Performance Bicycle

I don’t know why I waited so long to get my daughter’s bike fixed. I was in and out within 10 minutes. Brandon and Jason were polite, knowledge and professional. They both took the time to explain what they needed to do and why. They made recommendations and took the time to check my bike rack for safety. I am completely satisfied! You need to go to performance bike and see Brandon and Jason for all of your cycling needs.

My husband just bought a mountain bike from Brandon and we can’t remember the last time we had such excellent customer service. Despite being fairly busy he gave us lots of attention. He was very honest about the quality and value of the bikes and knowledgeable about the features. We actually live in Flagstaff but we would definitely make the drive down just to buy a bike from him in the future.

Walked in, no one acknowledged me, waited for 15 minutes, couldn’t get anyone’s attention and left. One guy clearly saw me come in (I said hello); he looked at me and then went back to whatever he was doing on the computer while I wandered around the store.
Extra star because they were having a sale and the prices looked good. There are so many bike shops in town, no reason to get this kind of treatment.

Brandon was super personable & very knowledgeable about stationary bike stations. He went above & beyond & showed us his new personalized setup. We are parents to a beautiful 7 month old son & having difficulty getting back on our road bikes. It’s great to know there are now other multiple options for cycling inside.

Brought my bike here to be packed up and shipped back home after a partial ride on the GDMBR.
It took a little follow up because of some new staff, but Toby came thru and arranged the bike to be boxed and shipped to my home at a reasonable price ~ $ 100 for boxing, fixing a tire and shipping it.
Good follow up — am expecting to be all good when I get home.

Great customer service, I ordered the wrong wheels for my mountain bike and they helped me figure the right wheels took my return and ordered the correct ones.

Since I can’t give it 3.5 I gave it 4
This location is smaller than their speedway location, which is a double edge sword.
You can usually get good customer service right away but they don’t have everything that the speedway store has.
Just as with every good bike shop the employees all love bikes.
However this place is the starbucks of bike shops Its a chain with loads of the house brand stuff. Which is fine as I am a cheap guy and the difference between a $ 20 part and $ 200 part will likely be lost on me (ok so not completely true the difference between the $ 70 and $ 200 are lost).
bottom line good place to If you don’t live near ordinary bikes or fair wheel bikes.
and @Lizzy C. seriously I think you are not with the times I don’t know anyone (except hipsters) who doesn’t just use the scab like patches and if you are all about speed you stick one of those gooey bastards on the tube shove it back in pump it up and get back to it. Rubber cement, also not a vulcanizing agent, it is a sealant but this is the TWENTY FIRST CENTURY there are much better things available. Your 2 star review is marginalized.

The guys from this store provided a great service by volunteering their services at one of the SAG stosp for the GABA Tumacacori Century ride. They were quick to help me with my flat tire, changing the tube and even providing me with a new tire so I could continue on my ride. They were friendly, provided advice on other questions we had and quickly got me on my way so I could try to finish the ride.

I was less than impressed with the service and selection at this shop. The staff seemed uninterested in helping and when I asked for help, the man didn’t know what I was talking about. I asked where they kept the vulcanizing solution, rubber cement, and he was clueless. If you don’t know the most basic maintenance for a bicycle, the act of fixing a flat, then you should not work in a bike shop. It was a sad let down.

I bought my bike at Performance a few years ago. I needed a tune-​up and Performance promises a basic review of the bike at no charge so I called them to set up an appt. They don’t accept appts. They told me I could drop off my bike and it MIGHT be ready in a week. A week! I commute to work on my bike. I asked if I could make an appt for two weeks from now… no, no appts, but I could call in a week and see if they had less bikes in the shop and they might be able to squeeze me in. My life is busy. I don’t have time to guess at when I can drop off or pick up my bike. Although the staff were friendly, I found their repair process to be terrible. I called another bike shop about a mile away. I dropped off my bike and it was ready in less than 24 hours. I don’t need the «free» if I can get prompt service from another business. I won’t be returning to performance any time soon.

I broke a spoke on Saturday evening. I wrapped the offending wire around a neighboring spoke and peddled home (~15 miles) with no serious wobbling or sympathetic spokal breaks. No correctly sized spokes in my meager stores, so I needed to buy a new one along with some spares.
Unilocal to the rescue. I found the few bike shops open on Sunday in Unilocal.Performance Bicycle was on the list. I read the bad reviews found on this site and braced myself for the encounter.
Guess what?
All the employees were courteous and helpful. The repair shop was staffed by an old timer with all the knowledge I could ever use along with a cadre of assistants with an array of capabilities. They measured the broken spoke accurately and after some rooting around, told me they did not have the right size replacement (294 mm). They apologized and gladly sold me two spokes that were within a mm of the broken one. I was desperate and was willing to try the short one or grinde off the long one if I needed to. They gave me a few nipples for nothing and thanked me for my $ 4 worth of business.
I must give them a thumbs up for trying to help me out in my hours of need,

Fantastic staff! Each time I have been in the store someone says hello it asks if you need assistance. The selection of bikes is decent and they do offer special orders. Rene helped us figure out exactly what kind of bike we needed/​wanted.
Every experience there has been phenomenal!

My boyfriend was out riding his mountain bike and got a flat. Since we were visiting, we didn’t know where to go, and Performance Bicycle was highly recommended for good reason. The employees were very friendly and helpful which was cool because usually bike guys can be arrogant and unfriendly to visitors and these guys weren’t. They even pointed my boyfriend in the direction for the best trails and offered a map. Fair prices. My boyfriend said he would come here for his biking needs if we lived in Tucson.

Prices are average for the area. I compared Fair Wheel, Performance, and Ordinary. All had the same prices, but Performance had great close-​out deals. I ended up buying a used bike but still needed a new basket. Between 20 and 30 dollars at the other two bike stores, but at Performance they were on sale for 14 dollars. 14 dollars! I found a brand new bike basket for the money hidden in my sofa cushions.
I should also mention that I was immediately greeted upon walking into the store and the sales force was very, very helpful.
If you’re looking for bike accessories, check this place out, they might have some amazing sale on what you need.

They had what I wanted at a good price and the checkout guy was quite friendly. Minus one star for not asking if I needed any help while I was looking for my item and browsing the selection, but I did overhear one of the sales guys helping another couple and he sounded very knowledgeable.

Performance bike is great. The selection is very good, and the prices are about the same as you will find on the internet. More than once, I found something there that I only bought because the price was too good to pass up. The salespeople are very helpful too, and at least somewhat knowledgeable. It’s the only bike store I use in Tucson.

I bought a bike there 2 years ago and they were good to their word. I brought it in for free service and they were fine. They do try to push that membership on you but I just say no… several times!

Performance Bicycle sells bike stuff that is way overpriced, plus they are rude & ignore you if you go in the store. I walked around for 25 minutes, not once did they ask me if I needed help. I was going to buy a bike but they’re more interested in chatting.
Screw them. I’ll go local.

Since it’s a chain they have a decent amount of stuff to browse around. They are nice enough, but if you have questions or need to buy anything significant consider going to one of the many extremely nice local bike stores around town.
It’s actually on the Southeast corner of Broadway and Kolb, as far as I know.