Sears Auto Center

After a routine oil change at another disappointing east side repair shop, I was informed that my hoopty needed two new tires ASAP. I called Sears Tire Center for a price comparison and the employee informed me that I was given a quote for the wrong size tire! I was grateful for this knowledgeable clarification and hopefully anticipating a cheaper price quote. The employee told me that he had the correct size in stock and they were $ 50 per tire. He encouraged me to make an appointment and come in. Done!
When I arrived at Sears I was met by a sales associate that was visibly overwhelmed by the line of 3 people waiting for service. When he finally got around to helping me he said the employee I spoke to quoted me the wrong price and instead I would have to pay nearly $ 300 for 2 tires out the door. Ridiculous! Sears Tire Center did absolutely nothing for me other than waste my time and gas with their disorganized, lousy customer service and bait-​and-​switch price gouging. I will never give my business to any Sears Automotive establishment.

Service is better at the Sears auto at Tucson Mall. These guys are always trying to upsell you and give you a «hurry and buy now» routine. I took my car to this location before, they charge me for an alignment after I bought brand-​new tires and never stuck a wrench on it. Who crawls under their part to make sure the mechanic did what he charge you for? Well, they are found out. And I will never trust this location again.

This review is about customer service. I stood in line for over 40 mins with my two young kids while a line of people waited. There was one employee in an office chit chatting and laughing at the top of his lungs the whole time. It’s so irritating. Come out and help us. You failed, Sears. Costco is way cheaper, they don’t up sell and their customer service is awesome.
I let my kids run wild because if you aren’t gonna try, neither am I.

After two hours waiting when I brought my battery in, they tell me that they don’t have it in stock and I will have to go to Tucson Mall. It ended up taking almost three hours to exchange a battery that I had taken out and all ready to be exchanged.

Horrible service!!! So i call sears to make an appointment for an oil change, and speak to Brian who answers «How can we earn your buisness today?» Make the appointment and let him know what vehicle i have and ask to make sure they have the filter. Now i was in a week ago while at the mall and got a quote for the oil change but was told they did not have the filter at that time. Brian tells me the have everything to get it done.
I show up 5 minutes ahead of my appointment time and Brian is on the phone. He proceeds to make 4 calls and go out to the shop twice while I’m standing there waiting. Now my appointment was 15 minutes ago and he is finally ready to help the customer that has been in the store waiting since he has apparently finished making his phone calls. He finally starts getting my information and again is answering the phone and not putting them on hold till he is done with me, but instead continues to help them. Thru this the store manger as he calls himself (Steve) is walking around putting up signage (because that could not wait). Finally he tells me it is going to be about an hour, but there are only 2 cars in the shop and 1 of them is already done. Alright now i have an hour to wait, so while I’m sitting there Brian has to call and order the filter for my vehicle. The same one the i had asked about to make sure the had to avoid unnecessary delays.
So not only is their cutomer sevice horrible, but they also are liars. If this how the earn my buisness, then they FAILED MISERABLY!!!
If you need service for you vehicle, take it somewhere else!

I had a bad experience with my last oil change (the last auto center cross-​threaded my lug nuts and my window fell off the track) so I decided to come to Sears for the more important work — having my battery replaced per the recommendation of a co-​worker.
The gentleman I made the appointment with via the phone was extremely pleasant and helpful. The service I received when I arrived, however, was not.
I walked into the auto center and no one was there. After waiting a few minutes, a guy showed up and was very unfriendly throughout the whole process. On another note — why does Sears charge a 19.99 Die Hard battery service fee??? On top of the battery installation fee? But I digress.
They took about an hour to replace my battery which was fine I guess since they have other cars to work on. But when I came to pick up my car, the driver’s window had dropped and they didn’t even bother trying to put it back on the track. Not only that, but they left my car in the bay with my keys in the ignition and told me I could go over there to take my car to leave.
I had to step over my old battery, their tools, around their diagnostic equipment, and other stuff all over the place across the different bays to get to my car in the middle bay. That is a huge liability! His advice? «Don’t fall.»
It was an extremely unpleasant experience with very poor customer service. I need my timing belt replaced but I will look elsewhere to drop that kind of money because I don’t feel comfortable returning here.

My truck engine suddenly sputtered out as I was driving down Broadway. I was able to start the engine back up but there was a check engine light on. Of course I wanted to get this checked out as soon as possible. I was very close to the Sears Auto Center at Park Mall so I decided to stop and see if they could check it out. They were pretty busy when I got there but the manager let me know he’d be right with me. He had one of the mechanics check it out and let me know that it was a sensor. He quoted me a fair price and let me know it would be about an hour for the part to be delivered. It was close to closing time but he let me know they would stay a little late if necessary to get the sensor installed. How cool is that?
I moseyed around the Sears store for about 1 hour and 30 minutes and they called my cell phone to let me know the truck was done. They did end up staying open about 15 minutes past closing time to finish the job. Easy peasy.
On a side note: I was reading some of the other reviews and noticed some complaints about the friendliness of the staff. This is an auto shop… not Starbucks. These are mechanics who have been in the business for years. I don’t expect them to have big phony smiles on their faces. I expect them to be experts at fixing automobiles at a reasonable price to get me back on the road. That is exactly what they did for me that day.

