Sparkletts Water

One star because the site will not let me go lower
We ordered a cooler and water for the first time two weeks ago. The delivery people were great. They left water, they said to call Mike if we needed anything.
We ran out last Wednesday April 13, 2016. We called 4 times. The first two calls left us with voice mail. We left messages. The third and fourth time we got a one word message answer saying «bukka» followed by the statement the mailbox is full.
Called the 800 number, got nothing except a person saying the delivery is scheduled for today 4 182 016.
Here it is April 18, 2016, 2:00 PM, no water, no contact looks like no prospects.
Sure glad we are not dying of thirst in the desert.
Think I will call Culligan!
Art F.

We have been trying to get a new cooler for 3 weeks now. Our driver took our old broken one and still hasn’t replaced it. Every time I call the 800 number they say they will let management know. I am extremely frustrated that the Compay isn’t helping at all.
Our driver Andrew isn’t responding to us not is the company. I’m ready to cancel our services and go with a company who values their customers

Worst experience I’ve had in a long time. I had home delivery for 6 months and they screwed up my order more times than I could tolerate. The average time I spent on hold trying to talk to customer service was 48 minutes, and their resolutions basically involved an apology and then telling me it would be almost a week before they could correct their mistake.
I finally canceled their service in August. As of today, they have not picked up their cooler and actually deliver (the wrong order) again today. I will not be back.

I sent an message through the Sparkletts website 3 weeks ago to have my leaky cooler replaced. After 2 days with no contact, I called and was told that the messaging system I had used does not work well and that calling was my best bet. Thanks for the heads up frown emoticon
That phone agent scheduled the delivery of a replacement cooler for later that week (I requested a gravity fed cooler with hot and cold). On the scheduled delivery day, I received a call from the delivery driver stating that he would be at my home within 45 minutes to an hour with my new cooler. My wife waited nearly 3 hours before leaving to pick up our son. We did not hear from the delivery driver nor from any other representative of Sparkletts.
Today (2 weeks later) I returned home to find a box containing a new cooler sitting on my front porch. While I was a little upset at how long it took, I was pleased that it had arrived. However, when I opened the box I found the same stupid bottom feed cooler model that had previously broken.
I feel like nobody is listening to me and I am searching the internet now for an alternative water service. If there isn’t one, I might just pay to have a filtration system installed on the house. I am very busy and I am very upset that I have to spend my limited free time worrying about my water delivery service.
Can anybody make this right for me?

Disappointed. I was really excited to get our first water delivery. Ordering online was easy and they had a delivery on my next day off. It was about a week away but that was the best there was.
I cancelled my order and service today before ever receiving the delivery. I didn’t even hear from them so I called in the afternoon to find out what was going on. Waited on hold for about 30 minutes or so. The guy that answered was pretty unfriendly. He told me he’d text the delivery guy or whatever and they’d call me within the hour.
Not only did they NOT call me, I had to wait on hold for another 45 minutes in the evening to be told it wasn’t coming. I can only be home one day a week and I’m not willing to wait again. Maybe I would if the service was better. Appalling service and very unprofessional. It was obvious when I cancelled that they could care less about my business.

Ok … Delvery now perfect and on time. VERY satisfied. Water is great

My parents who live in oro valley wanted to get water service at their home. They had me send an email on sparkletts web site signing them up, it lets you buy online and schedule date. We tried 2 times to get a return call wondering where they were. I would not recommended this company based on our experience. There’s to much competition to get upset,

I want to complain about this company. I have had this company since June 2013. I had them when first moving to Tucson. Was great. Now since moving to a house on the east side of town. The delivery driver does not know how to do a job. I called last month cause we order 2 cases of water per month. We only received 1 case. This month, I did not receive any cases at all. I called on Thursday and spoke with customer service and told them I did not receive my water. The CS dept apologized and said they would have water to me on Friday. Friday came and still no water. Called the CS again and told them I insisted I get a call back from the area supervisor. She tole me she emailed him and left a voicemail for him explaining I am a very upset customer. She also explained that I would get my cases of water on Monday. Today is Tuesday morning and still no water or a call back from area supervisor. I am very unhappy with the service I am getting with this company. I will be canceling my service with them and looking for another company. Very dissatisfied.

Up until now my service has been great! What’s changed? The delivery man in my area. I gave him benefit of the doubt but still horrible! He has been my new delivery guy for over a month now and I have setup delivery every single Monday and was told that he would call me and he never has nor shown up??? My other delivery guy would work me into his schedule if an emergency. I’m not understanding what’s going on? I just needed my bottles picked up… I’ve called customer service to work with them but the hours they have M-​F 8 – 5? People work and not everyone is retired. They aren’t flexible.

In reading the previous 2 reviews, I need to impart my experience with Sparkletts.
I signed up directly with their «salesman» that I happened to see in our apartment community, he was visiting others in the complex. I signed up for the 2 5gal bottles and free case of 20 oz bottles and free cups with the cooler and cup dispenser.
The only time I had problems was around July 4^th this year. The schedule was all mixed up and I still don’t know what the problem was — so won’t go there in this review!!!
My suggestion to the 2 ladies that have had bad delivery experiences to date:
If you have not set up an on line account (registered) on their (
) web site, it would be best to try that. You can control your deliveries and if you need additional delivery, you can do it on line at your convenience rather than trying to call customer service. I have delivery every 2 weeks on Thursdays and if I need to change anything, as long as I a make the change before 9PM on Wednesday night, I get my order. I also get an automated phone call on Wednesdays reminding me about the delivery and to leave my empty 3 or 5 gal containers out so the delivery man can exchange them. I really am pleased with their service especially since I opened and started my on line account (I do my orders and payments on line.)

I’m seriously debating on canceling my account. I signed up in May. They promised me first time delivery in about 4 days. They didn’t show up for 2 weeks. My account was the 3, 5 gallon jugs and 2 cases of water. I received 4, 5 gallon jugs and no cases of water. I was suppose to get delivery today. I even called no one showed up today. Disappointed in The quality of service.