Performance Bicycle

I have purchased many mountain bikes from here for my family (growing kids) – always so helpful to explain my options and fitting the children whether it was their brand or Diamondback. This was the first time I had an equipment problem (not bicycle), and they took care of it – understanding and put my safety first. Thank you for the great customer service!
I recommend them; for best customer service go on a weekday or if it is a sale day then go very early so they don’t have a mob of people, so they can give you attention.

Please, do not shop here! his place is a waste of money, horrible customer service, horrible products.
I made the mistake of buying a road-​bike here, not 30 days goes by and I break a spoke which sends my wheel out of true. I go in and they try to charge me $ 50 for a new spoke and wheel true. Other concerns about this POS I bought, horrible brakes, they do not perform they way they should on a bike that costs this much. Since buying this lump of junk I’ve been started doing research about bike and bike components (something I should have done before purchasing from this place) and I’ve come to find out that the sell bike at premium prices with Mid to Low Grade components. When you go to talk to them about the problems your lump of junk of having all they do is try to up sell you. I take back a brand new bike with a broken wheel and they say «Well you can upgrade to new one, good news, they’re on sale!» This is their solution to the crappy components on their bikes, up-​sell up-​sell up-​sell. I’ve come to learn that this company puts low to mid grade components on their bikes. Why is this a problem? Well I cannot stand up and pedal with out my chain slipping causing me to lose my balance and almost eating dirt. This is not a pleasant feeling. I have no faith in this bike or the components. I took it in to their shop, the guy tells me its just needs some adjustments and that should take care of the slippage. It did not, fyi. Im basically sitting here with a really expensive paperweight.
Now a quick word about the manager. Lethargic, unknowledgeable about about products and perhaps a bit dishonest. While I was waiting for my spoke to be repaired I go to purchase a CamelBak water bottle. There were two kinds of CameBaks to choose from, Im not sure the difference between them but the price difference was $ 1.00 Both bottles were on sale, one was $ 12.99 the other was $ 13.99. I go to purchase it and she tells me it’s $ 24.99. I tell her its marked on sale, she says «Not this one, thats wrong.» We go look at the two kinds of bottles, BOTH marked with sale prices she still tells me they’re marked wrong and that it’ll e $ 24.99 never mind that the sale sign even says CameBak 21oz bottle, the very one I was trying to purchase. So yeah, this is how she does business.
Dont waste your money here, other stores in town have bikes with better components.

I have started getting back into biking and was just trying to get better acclimated to riding in Tucson. I saw the signage in the window about their Saturday morning rides. I went in to ask more information and the staff were great at answering all of my questions and assuring me that the Saturday morning ride would be fine for me. That Saturday it was a little cooler out and I ended up being the only person to arrive for the ride. John did a great job taking me on the ride. Explaining things as we went along and making sure I knew things to watch out for. So, my limited experience in the store has been great. And the ride was a super experience.

I bought a bicycle for the first time from this store about a year ago. They were super helpful with measuring me and helping me figure out the type of bike I wanted. I had it ordered in to the store, and they assembled it for me. Very pleasant customer experience, I like their membership program, and all of the staff are friendly, attentive, and very helpfu (sort of like Ace Hardware for bikes).
Earlier this week I crashed my bike, and it needed some repairs. I brought it to the store and one of their service engineers fixed it while I waited! And since I bought the bike from them, I wasn’t charged for any labor costs. I’m a big fan of this store, and I’ll continue buying all of my bike supplies and accessories here.

In town for 3 months for job and seems like I’ve spent half my spare time with the great folks at Performance Bicycles on Speedway. I was leisurely shopping one Friday night at Bookman’s and as I walked out to my car a bright red beauty caught my eye in Performance, how I missed this on my walk in ill never know. I’d been eyeing/​educating myself on electric bikes for several years, but not to many hands in opportunities in MS. I went back the next morning and Margarita, Aaron and the staff were absolutely fantastic. They answered all my questions, absolutely awesome atmosphere and I felt zero pressure to buy (pretty sure they knew the hike would sell itself). They let me take her out back for all the test ride I could handle and I know they could see «sold» it in my face.
Nothing but great things to say about Performance, a ton of customers were in and out all morning and I noticed the made awesome efforts to assist all (they had a huge sale Memorial Day weekend and the place was bananas). Hats off to you Margarita and the awesome folks at Performance, I’ll see you soon!
Cheers
Jonathan

I have never had anything but a wonderful experience with this bike shop and its partner on the East side. The staff are knowledgeable and friendly and always take care of us. They have a wide variety of bikes and components, clothing and accessories. No question is too basic for them unlike some other shops, and the prices are very good. The management is wonderful and have always helped us when we have an issue.
Thank you for being a great place in Tucson to go.

