to be delivered in Arizona but even that exceptional effort wasn’t enough to keep ABF from DELIVERING TO THE WRONG ADDRESS. I spoke with Giovanni, an impatient and rude ABF employee, who read the address I gave him back to me 3 separate times. Why this wasn’t communicated to the driver is beyond my comprehension. I was assured the address was «locked in» the computer but the ABF employees’ tone made it very clear they preferred to get off the phone ASAP instead of doing their job and handling my account appropriately and professionally; two words that definitely are not in this company’s vocabulary. At this point they had already charged my card. So, they were paid before the job was completed and they didn’t care how their customers were treated after that. ABSOLUTELY DESPICABLE CUSTOMER SERVICE!
Luckily I spotted the truck passing me in the opposite direction on my way to meet them. I turned around and flagged the driver down and explained how ABF had dropped the ball. He was decent about it and my experience with him was the nicest interaction I had with the Arizona end of this ABF nightmare. In the middle of this stressful fiasco I called ABF and talked to someone named Ubi or Uri (?) who thought the best customer service action for him to take was to inform me, after the fact mind you, that I should call the 800 number instead next time (all this while I’m in the middle of doing his job for him). Unbelievable! HORRIBLE FOLLOW THROUGH and ZERO COMMUNICATION.
One major challenge of dealing with this company is how the scheduling for everything from the drop off to the pick up is completely up in the air. Apparently they are perpetually swamped and over extend themselves to the point of always being overbooked and running behind. At least that’s the useless excuse I was fed every time I tried to get a concrete answer out of them. Even the 5 – 7 business days they quoted for the actual transportation of the trailer was flat out misrepresentation. And the bottom line is you have no recourse! They have your stuff and they’ll pick it up or deliver it whenever they feel like getting around to it. This makes it extremely difficult to hire moving help since you are handicapped by ABF’s hideous company policies and can’t tell anyone else when you will be able to unload your belongings.
If you absolutely must go with these amateurs I’d suggest using their pods. The 28 foot trailer they offer is cheaper than the pods but OUR BELONGINGS ARRIVED FILTHY and MANY BOXES WERE DAMAGED despite the plywood bulkhead they provide. Whoever the driver was who picked our trailer up from our departure location PEELED OUT as soon as he hooked his rig up and I could literally hear all of our belongings shift and smash against the bulkhead. I can only imagine how that thing ways driven on the rest of its journey.

Wiould not recommend. Moved from Seattle. Was told that loading and unloading were included. They were not. Difficult to get a straight answer, Would not recommend unless you have a very high tolerance of patience. Much more expensive than I was told it would be from the quote.

I used relocubes on the recommendation of many friends/​academics who have made cross country moves. Although it was a stressful experience, none of my fears came to fruition and I was very happy with the professionalism of the drivers and office people with whom I interacted. I was also thrilled that my stuff arrived with only two pieces of wood furniture slightly damaged — which seemed like a minor miracle even though I packed very carefully.
The one problem I have is that it was very hard to estimate when my relocubes would actually arrive at my destination, and ensure that I would be there to sign for them, as I was given very different times by different people at ABF. Although you can pay extra to ensure delivery on a certain day, I find tacking on fees like that and giving large windows for estimates for when the cubes will arrive to be unnecessarily stressful for customers. Given I know little about the freight industry, though, perhaps there are reasons for this.
I used two relocubes in my move, each about ¾ full. One of the really difficult things for me was picturing how all my stuff would actually fit in the cubes. I thought all the stuff I really wanted to go wouldn’t fit, but I ended up having more than enough space for ALL my things (2 bedroom condo with double bed [box spring and mattress], 1.5 futons, and a day bed [2 mattresses]). I made sure all the furniture that could be was disassembled and neatly packed and that all my furniture drawers were also packed with clothes, dishes, and books. This worked really well for me. I think the key is to pack efficiently, with lots of padding and protection (old blankets — some bought at the last minute at Goodwill — worked well, so did having the movers wrap the furniture in plastic), and to pack evenly so that things don’t have a lot of space to rock about. To make one of my cubes more even, I ended up backing up some extra boxes from my CSA with some large plastic bowls, office stuff, and hangers that I had not planned to take with me. This helped brace and even out my load.
I hired separate movers to help me load and unload because I found it was cheaper than hiring ABF to be my middle man. I would recommend you do the same, though scheduling the unloading can be a bit difficult given you don’t necessarily know when your cubes will arrive — luckily you have 3 business days in which to unload.
At my destination I unexpectedly found my new driveway to be quite uneven because of a very large tree growing into it and muddy ground from recent heavy storms. However the driver who brought my pods carefully navigated all the obstacles and put my cubes where I hoped he would (and feared he’d say he would not be able to).
The three separate drivers I interacted with were professional, courteous, and pleasant to talk to. As a female making a move on her own, I did not feel intimidated or talked down to in these situations, and my questions and wishes were observed.
Overall, I’m so happy with the results of my move. However, the process was stressful, in part because of the unknowns of whether my stuff would fit into the cubes, whether everything would be broken during the process of being moved, and when my materials would finally arrive and be delivered at the destination. Most of these things were my own normal concerns people have with moving, but the timing issue was something that could have been helped by more narrow windows for delivery from ABF. In closing, I would use them again and highly recommend them to friends with the caveat that they pack and plan well.

Moved here from Tampa. Everyone I spoke with was pleasant and really made me feel that I was important, just the way it should be! If you want to save money and don’t mind doing the packing yourself, I highly recommend upack! They were on time, and gave me a little forgiveness when I needed an extra day before I was ready for the delivery. Very good company with excellent customer service!