Radiology

The xray place is great. Its the front end, of late that needs fixing. rude, employees, ect. then I am on a do not call list. three calls in 24 hrs. the supervisor assured me it would stop. It did not. tried to call back, recording for 15 min said you are being connect to the triage dept. nothing. Yet they are open evenings. So whats the deal at 5.38 PM? shape up or I am through.

Radiology Ltd on Wilmot has consistently great patient service!!! Very caring and efficient staff. Thank you!

Came in without an appointment for an x-​ray. The place was very busy with many elderly patients who seemed confused, yet the staff at the door was very organized with checking people in and making sure they were comfortable. They told me the wait time was almost an hour, so I left and came back the next day. again was told it would be an hour so decided to sit it out. I sat down and was asked to check in within 10 minutes. After checking in I was sat again and was called in for the x-​ray within 5 minutes. The staff were very kind and efficient.
The back room for the xray waiting area is kind of small, with little dressing rooms and lockers, with a tiny seating area. I did not have to undress into scrubs but I could tell many of the patients who did were quite uncomfortable afterwards sitting with the other patients. (i would assume it is like this at many xray places?)
The entire experience took about a half hour, and I was very impressed. Unfortunately I have to go for another CT scan but am glad that there is a good radiology place in Tucson.

My doctor sent me there for my paid-​for annual mammogram. An incredibly strange «ipad» piece of equipment was dropped in my lap in the waiting room & I was told to register. Ok… rather bizarre, but one has to keep up w/​modern technology I guess? Except for after that I was told to strip ½ naked/​wrap a cotton top around myself & go sit in a small room w/​other women. One or two chapters of my book & one & ½ hrs PAST my appointment time later… I started asking questions. All the other women/​the same one’s I’d been sitting with — just sat there like the cattle we were treated like. Herded into a room & forgotten. As I was leaving — minus mammogram — a little girl followed me to the changing room & kept apologizing all over herself. I could not have cared less what she had to say. I arrived home to a phone msg from the supervisor there. Returned her call & all she could do was apologize all over herself too…“we had an emergency earlier & we got backed up & we should have let you all know”…meaning before I got up & walked out? Sorry, if that’s where I’m supposed to get my «free» annual mammogram — I’d rather pay for my own. I will not be treated like a cow/​herded ½ naked into a small room & ignored. Have had over 30 previous annual mammograms & was never treated so disrespectfully.

I went to Midvale for lower back MRI. Everything went smoothly. Everyone polite and courteous. Took 50% of insurance copay upfront but that was disclosed in advance. MRI took only twenty minutes and i kept eyes closed all time so did not feel claustrophobic; machine makes loud clicking noise but did not bother me. Gave me a CD with all images at no cost. Their website has lots of helpful info. I do not see how i can possibly complain. They saw me the same day i wanted MRI. If you do not get your insurance paperwork in order BEFORE you go for procedure, you will have problems

There was a billing error because my doctor put the referral under the wrong paitent. Therefore the bill was only partially paid by my insurance. I have to go through the appeals process with my insurance since the procedure was already done, but they said it will get paid. I just have to follow their process to make it happen, which I am doing. I notified Radiology Ltd’s billing department of this and they still continue to make harassing phone calls even though I have explained the siutation to them. The doctor’s office made the error, not me. I am insured and they will be paid, but they still want to argue about and threaten collection action. The people in their billing department are heartless blood suckers.
Update: Their patient advocate called and gave a month for the appeal to process.

They are fantastic!!! I had to have an MRI and I was very nervous… I have metal in my chest and was told I couldn’t have one but later I was told I could. The staff is awesome! They totally understood my concerns and took time to explain everything in great detail. They were patient and sympathetic. I wouldn’t go anywhere else if given the choice!

If you need to get your boobs squashed like a pumpkin and go in some weird gyrations with your arms and body then this is the place to get it done quickly and with maximum efficiency then this is the place. I know sometimes there must be huge waits but at the time I came in for my mamo I was greeted at the front, told to wait to be registered, and then the boob smashing event will await you. This was all done promptly and will great efficiency.. Very well run for such a huge operation. I would have gone to the one close to my house on Ft. Lowell but they are not equipped to handle certain procedures. Been coming here for several years and it’s AOK in my book.

Great customer service

I was kind of nervous when I got here this morning and was immediately whisked away to a kiosk to check-​in. I’ve never had an ultrasound but had one ordered by my primary care provider. Anyways, I walked in the door and was greeted with, «Do you have an appointment?» Yes. «Then, come over here to___(forget her name) and she’ll help check you in.» There were several of these little desk/​check-​in booths. It felt a little like a factory; in, out, next person. In, out, next person. You get it.
I went to one of the waiting areas and was called back within 10 minutes while they called my doctor’s office. Then, I was taken back to a dressing room to change and someone came and got me. She was a sweet lady and very calm. Considering what I was having done, I appreciated her calmness.
There is one thing that sort of rubbed me the wrong way. I was there to find a problem on one of my organs. I asked if she saw anything and three different times was told no, she can’t give me any information. They aren’t «allowed» to say anything regarding what they see because it has to be interpreted by a Radiologist. I wasn’t asking for the science behind what might or might not be wrong with me. I just wanted a little peace of mind that what she saw looked «normal» and considering how many people she probably does this for, I’m sure should at least give that much. However, if they won’t let her, they won’t let her.
I also would have liked a print of out the one particular thing I was there to get, but left with nothing and now get to play a several-​daylong waiting game for results.
Until then, I’m happy I was sent here because of who was doing the ultrasound. However, I hope that I don’t have to go back.