So far looks like this Sears location has up their game, I was actually the first customer of the day. Near the counter there was a sign with a Q-​code used for service comments and suggestions. I believe Sears is watching comments on Unilocal.Brian was my service representative and he went through the steps perfectly. Stated it would take about an hour to complete the necessary work. We both agreed I needed to have the tires balanced with a possibly alignment necessary to complete the job.
I went into the mall and waited for the text. Received a phone call a hour later from Brian that I had a tack in the outer wall of the tire and a new tired must be ordered. The tires were not in stock and had to be ordered. It would take about 5 days to arrive. Naturally I can’t wait 5 days since I am on the road and was expecting to be traveling by evening time. So Brian suggested I come in to the shop to see what other options were available.
Arrived and met him there along with Steve. Then Steve noticed that the tire may be located in another warehouse location. Sure enough it was. Steve ordered the tire and said it would be in around noon time or 1pm at the latest. Suggested I bring the vehicle in around noon and stated I could be on the road by evening, if the tire arrives promptly as he believes.
Brian and I walked into the garage to show me my tire which had a tack in it and the rim. Steve followed us. We finalized our conversation with an understanding that the tire had been ordered, expected to arrive around 1pm and that both Steve and Brian would not be working when the tire arrived. However, their manager had been notified so there was nothing to worry about.
Stay tuned as I will return this afternoon to get the job completed.
Its 9:23am and just received a call from Brian that the tire has arrived. Wow! These guys are really on their game!
Heading to Sears…
Just returned from Sears. Great! Tired replaced in less than an hour!
This Sears locations definitely receives a 5 star rating. Certainly a big change from earlier reviews.

Awful service. Just wanted an oil change and said it would take an hour. Never got a phone call when it was done and waited 40 minutes just to pay. In addition to the lack of staff, the service member kept blaming his coworker for not doing anything. I don’t care. You are not supposed to complain to the customers. Customers look at the Sears service as a whole… and it was poor.

Horrible customer service people!!! you wait in line forever they always look mad, they are not friendly, a simple oil change takes forever… they have lost my business…

needed a new battery for one of my vehicles. i called ahead to ask if i needed an appointment and they said to just come on in whenever i wanted.
the girl that helped me was great. i was under the weather that day and she could tell so she made everything as quick and painless as possible. she let me know my options for which kind of battery, how much and the warranty included.
about 45 minutes later, everything was done and i was able to go on my way.

Mr. Sears is rolling in his grave… what an unbelievable disaster this place is.
Visit #1 — Went for an oil change on my Chrysler 300 and to buy a battery for my Ford Aerostar. Waited and waited. When I asked what was taking over an hour, they told me that they were having trouble INSTALLING THE BATTERY FOR THE AEROSTAR IN MY CHRYSLER 300! No shit — that there’s yer problem!
Visit #2 — Another oil change attempt. This time, they left my car completely unlocked when they were finished. Keep in mind this is a mall location — not a good idea to leave my car parked at the mall unlocked. Was offered a free oil change by a manager who, now, no longer works there… interesting…
Visit #3 — We pulled in at 5PM — they close hours after this, mind you. Nobody greeted us — nobody helped us — nobody was behind the counter — NOBODY WAS IN THE SEARS AUTO CENTER!!! The person who was supposed to be greeting us was busy involved in the passenger side of a customer’s car — what he was doing in there for 5 full minutes, I’m still not sure (I video taped this as proof, you are all welcome to contact me and I will show you.)
Do you want the incorrect battery installed in your car? Do you want items to be stolen from your car by strangers at the mall? Do you want items to be stolen from your car by employees at Sears Auto Center? If you answered YES to any of these, then by all means, check them out.
For the rest of you, stay far away. Hell, they might be using vegetable oil for all I know.

Been here a few times over the years. Have had 2 sets of tires, 2 batteries. I paid for the service plan so every few months I get my tires rotated. During the last rotation they informed my rear brakes were low and need to be changed which I agreed since I am mechanically inclined and was impressed they noticed. Honestly I have never had any issues, but it may help that I know my stuff.

I went here to have a headlight replaced. Simple, yes? They supposedly did the job, but the mechanic left a wrench on the engine and then slammed the hood down. When he saw that it didn’t close, he quickly lifted it, grabbed the wrench, closed the hood, and walked away, leaving a dent in the hood from the inside out. It’s unfortunate for them that I was watching this through the window and stopped him. They will pay for the repair.
But wait, there’s more. After driving away, I noticed that the headlight they replaced was aimed way too high, and people were flashing their lights at me. So I took the car to my mechanic to have him re-​aim the light (why go back to Sears???). When the mechanic opened the hood, he found that they had plugged the headlamp in incorrectly, and only 2 of the prongs were inserted, causing the lamp to tilt at an angle. He fixed it easily, but why couldn’t Sears have done it right the first time?
Two days ago, my left headlamp quit. Will I go back to Sears? Nope.