Safelite AutoGlass

Associate at the front desk was so rude!!! If I didn’t have to go back and get my windshield replaced I wouldn’t waste my time!!!

I have had multiple repairs and a couple of replacement windshields done at this location. I always receive friendly, competent and professional service. As a former dealer service manager my relationship goes back many years in two states, Arizona and California. It’s the only place I’ll go for windshield work.

I’ve had three experiences with Safelite over the last four years, received very very good service each time. Unsurprisingly, I have only good things to say about em. From fixing front windshield chips with the most modern methods used in the industry to changing windshield at my home/​workplace; they handled all insurance matters, coordinated professionally with me and quality of job was top notch each time.
Im absolutely satisfied with them and have recommended them to friends too.

Great service. Quick and accommodating response.

I had one great experience with this company and one bad one. That is why I gave it 3 stars. The first time I used Safelite I scheduled it through my insurance. They came to my work, got my keys and replaced the windshield. I didn’t take more than 30 minutes. It was awesome, because of my insurance I paid nothing.
The second time I had my wife take her car into the shop because we weren’t going through our insurance and it would be cheaper. Since it only took 30 minutes when they came to my work I assured my wife it wouldn’t take long at all. When she got there she was told it would take 1 ½ to 2 hours. Her car was the only one there. How does it take 2 hours to a windshield in your shop when I have seen your guys do it in 30 minutes on the side of the road?
Anyway both of our windshields are fixed and they have been fine. Even though i was frustrated about the second time I would consider using them again.

I had starburst damage from a piece of gravel repaired on the front windshield of my mother’s car. I called Nationwide since she had coverage from that insurer and they made the appointment for me at their partner Safelite, a company I have never done business with before. (NOTE: in Arizona it’s a state law that insured drivers do not have to use the insurer’s partners if they don’t want to and Nationwide informed me of that, but I had no previous relationship with an auto glass company.)
The customer service person, Rachel, set a timely appointment for me and Safelite sent me an E-​mail confirming my appointment. They were expecting me when I arrived. Despite them having a time-​consuming problem with another customer, they started work on my car immediately. A polite young technician named Angel C. handled my claim and processed the car. I was out of there within an hour and I cannot see the damage or marks from the repair at all. Angel said he would show me where it was and even he couldn’t find it.
I doubt this is the outcome everyone will have because the damage they corrected was small and I attended to it immediately. But my interactions with both the Nationwide 800 claim service and Safelite Auto Glass on West Ina Road were «as good as it gets.»

Approximately four days after I had my windshield replaced I took a trip to Texas.
During the trip the molding on the right side of the windshield came off. During
the same trip I encountered bad weather and tried to use the windshield
washer, but it did not work because the technician disconnected it when he
replaced the windshield. I contacted Safelite upon my return, wanting repairs
to be made that day. They said I could drive to them and wait to have it done or
schedule it to have the repairs done at my home. I told them I wasn’t going to
use my gas or time to take it to them to repair something they did wrong.
The appointment was made a week later and I requested to be the first person
to be seen because I saw on their web site that you can request this for an additional
$ 14 charge. I thought because my frustrations with their poor workmanship that they
would grant this request. They did NOT. When the technician came out the second time
he stated that he could glue the molding down again, but I showed him that the molding
wasn’t even fitting correctly. He said «Will I will have to take the windshield out again»,
as if he didn’t want to do that at all. I insisted that is what had to be done and he did
complete the job again. After he left I inspected the vehicle and there was black adhesive
all over the right front bumper and roof. Never again will I go to them

I recently had gotten a ticket for my windshield so I had to call my insurance company to help me fix it. These guys came out well within the time frame that was givin, a nice Hispanic man named oscar came to my home and made me feel comfortable about the whole situation. I would recommend this company to anyone, I also have another vehicle that I round trust with these guys. Thanks again to Mr. Oscar and safe lite.

Easy to schedule, came in on a busy Saturday and was immediately taken care of they were able to help repair the damage. As good as it gets in my opinion. Staff is courteous and professional.

We picked up our truck after getting a windshield replacement and it was completely filthy with fingerprint grease stains all over the upholstery and the head liner. There was also pieces from the old molding left in the vehicle. I had replaced the windshield in my car at this location a year ago and the work was great. Must b a new crew or manager, the only explanation for such shoddy work. I actually give this place a negative two stars.

These guys are really squared away. Great work and reasonable prices. They did a motorhome and a 4 wheel drive. Clean and perfect jobs both times.
They really care as well: they actually took the time to remove and save my oil change sticker from my old windshield. No one has ever shown me that courtesy before. I would not have even thought to ask; it is the sort of thing that you don’t think of until it is gone. Then it’s too late. Safelite takes care of its customers.