The Home Depot

My friend and I went to this location to put together a beer bong for a graduation party we were having! One of the women employees who was deemed as an expert by her fellow employees was very helpful. She walked us to every aisle and assisted us in putting it together as well. It was a great experience and she was extremely helpful. We were able to make a really nice beer bong for under $ 20!

I used to buy all of my construction materials here. The people are nice but the organization is rough at best. Our pricing was all over the place and in the end we were able to by at least 50 percent of our materials locally for less money. I really tried to make this work but Home Depot is not geared well for the mid sized contractor.

I can only speak of the hardware, raw materials, and staff assisting in these areas. We have a side business renovating properties, and have learned greatly from the kind assistance, and patience of the peoples here at this location.

I always like coming to this Home Depot. The biggest thing is you can find a person it is actually knowledgeable here.
The people are always willing to help and they can actually point you in the right direction unlike other places.

Ok, awesome customer service from cashiers Dylan and Dottie. They went out of their way to determine where I could get 4 more of the items I needed. They easily could have said, «oh, sorry.» like many cashiers might, but these two persisted until I got what I needed. Fortunately, there wasn’t a crowd at the cash registers so they could spend the time without impacting anyone one else. But they did follow through. Thanks Dottie and Dylan.

I don’t usually give out one stars. Let me keep it short for everyone.
DO NOT PURCHASE APPLIANCES AT THIS STORE. AVOID AVOID AVOID
why?
1. Zero communication. Set up date for delivery, no time frame given on delivery. Fine, I will just wait around. Day of delivery, 12pm, no calls, nothing. I called home depot, only to find out that no delivery was set up. I have solid proof it was written that it was for the exact day. So, if you’re out of stock, I understand and I’d appreciate a call to notify me rather than having me rearrange my entire day sitting around waiting for nothing to show up.
2. NO REFUND. It has been 5 days and I have yet to receive my refund. It has been 10 days since my credit card was charged for the item. This, to me, is fraud.
3. Zero accountability. I attempted to contact home depot on THREE separate occasions. no call backs. someone emailed me saying they called but obviously I did not get any calls. I emailed back and I have yet to hear back a response. My money is still nowhere to be found. ‘
All facts. I am at no fault at all. I was nice, I was patient, I was understanding. They promised a delivery date, didn’t deliver, didn’t tell me no one was going to show up (lets say they entered in the wrong date, fine, I will accept that) No apologies what so ever. Promised they would issue my refund, held my money ransom, now 5 days later and no response after repeated attempts to contact them. I just want to know what in the world happened and whether my refund is processed so I don’t have to deal with these people any longer. The staff at the store are usually very helpful and friendly but buying an appliance, which should have been easy and straight forward, has been the biggest nightmare that I did not need. shame on you.

Aww shucks… well I hate to lower my rating but the last few times I’ve been in here the customer service hasn’t been that great and sometimes was actually not even helpful. The last time I was in there I had to deal with a really rude employee.
The customer service has really gone downhill.

Got plenty of help with my electrical questions the app is pretty sweet if you need to find something I the store but can’t find anyone.

The quality of the service doesn’t quite make up for the fact that it is the only hardware store in the area that doesn’t allow pets inside the store. We now shop elsewhere.

Had to buy some paint for a concrete floor and Nancy X in the paint department helped me out big time. She directed me where to find the products I needed and then a minute later showed up to make sure I found what I needed. She answered all my questions and gave me great recommendations. Thanks Nancy for your awesome customer service!

I stopped in to have a new FOB key cut for my wife’s car. I had the key, but wasn’t sure if they would be able to cut it. After the guy cutting keys showed up, I explained what I wanted done and he took my key, stuck it in an automated machine and hit start. After he took it out, he looked and it and said, «Maybe this other one can do better» and then proceeded to put our key in the other machine and started it. After the cutting was finished, he handed it back to me and said «I’m not sure if it’ll work or not», to which I responded, «Well if you weren’t sure you could cut it right, why didn’t you tell me that before you started. These keys are expensive to replace.» He shrugged his shoulders and said, «Well I’m not charging you for it because it’s not our key» and walked off. It didn’t work properly and I had to take it to a Locksmith to see if they could save the key, luckily they did.

This is a nice Home Depot store. The staff is very helpful, and it is well stocked. Sometimes it is hard to find what you are looking for in a store this big, so helpful staff is a must. They have very helpful employees here.