Don’t trust their «lifetime guaranty» this means absolutely nothing. The main reason why I purchased my bike from this company was for this. The website clearly states that they will return, exchange, or repair for as long as you own the bike, but my pedal broke and all the rude saleswoman said was «oh, it was plastic huh. Well they don’t last forever» It’s been a year! If you are going to charge a ton for your bikes either put better components on, or actually stick to this «lifetime guaranty».

I am a relatively recent convert to the sport of mountain biking… at age 54. The staff at Performance Bikes has helped me with the purchase of several mountain bikes, gear, and greatly facilitated my understanding of the vast array of components and how they work depending on the type of riding you do. That’s where I bring my bikes for upgrades and repairs! There’s a young man in the service department who loves his job and loves to help people. Jason can always be counted on to get a bike going again or provide solid advice when faced with a confusing field of choices for upgrades. And his enthusiasm is contagious. I always leave the store with a smile when he and I talk about bikes or great places to ride. Other shining stars besides Jason: manager Magarite and Morgan, the head bike mechanic.

I was sad to see so many negative reviews for this place… after having a great experience buying my bike here, my husband decided to look for one too.
The associate (both times) was very helpful and knowledgeable. He took down multiple bikes for my husband to test ride and made sure he found one he really loved in his price range.
Since then, we’ve checked other stores for bike accessories thinking they would be cheaper, closer, ect… but we always end up back here and the price is always the lowest we’ve seen.
I’ve loved all of the purchases I’ve made here!

It is like they go out of their way to make you leave the store as unsatisfied as possible. After hunting down an employe to assist me, clearly against his will, I was told they did not have the tire I wanted (26″ 2.3 Pisgah 60a folder) but that to buy this instead (handed me a tire) as it was basically the same thing. It should be noted that I was holding my wheel and tire in my hand at this point along with 2 26″ intertubes. I was going to ask about two other products and see if I could pay to have the new tire mounted on my wheel as I didn’t have tire tools on me but was getting such a rushed, annoyed, and unhelpful vibe that I decided against the other products and he rang me up. Up driving thirty minutes to get home I notice I have been handed and bought a 29″ tire, awesome.
Drive another 30 minutes back to the store to take care of this completely useless to me tire, when I get there I decide to just find a tire myself and the first thing I notice is two full racks of the exact tire in the exact configuration I had requested earlier. The tire I was told without hesitation was not in stock. I am now even more annoyed by the first employee’s service but happy to have the right tire. When I go to check out and tell the clerk about my experience earlier he shrugs with indifference and does not even manage to offer an empty sorry, just «You owe $ 5 in difference.» As upset as I am, I still need a bike rack and asked if they carried any, he said, «yes, over there» and pointed clear across the store. I walked over to inspect them, alone, and after fiddling with them for a few minutes and having no one offer assistance, no price tags on any of them, and no description or information attached to them I left.
The only reason I would go to any physical store rather than order from the internet is because I am expecting assistance from someone who is more knowledgable than me on the product. I will never go here again and will just go to independent local bike stores like I should have in the first place.
I really can not overemphasize how terrible the staff at this store was, please do not go here for anything at all, we cant reward this type of business and service.

