T-Mobile

Basically they have a very poor network and their customer service is just as bad. Their employees are either extremely under-​trained, or just plain liars (I assume a combination of both). I had three of them stand in front of me and talk me out of a cheaper prepaid plan (which I asked for when I walked in) into a more expensive post paid plan. Firstly they told me the prepaid plan that I wanted wasn’t $ 40/​month, but $ 45, which was a lie. Secondly they said if I just spent a little more for the $ 50/​month post paid plan (ends up actually being $ 58), I’d get the added benefit of their «Binge On» feature and have unlimited video and music streaming, which again was a lie.
The level of unprofessionalism at this place doesn’t end with lying to your face. They will also mock you and make degrading comments about you once you walk out the door, as I witnessed on my second and last encounter with these people.
A foreign gentleman walked in because his GPS was showing the t-​mobile location as a Cricket Wireless. He politely asked if he was in the right location because of the GPS error and I guess the possibility that the Cricket Wireless could be part of the same store. After being told it was down the road and walking out the door, the man «helping» me started making rude comments/​jokes about this gentleman to make him seem like an idiot.

Excellent service! The place is well staffed — no waiting, and they hooked us up really quickly. The staff is friendly, knowledgeable, answered all our questions clearly and patiently, offered great recommendations, and with absolutely no bullshit or sales pressure. Best phone service in Tucson, without question! Make sure you ask for AB (Abiola).

Awesome customer service, great deals, improved cell coverage! This survey though lol.

Great experience with this store location. Service is timely, easy and dependable. Specifically Roman Smith, who helped me with some technical issues and a new case. He was very professional and insightful for all the questions we had. I recommend talking to him if you need help with anything.