PetSmart

Definitely my go to store for all my pets needs! Every time I go there and I need help finding something, I am always asked if I need help before I ask them for it. The store is clean, organized, and the staff is always friendly and helpful. Can’t ask for much more really!

We’ve brought both of our dogs to Liane for beginner and intermediate classes at PetSmart, and she is, without question, the best trainer we could imagine. She’s helped us work to overcome issues with both of our dogs (one is super anxious, and one is, er, kind of slow) and we can’t believe the difference in their attitudes at home or general behavior. We’ve been able to take both dogs many more places in public, and they’re much more attentive to us when we’re out and about. For example, our anxious pup now goes to the coffee shop with me in the mornings and will watch for when I ask her to «lay down» and «wait» while I pay and get my coffee. Liane was fantastic and we highly recommend her!

I came in to get my dog groomed. As I waited for one of the groomers to check me in I observed them working. Two women seemed responsive and gentle with the dogs. There was a man grooming a little white poodle and watching it got me so upset that I left. He was clipping around the face and neck area of the dog and had his hand around its throat and was agressively saying «stop that» as the little poodle struggled. It even arched back with its paws to wrap them around his arms. I watched for 2 – 3 minutes asked who would be grooming my dog and ultimately decided that a store that allows their groomers to be so gruff with dogs is not a place I’m leaving my dogs for hours. The women seemed gentle and professional with the dogs but this guy made my hair stand on end
I’ve taken my dog there in the past and had good results although I prefer the local place on Grant and alvernon area. But I simply could not leave my dog there.

I made an appt here for my dog to be groomed. I have never been to a «chain» store for grooming and was nervous. I like to support local businesses but everyone in town was booked up and my pom was in dire need of a shave! I made an appt online the night before which was pretty convenient. I woke up the next morning and my car battery was dead so I had to call and cancel. got the car working and they allowed me to come in a good 20 minutes late! :)
When I arrived it was before store-​hours so a security guard let us in. he was not very nice? When I approached the grooming area I noticed about 3 – 4 groomers just STARING at me. I have to say they were not very sociable and I felt incredibly uncomfortable. They called about 2 ½ hours later and said my dog was ready. When I picked her up she seemed incredibly happy and her haircut was very impressive! I was really happy with the job they did. It totaled 48 $ for a shave, bath and nails cut.
I am giving them 3 stars instead of 5 because of the odd behavior the employees had. :/

I came in to get weekend fish feeders. We ended up getting a one on one encounter and educational experience on small reptiles. Hanna went out of her way in cleaning the habitats to show my daughter mutual reptiles. She was amazing! She was so kind and helpful.
It really is those little things that make a customer for life.
The store is clean and they have good sales and selection. The employee today was top notch!

You know I will go buy anything I need for my baby here at PetSmart they always have great deals, but the GROOMING IS AWEFUL, I do not recommend bringing your dog here for GROOMING this is my reasoning to why? I had a bad experience my dog has never been put in a kennel and here he is traumatized for one and they are rough when grooming him, he gets all shaky and acts like he is scared to death, only if my dog could talk and really tell me what’s going on. So I will never take him there again, I feel like putting your dog in a kennel is stupid if you ask me especially if you have a good dog that doesn’t tear up anything, I walked in after picking my dog up and I know he had been barking for over a hour or more, and the guy that was grooming him just went on lunch and hadn’t finished with him, at this point it was like already almost 5 hours so I just went and picked him up I was so done with this place, if you ever read headlines of things that go on at any PetSmart read the one for I think it was Pennsylvania a groomer actually had put a dog in a head lock to keep it still while trimming his nails, they cut him to short and gave the dog a HEART ATTACK the dog died and the lady is suing PetSmart, very sad story it makes my heart hurt just thinking about it, so if I were you don’t get your animals GROOMED at PETSMART

Love it there! They treat your animals with such love and are always happy to help you.

