Pump It Up

Poor customer service from the general manager Jade, she was rude and made it a point to follow myself and my children and check our wrist bands to make sure we paid when she had just talked to me. She didn’t do a wristband check to anyone else in establishment so it made us feel singled out. When I arrived at check in she told me I couldn’t take in my almost empty drink from Starbucks but I’ve been there plenty of times and I let her know I would be finishing it while my children watched the rules video before we walked in to the jump area. She let other people in with their Starbucks drinks and Dunkin donut coffee cups and I didn’t see her harassing them about having outside beverages. She was rude to the new guest I brought in and her demeanor toward us was uncalled for and unwarranted. I was a paying customer just like the rest of the people. I’ve had parties and spent plenty of money in the establishment and I don’t expect things for free except the respect of the staff, especially the rude general manager. The staff that actually works the jump rooms were so sweet and made us feel welcome unlike, Jade. Business will likely decline if people are belittled by Jade. I will likely look else were for a party venue if she will be there for future parties for my children.

Best indoor bounce place I’ve seen. We came here for a friends birthday party and it was so clean and the staff was friendly. The people working here took pictures the whole time and controlled the flow of the party! I would bring my kids party here

I love pump it up and have happily gone there for years… however, I had a really gross and disappointing experience today. About 25 minutes into our 90 minute Open Jump, a child threw up… retching sounds in the obstacle course and full on vomit outside the slide. The workers cleaned up the carpet, but not only didn’t check the obstacle course, but let the child return and play! I asked all three employees about their policy and they said «We can’t ask him to leave because he’s a paying customer» and wouldn’t refund our money so we could go another day. You will lose your healthy customers until you assure them their kids aren’t playing alongside vomit and fevers.

We’ve had a couple of birthday parties here and it’s always a great time. They have it down to a science here. The staff takes care of everything so that you don’t have much to do except enjoy the party. They have two different party rooms, both filled with inflatables, plenty of room for A LOT of kids to run around without getting bored. For birthday parties, they have a giant «throne» chair that the birthday boy or girl gets to sit in while everyone sings happy birthday. The kids love it. The only downside is the location and that there’s not a lot of parking. However, that doesn’t usually deter anyone from accepting the invite!

I’ve been here a couple times and it is fun for the kids, toddlers and up! Tons of slides, bounce castles and even smaller structures for the littles. Despite socks only policy in the play arenas the carpet looks a bit worn/​dirty. The snacks provided for parties were not remotely close to healthy or what I’d consider food. But the party rooms were large and even had a blow up throne for the birthday boy or girl which I thought was super cool!

My son loves this place! We just experienced a glow n the dark birthday party! We both had a blast and a workout!

A great place to have a fun and quick birthday party! We initially booked a Deluxe 25 birthday party which includes 25 kids, 2 slices of pizza per kid, ballons and paper goods but the day of the party about 10 kids cancelled. Pump It Up allowed us to downgrade to a Deluxe 15 so we paid about $ 50 less due to the cancellations. However, we ended spending some of the $ 50 ($ 30) to get their new neon lighting package. It was so cool! The lights are turned off and the fluorescent/​disco lighting is turned on. It really enhances the experience and well worth the $ 30. The employees are very young but professional and mature. They did a great job supervising the kids and keeping the party on track. There was a miscommunication about the number of pizzas we ordered after the downgrade but they resolved it by issuing us a credit on the bill. We all had a blast! Big kids included (me)!

located off of i-​10 and miracle mile, pump it up is in a warehouse that’s been converted into a kid’s paradise.
my sister-​in-​laws wanted to take all the kids and had me tag along. because of all the cones, it’s a little tricky to get to if you don’t know where to go exactly.
parents have to sign waivers for children and it’s $ 7 — $ 10 per child (more if you want pizza afterwards) and free for adults (unless you want pizza, too).
they have different rooms (reserved for private parties) but free jump was from 530−7PM. there were quite a few bounce things when we walked in the room. one had a large slide (feet first only) and another like a castle. also an obstacle course. lots of fun to be had. there are staff located inside making sure kids (and adults) are following the rules. there’s also a toddler area so younger kids can have some fun, too.
i can’t wait to go back, we had so much fun. they should really look into opening up more locations around tucson!

I booked and paid for 16 people for a pop in play, because it was a convenient day and time for me and all my friends. My friends brought gifts and I was going to collect them on my stroller. We were not opening the gifts, The staff immediately started to harass all of us, telling us to leave or enter without the gift, because we had not booked a party room.
All the employees are rude; most just look like they would rather be somewhere else.
Also, why is there a convenience fee for online purchasing?
I doubt I will return.

