SOB Cycles

I had this place put new tires on my Harley. Barley 100 miles later and I have a blow out, nearly costing me my life. It didn’t even look like they put a tube, which spoke wheels REQUIRE! I took my bike back there thinking they would make this right. I don’t hear anything so I stop in, and am told that my wheel bearings went bad causing spokes to loosen and tire to deflate. I don’t need to be a mechanic to know when I’m being bullshitted. They could not tell that my bearings were about to go out completely. So the first bottom line to repair was 200 $ for wheel bearings plus 1 – 2 hours labor, plus cost of a new tire mounted and balanced. Nearly $ 600.00. I «ok’d» the repair to get my bike back. A couple days later I stop in only to be told more bad news. They weren’t able to properly install the bearings or «true» the rim because my rim was «messed up». Now I owe $ 300+ for the work they tried to do on my «messed up» rim. And I need a New Rim and still another tire almost $ 900 on top of the work done. I let them know that I was very unpleased and they couldn’t care less. Paid them the $ 300+ for trying to fix my tire and took my bike down the road where I got a whole other story and had my bike fixed. Stay way away. This was under the brand new ownership, but same fat lazy douche working up front.

The battery on my bike died and Big John’s was closer to me than Tucson Harley so I called them. They were able to come out and install a new battery for me, no problem. My bike started right up and everything was all hunky dory.
Fast forward 6 months. My bike will crank but not start so I jump start it. Again it started no problem and I let the battery charge for a bit before I turned my Harley Davidson off. I figured «okay, it’s been a few weeks since I started my bike so maybe the battery died.» I go to start my bike the next day to go for a ride and nothing, it wouldn’t even crank. I tried calling Big John’s to schedule an appointment to fix it and left a message. A week later and I still haven’t gotten a call back.
So I call the guys at Tucson Harley Davidson and explain my situation. They couldn’t pick up my bike themselves as they only have 1 driver and he’s booked all week but recommended American Motorcycle Transport for towing to Harley. $ 88 later (very reasonable IMO) my bike is at Tucson Harley. I didn’t get the bike in until Monday afternoon so they couldn’t start working on it until Tuesday morning, no big deal.
At 10:00AM Tuesday morning I get a call from Chris at Tucson Harley Service to give me an update. Low and behold my battery is DEAD. For a few hundred bucks more I’m getting a Harley Davidson brand battery. I’ll have a factory AND dealer warranty on all work done.
Tucson HD is pricy but worth it.
Big John’s is unreliable and sells bad batteries. Save yourself some heartache, spend a bit more money, and take your bike to Tucson HD (or another dealer if you have a different brand bike) for all your service and repair needs. More money but the work is warrantied.

Bought a bike off a guy who broke down and left it at the shop here. So naturally had it fixed here. Overall the experience was satisfactory. They generally had everything done on the day of, or within a few days of saying it would be done. None of that waiting around for weeks without knowing anything. Hal was always pretty helpful and seemed genuine. In fact, he was really the only guy that called me from the shop, which I appreciate since my one gripe is communication wasn’t so great. But maybe its because they were expecting me to call them. I don’t want anything ridiculous like a call every day, but if I’m expecting to pick the bike up that day, it’d be nice if someone called me to tell me it won’t be done sometime before the actual time I’m expecting to get it.
I think if these guys ironed out the communication issue and just generally kept people in the loop when things change (again not like a hotel courtesy call every day, just if something is not going as planned), this could be a five star shop. This shop is full of local guys who ride, appreciate, and know motorcycles. They seem to have a true passion for what they do, which translates into passion for the bikes they work on.
The best part of my experience was the tech who worked on my bike, Miguel. Not only did he go over the bike in detail with me when I picked it up, but he also called me personally later that evening to make sure everything was running fine and helped me make a couple adjustments over the phone. Truly great guy, I’d recommend him to anyone. Really seems to know what he’s doing and loves what he does.
Overall, good experience with a positive outcome plagued only by a couple small issues.

I am a believer in supporting local businesses. This is why I took my Harley to Big John’s Garage for repairs after being rear ended at a stop light. I had heard John was previously running the service department at Tucson Harley so I thought I was in good hands. I could not have been more wrong.
Having a bike repaired at Big John’s goes something like this:
1) Wait a couple weeks
2) Call the shop and ask what the status of your bike is
3) They give you some excuse, say it will be ready in a week, and they’ll call you
4) Go back to step 1) and repeat for months
I took my bike to Big John’s in the first week of January. I did not get my bike back until end of April. The total count of times that someone from Big John’s called me: ZERO. No joke, zero times! The last time I called them they were like, «oh yeah, it’s ready.» Seriously? You couldn’t even call me to tell me that?!
In addition to not communicating with the customer and taking forever to do the work, they do not do the work they say they are doing. This is how I know this to be true:
When the rear ending accident happened, some transmission fluid was left on the pavement, which means the tranny had separated from the engine during impact. Big John’s was supposed to tear my bike down to the tranny to inspect it. They did NOT do this. How do I know this? Well, before the accident, my bike had an electrical problem. When you hit the horn, it would blow the accessories fuse. When I got my bike back from Big John’s after the repairs, my bike still had this electrical problem. I decided to find and fix it myself. I pulled the tank and lo and behold, the wire to the horn was crushed under the top frame mounting tab, AND the top frame mounting bolt was completely missing!
Had Big John’s actually taken my bike down to the tranny to inspect it, they would have had to pull the engine, which means they would have seen both of these problems! If they wanted to argue that they actually did tear my bike down like they were supposed to, then they put it back together with the wire crushed and the top mounting bolt missing. Either way, they are completely inept.
Bottom line, I would never take any bike to Big John’s for any reason, and I would never recommend them to anyone.

I took my scooter here once to get fixed. When they picked it up, the employee dropped it at least once that I saw. They «fixed» it for over 300 dollars and two weeks later it was having the same problem. I made another appointment to get it worked in. I waited at my house the day they said they would pick it up and they never came. I called them, they said they would figure it out and call me back. They never called. Apparently they rather not take my money to not fix my scooter again. Must be nice. I’d sooner try to fix it myself then go here again.

Bought a bike on consignment. Clementine was awesome and super helpful. The transaction was very smooth and well done. Plus they are open until 8pm!