This location apparently hired Tucson’s very own Cesar Millan, a trainer named Jeremy. He alone is worth the five stars: He’s helped me over the past year to train my rescue and he went way beyond the $ 100 I paid for six weeks of dog training classes. When I am stumped, and little Sophie stumps me often, Jeremy always finds a solution. Beyond that, I appreciate the staff, the prices aren’t bad, just a solid business.

We only come for grooming services, and we have been coming for years.
I find that some of the things that aggravate me the most about PetSmart locations are that they tend to be overly busy and the staff can be somewhat inattentive.
But I’ve had great luck at this particular location. And they are so warm and gentle with my pup who, for some reason, hates getting her mani and peti. I mean, come on! She’s not even paying for the spa service. What’s not to like about being pampered for 10 minutes?
…wait…no that I think about it, that’s pretty pricey for pup. I can get a manicure and a pedicure for $ 35 and get pampered for an hour and a half to two hours. She get pampered for 10 minutes and it costs me $ 20?!
*heavy breathing*
It’s okay, it’s okay. The prices here are more reasonable than what I’ve seen another pet shops. Plus, I tried to do it myself and my pup and I almost had it out! Best leave it up to a professional.
Other kudos:
They offer chalking, stenciling and feathering for pets. Perfect for Halloween.
You will always find sales going.
They offer obedience classes here.
I have pet adoptions, though I have only seen them adopting out cats.
They sell fish here. They also sell birds.
And while your pet is being pampered, you can walk across the parking lot to do some shopping at Trader Joe’s.

The bomb dot com! adopted a beautiful 5 month old cat. Cody and Olen were so helpful and friendly. My roommate and I needed for nothing. We left the store with everything we needed and are at home happy with our cat. Would recommend for first time pet buyers.

Saving At Risk Animals loves to work with this Petsmart location. They give us a great location to showcase our cats and have been very helpful in directing possible fosters and adopters toward us.

As I look at the 4 star review, I can’t help but remember. I’ll start, most recently. We lost our 16 year old goldfish. Husband and daughters went for a replacement. The fish died before it ever reached home. It’s returned, per their policy. We are blamed for an inadequate, dirty aquarium. Really? It freakin died 10 minutes after they left the store! The fish was never in our aquarium! After pushing, we got our replacement fish. She’s doing fine, BTW. This led me into other memories of this Petsmart. We took our 2^nd German shepherd to the shot clinic here, as a puppy. She didn’t want the ear thermometer, but had no problem with the other. (I hate to be technical, but the other place you take a dogs temp) I was told, by a teenage girl assisting, to «play with her ears». I informed her that you never, ever play with a shepherds ears, when they’re a puppy, because it ruins the cartilage. She had no idea. No clue, no training at all. My husband told me, after we were safely away, that he heard the main person say our dog needed obedience school. Just because she didn’t want something stuck in her sensitive ears? My girl was fine with the other, which shows how good she is. (If I had heard the comment, there would have been trouble. My dog is like my daughters. Smart husband kept it to himself.) I’m not finished, although you’re probably tired of reading. We took our girl in to have her nails trimmed. They cut every single nail to the quick. If you’re a dog owner, you know what that means. Blood, pain, blood, pain and more blood was the result. Not to mention mental damage. My girl will only let me file her nails. We can’t clip them at all. Talk about work. Please, shop here if you must. Don’t entrust your pets to them, though. ETA, when I posted my review I hadn’t read the one before me, which is now apparently filtered. Look into the filtered reviews. It looks like the grooming center is still torturing pets. I can sympathize, believe me.