This isn’t a good candidate for your friendly neighborhood bike store. I’ve bought a couple things here and there and ran into literally one friendly sales person/​cashier out of everyone I’ve interacted with there. It was some guy who worked as a mechanic at Boeing in WA.
Got my bike fixed here after it got hit by a car and the service was pretty terrible. I had an initial ETA of like 1 ½ weeks or so because it wasn’t totaled, and needed a few replacements. Well it took a month to get my bike back with a lot of miscommunication between mechanics who were working on it and took days off (during the tour) and left others to work on it. On top of that when I got my bike back and began riding again I noticed my feet would rub against the front tire on higher angle turns.
This really made me mad. I told them specifically how the accident had happened and the fact alone that the accident happened should have warranted a close look at my bike. Not to mention this was a full tune up /​service, so a close look should have been done regardless if I’m paying for a FULL TUNE UP. Anyways, I kept wondering why this was happening and the fork looked fine. Turned out the downtube had a massive dent in it, which completely messed up my head angle. They didn’t even notice this? Or did they just not bother telling me and thought just roll with it. Either way, not a fan at all of this place anymore.

I came to performance to pick up my new bike and parts to go with it. I was primarily dealing with Bryce on my transaction. He was everything you could ask for and more. Very helpful and clear on everything he was telling me about after market bike parts. Bryce really goes the extra mile!

Daniel at Performance in the shop fixed my cycle shoes free of charge and it only took him a few minutes. Awesome service. WIll be coming back when I buy my new road bike!

This place is big, which can lead to less good service.
but they have a decent selection and usually have lower than msrp prices, hell they always have some sale going on.
the «spin doctor» bike mechanics are good
I like this one more than their eastside shop.
However if you are a super enthusiast (snob) or are needing just more than this place can give you try fair wheel down on 6^th, BUT it will be more expensive there.

This place is just frustrating.
I had a gift certificate here from my dad so I could get a new helmet. We go in there, there are a bunch of helmets on display. But then finding the one in box that corresponds with the display was impossible. The helmets were so disorganized. Finally I just gave up and just looked at all the size small ones.
Nobody helped us which was actually fine. Last time we were there to get a small part one of the staff members asked us if we needed help, we said no, but then they kept trying to offer advice/​convince us to get a membership.
The store has a really big building footprint, but it feels pretty empty. Really nothing special at all.
I do think their online selection is actually pretty nice, so that is what I’d stick to.

Great Bicycle shop, been a customer since the days of SuperGo then Full Cycle, and now Performance Bicycle. Great deals on bicycles, accessories, and service. Online store as well (
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Friendly, courteous service from Performance’s knowledgeable staff, providing excellent bicycle repairs and accessory installs.
Classes available (bicycle maintenance, and more).

I walked in here twice both times I was in the store for about 10 minutes. First time there werea few customers there and no one said a word to me. Second time I was there, I was the only customer in the store. Again not a word said to me.
Needless to say this shop did not get my business.
Tip– If you are interested in getting a bike try the Broadway location. They notice you and are very willing to help.

I was looking for a commuter bike that I can foldaway in my car and keep in my trunk. And Performance had such a bike!
I ride my back at the U of A everyday, and this bike is so wonderful it fits anywhere, not heavy at all! The plus was that the bike was on sale too!
I would recommend Performance to anyone who is looking for some casual biking around town.

I have been spinning for quite awhile, but since I have up’d the amount of spinning classes I have been taking (thanks O2!) I decided it was time to break down and buy some cycling shoes.
I went in to Performance and was immediately helped. I explained what I wanted and how what I as using the shoes for. The customer service guy who helped me was very good. He gave me a few options to pick from.
I was able to try on different shoes and find one I liked. In addition, he then went over the cleats with me and what I would probably be needed. After we selected a cleat, he then put them on the shoes for me. The only thing preventing me from giving 5 stars is that he did not ask if I wanted to get on a bike and make sure the cleats were aligned properly for me. But, I got help with that elsewhere.
All in all, good selection. Fairly helpful staff. Reasonable prices. I will go back.

They have really good tent sales. I have been walking out with more things than expected, hehe. Found a $ 10 jersey once.
I feel they have the biggest selection of biking goods.
I absolutely love the staff here. They were so adorably friendly to me and to my dog Sancho, he’s a doberman so he’s kinda big. Everyone gave him so much attention and even made extra effort to come pet him and love him. I swear all 8 people working that day came by. They even allowed me to take him into the store which made it more dangerous for me because I found more things to buy! hahah. On my way out, they thanked me for bringing Sancho –what’s not to love about that?