To me a Home Depot is a Home Depot but this particular location is set apart solely because of an employee named Josh. I’m sure that anybody who’s shopped at this location has had a memorable experience with him. Aside from possessing a thorough knowledge and competency within just about every department in the store, (and he has helped me just about everywhere in the store), Josh gleams with pride and has a natural gift for customer care. This Home Depot deserves high praise for having a guy like him on their team.

Yes they have everything as advertised but try to get help finding anything and you are out of luck. Also they are out of stock or stock incorrectly to the label half the basic plumbing supplies needed.

Some of the best customer service I’ve seen. Three of the employees who passed me asked if i needed help, which I accepted twice. One other employee stopped to help when asked, even though he looked busy. They ended up not having a good match for what I was looking for, but the customer service here was fantastic. The cashier on the way out was very friendly, too.
Much better than other Home Depots I’ve been to.

Home Depot matches competitor prices and takes an additional 10 percent off. I found a GE Smart Water filter for my fridge that was priced $ 10 lower online, and brought a printout of my finding to the front desk. The girl at the counter stared at my printout, and asked me what website it was from, and then proceeded to search online. After 10 minutes of watching her research and make faces at the computer screen, she reluctantly said, «I guess your filter looks like the one online.» Really? Really??? Thank you FINALLY! I asked if I would also get the additional 10 percent off, and she said I would. So I ended up saving $ 14, but was it worth the suspense and hassle? Hmmmmm…

They couldn’t possibly make returns any easier. Thank you, Home Depot. I hate to make returns, just hate, hate, hate it. Apparently, so does my husband, so occasionally, he’ll ask me to do it for him. Especially if he’s been working on a project around the house and he doesn’t end up needing all of the supplies he got from HD.
They make the process so seamless. The returns area is just to the left of the main entrance. Easy to get to, very visible and they have a dedicated clerk who just works with customers on returns, so the line is never long. They don’t usually ask too many questions and no receipt is no problem — they’ll give you store credit. (Oddly enough, you’ll just need to produce a gov’t issued ID for them to process the transaction — a drivers license will do.) We’ve even returned items that we bought elsewhere, as long as they carry it, they’ll take it! Simple.

Friendly staff. We didn’t have to wander the isles for 10 minutes looking for an associate. Seems like 8pm is a good time to go. We bought a beautiful medium-​sized white rose bush for about $ 8 for my boyfriend’s mother’s birthday. Only negative is that a lot of the merchandise in the garden section did not have price stickers– including the rose plant we bought. So we had to wait for a price check at the counter. Positive is that the young lady was quick and friendly! A smile goes a long way!
I also wish they would carry tiny clay pottery for the baby cacti they sell like Lowes does. The cheap plastic containers the individual baby cacti come in are sort of ugly. So I like to slip them in a simple, tiny clay container to cover the plastic and give them as birthday or thank you gifts for coworkers and such. But HD’s smallest pot size was too big.

I am a fan of Home Depot. I regularly choose to shop there over the competitors regardless if I am at home in Las Vegas or visiting family in Tucson. I stopped into this Home Depot with my mother to return some items we purchased at another Home Depot, and pick up various other items we needed.
Big box stores like this can be difficult to navigate, particularly when you need items from different departments areounf the store. The Home Depot employee named Lonnie was SUPER helpful when we asked where to find items. He took us to each aisle, found the specific items we were looking for and then walked us over to the next item we needed. None of the finger pointing, ‘It’s in aisle 15′ sort of customer service I have grown accostumed to getting at so many stores. AND, he did all of this while conversing with us, saying hello to other customers and joking with his co-​workers.
Not only did we get everything we needed, and in a timely manner, but we left the store with smiles on our faces thanks to the extra effort by Lonnie. I definitely recommend this Home Depot.

I’m amused by the fact that all Home Depot reviews start, «Ugh, I hate Home Depot» or «Yeah, yeah, it’s Home Depot» and I have to say I understand why and feel the same way. IT’S HOME DEPOT! But, with that said, there are certain things I can’t seem to find anywhere else in town, most recent? A pumice stone. How hard would that be to find? Especially in the land of hard water and toilet rings! Well, one call over to HD (which was answered very promptly PS) and I learned this was the place I was going to have to go to get the goods. The woman on the phone told me exactly what aisle, and in five minutes I was back in the car with what I needed. But ugh, it’s Home Depot!
Know Before You Go: Exhaust all your other locally loved resources, Home Depot probably has it. Save time and call on your way so you know where you’re going when you get there.