Saguaro PC Tech

Very unprofessional. Called on a Friday to get a screen replaced on an iPad mini and was told they were ordering new parts and would have the screen on Wednesday, so went into the shop on Wednesday only have the man there act like I’d never called. Gave my name and number and asked if the owner could call me back and give a clearer picture of what went wrong and never got a call. Called back myself only to have the owner say that he thought I was going elsewhere to get it fixed, so he hadn’t bothered to call. So after waiting 5 days for service I have to find someone else to make a simple repair. Also, I was told it took 2 – 3 days to replace a screen, which is ridiculously long to do something that easy.

I had a multi-​touch table that arrived with problems in Arizona, but unfortunately I was in the hospital with my wife after she gave birth to our son. So, I called Saguaro PC to go out and fix the issue. The owner was really nice but the tech he sent ended up 1. not fixing the issue 2. diagnosing it completely wrong and 3. Cost me $ 8000 and pushed our client to return the table to us. I got a call on the phone and the tech was the biggest jerk I have ever witnessed. I was dumbfounded at how completely rude he was even to the point of telling me how he pointed out the faults of the computer configuration to my client and insisting it wasn’t HD 1080p. Wait… Aren’t you working for me? Didn’t I hire you guys to fix the issue? Now you turn on me and cause my client to return a custom made item! He told me it was a bad power supply but the client didn’t want him to fix it after he talked so badly about our product. He took it upon himself to blow my deal so they shipped it back to us. Well, after we received the table back I diagnosed the table myself and in about 5 minutes I figured out it was a memory card that was not plugged in all the way that was causing it to restart. But it was too late because they already returned the table and charged back my card for $ 8000. I will not recover the $ 2200 shipping. I also lost a big client. Thanks Saguaro PC tech!!! I seriously hope they fire that A**hole because of how rude he was to me when I’m the one paying him to be there. By the way, the table works fine and IS 1080p you idiot. So, I just paid Saguaro $ 80 to go ruin my deal, and cost me $ 8000 and an important customer. Maybe the attached invoice will help you remember this service call. I was the client since I called you and I paid the bill.

I brought two laptops here to get repaired the service is great the repair was very fast they have great knowledge of what they’re doing willing to explain and take the time to make sure you understand how to use your laptop I would recommend this place to anybody above all the rest for any type of computer laptop repair or PC I would also come back here if I had any other problems before going to the Geek Squad the owner is very friendly and very knowledgeable works personally with your item and with you was made very aware to call anytime I had any question I like that about this service. I would give 10 stars if able to so I’m saying a thumbs up to this business

An absolute pleasure to do business with. Great communications, very competitive pricing, good people and quick, complete service — what more could you ask for!