My husband and I were shopping with our dog today at the Petsmart on East Grant Rd, Tucson, AZ, and had training treats to reinforce good behavior with us.
We were suddenly approached by Joe the manager and told to leave. He asked us no questions. He said in a gruff tone, «You can’t train your dog here. You’ll have to leave the store.» I told him that we visit the store every week to buy food and toys and that we always train him as we walk through the store. He said, «No, you’ll have to leave. You can’t train your dog here. It’s store policy. We have dog obedience classes here and what you’re doing is like grooming your dog in the back of the store, when we have a grooming service here.» I said, «We aren’t trainers. This is our pet, and we’re only socializing him.»
He was relentless. He went on and on and seemed so agitated, as if there had been a slew of professional dog trainers coming in with clients and their dogs. Yet, he never asked us who we were (or if we were graduates of Petsmart dog obedience classes), nor did he approach us with any kind of courtesy. We had no idea what he was accusing us of, or why he’d been so intensely agitated.
Finally, we put back the food we were about to purchase and said we’d never shop at Petsmart again. It didn’t seem to bother him at all, but he did say that we could stay if we weren’t professionals. I thought, Now why would I want to buy anything from a store that had a manager who would verbally accost a customer without asking any questions?!
It also occurred to me that dog trainers don’t sell food. So, why would the store not welcome anyone who wishes to purchase store items and reinforce good dog behavior?!
The whole experience was a stunning example of failed customer service. This manager has lost the company thousands of dollars from a heretofore great customer.
Beware!

Best pet supply store ever! Great selection of products, pricing, and great staff/​service.

Came by to buy our beta fish, Sushi, a new home and some friends. The employees here are great and know their pets! They gave us all the 411 on raising fishes and the equipment we need to make him an adequate home with friends that he wont fight with. So far so good. And I will be returning to get more friends for Sushi :)

What goes through a dog’s mind while in Petsmart:
Wow, you mean if they are behaved, we can bring our owners in here?
Ooh, tennis ball…
Sniff, sniff, sniff… WHAT is that wonderful smell?
Ooh, rawhide…
Why are you yelling at me? Look at all the paper towels. They don’t mind if you pee on the floor!
From a human’s perspective, Petsmart is one stop shopping for all your pet needs: food, toys, crates, beds, training, grooming, etc. They even offer doggie daycare. How cool is that? Prices are, for the most part, pretty reasonable and employees are helpful in finding what you need.
Our dog went through a weekly puppy training class at this location and, every time we come out of this store our spoiled dogs leave with some new toy… or something else to fill their already overflowing basket at home.

I was looking for a dog cone to keep my dog from getting to his infection. Unfortunately, they were out of the size I wanted. The supervisor was very helpful in suggesting another size. The location was clean and each employee was busy assisting someone. I did come at a busy time, but I was glad that I was still able to get some assistance.
All in all, a very good location.

I like this location particularly. I live way closer to the one on Oracle, but this one is the one I prefer to go to. The staff is incredibly friendly, and super helpful! They even noticed when I cut my hair to half an inch. They were really helpful when we were looking for a whole, holistic food for our animals, which has done absolute wonders for their health, but that is another Unilocal review.
I also took my very naughty, strong willed Boxer puppy there for puppy training. It did wonders for him. The teacher also made sure to spend the extra time with Titus (the dog) and I to make sure he was getting it and staying well-​behaved. I still ended up needing to find him a new home, but he knew all of the commands when he left! The teacher was so sweet, and really knew how to handle my dog, who, if he were a child, would be the kid that makes fart noises to distract the other kids. Oh, goodness, he was a strong willed dog.
The prices are great. I have been able to get anything I need, or want, or those squeeky toys I can live without, but my dog can’t, at a very reasonable price. We can’t leave without getting at least one toy for each of the animals (my dog frequently destroys her toys and the cats’ toys. Only the toys in my rat’s cage are safe from her eight pound fury).

this is my petsmart… i go here for my tropical fish (b/​c price and service) over the oracle location. I have yet to get an infection from the fish i get here.
I’ve brought my dog in with me before and the nice people at the register always give him a treat (they ask before they do though!)

Centrally located chain pet store. They have much of what you would want for basically any kind of pet. I’m surprised however as no chain pet store carries the type of foods I get for my dog (Eagle Pack and Evo). Oh well… they have a nice selection of toys at least.
Staff are friendly, as is typical for Petsmart. They have classes for your canine friends as well.