Great time for my son. He just turned 2 and was one of the younger kids there, but he loved it. Sometime the older kids were a little to pushy, but my son needs to learn how to deal with things. Good Time!

Love this place for open play! I wish they had more open play times.

Wow. I have 4 kids they have all had at least one B-​day party there and been to numerous others. It is clean, well supervised, well run, reasonable and makes throwing a birthday party a breeze. They can handle the whole thing and the price includes 25 kids which makes it pretty economical. The staff is very friendly. It is a little tricky to get to but otherwise a really neat place to throw a party for your children.

I take my daughter here a few times a month on Wednesday for family jump night. She has a blast and gets out a ton of energy. I have had 2 good times out of the 3 we have been so far. This last time it was older kids and they don’t have manners or respect for the few little toddlers running around.
It is very clean though and definitely worth the $ 10!

Went here today with my little one for a pop in and play day.
Things to know: This place can be super packed, so if you plan on going I would buy an advance ticket to the pop in day on their website.
Also go to Miracle Mile and then take the frontage road down towards Prince because it is between Miracle Mile and Prince.
Positive: it is a great place to take the kids on a hot day, my daughter loves it, parents can play with the kids, it is different and seems cleaner than a mall play place or fast food play place
Negative: it can get super busy and parents seems to have no problem not watching their kids especially older kids which means the littler kids will get trampled (my daughter was pushed down at least 3 times within an hour today)

We take our grandchildren here every time they visit us from out-​of-​town. They have family time open to the public which means you do not have to book the place for a party or a group to get in. Check the schedule on their website but I know its 5:30 pm to 7 on Monday and Wednesday as of this review post time. It only costs $ 7 to jump but they do offer Papa John’s pizza afterwards if you care to purchase at check-​in.
Oh yes, don’t forget your socks ;)

After reading the first review, I’m very happy that my friends are as anal retentive. . uh, I mean. .. detail oriented as I am. The person hosting the party made sure to include «SOCKS MUST BE WORN» on the invitation as well as providing us with the waiver along with the invite.
We also had no problem finding the place since there were many arrow signs directing us. Living quite a way from there, that was appreciated.
So, we walk in, and they ask us for the waiver and make sure the kids are wearing socks (if not, some are available for purchase). The kids watch a short video on rules and safety. Then they open up the doors to little kid bouncy heaven. We were told that there are different jumping rooms with the inflatables according to age. The one that we were in had bouncy slides, «bounce houses», and obstacle courses. All the kids there were having a crazy, jumpy time. There were party hostesses/​monitors watching the kids. Near the entrance, there are benches for the parents to sit and talk about important things, or gossip. There’s also a bathroom from each play area.
After 80 minutes of bouncitty fun, it was time to go to the party room. They had all the gifts there, tables, benches, drinks and pizza. By this time, all the kids had worked up an appetite. The hostess passed out pizza and drinks and you know the rest of the party routine.
I was looking at the website for the prices and I can say that they’re pretty reasonable. Packages start at $ 189. I think about what I spend on food, décor, and not to mention time cleaning and obsessing over the perfect favors and things to go along with my theme (which little kids really don’t care about), this is a steal!
You can also check their website for pop-​in playtime dates and times as well as family jump time. They also have sensory jump nights for children with special needs, fundraisers and group events.
My son and his friends had a blast and best of all, were tired out! Yay for that! I just might have his birthday party here.
So, why not the five stars? Well, it’s pretty far from here. Several of the kids that were invited didn’t make it all the way out there. Yet another place that should open up in Vail/​Rita Ranch.

Let’s get the negative out of the way first: By the time I got there I was pretty angry about trying to find the location. I drove by once on the one-​way frontage road and had to drive about 5 a mile loop just get back there. Then, I get there and the manager asks if my son had socks (he’s wearing flip flops), and I replied «No». Thanks for letting me know, now that I’m 45 minutes from home! Welllllllll, what do you know? They sell socks for $ 2.50 a pair! How convenient. Can you sense my sarcasm?
Anyway, after that he got to playing on the four big blow-​up jumping/​obstacle course/​slide castles, he had a lot of fun. The place is super clean, organized, staff was nice, and the equipment was clean and in good shape. Just don’t forget your GD socks!
Last rant: I wonder what they’re making more money on, the parties or the socks? LOL