Midas

I took my car in for a simple oil change and that seemed to go well. My complaint is while checking the air filter they lost one of two clips that held the housing together. I know they lost it because I looked at the air filter and housing dismantled with the manager so I could change it myself. Both clips were there before they re-​installed the air filter. I drove to purchase an air filter and noticed one clip missing. I returned (2^nd trip) and the manager said his mechanic said there was only one clip. Right. They did offer to replace the clip but that means a 3^rd trip for one oil change! Imagine what they might do to a real mechanical challenge?!

Don’t trust them if they say you need a repair on your vehicle. Get a second opinion. They tried to tell me my drive shaft was cracked and leaking. They were trying to charge me over $ 800 for the part alone and said it was a huge safety issue. I called my mechanic and let him know what they were telling me and he said it didn’t sound right and not to let them touch it. As soon as I could I brought my car to my mechanic and there was nothing wrong with my car. It was a simple worn boot, which was super easy to replace and cost next to nothing. Midas did fine with the oil change, but they should not perform or recommend any major vehicle repairs. I feel like they were trying to rip me off and do not plan on visiting them ever again.

Took my truck in for some repairs and ended up getting a new exhaust put on Jay was awesome worked with me on price and parts. they had a rental truck for me to use while work was being done. when I left the abs light stayed on took it back in and he had it fixed right away. I felt like a valuable customer and will continue to bring my truck here or refer this midas location…

Worst customer service ever. We went in with a LivingSocial voucher. Jay wouldn’t give us the print out of service done on our cars, the oil change light was left on, and we didn’t get a service reminder sticker on the window. They didn’t even call us to let us know the cars were ready to be picked up. Jay said that all that info gets emailed to LivingSocial and they handle it. I asked why the voucher says the standard oil change is $ 75, but they have it listed for $ 25. He blew me off and said LivingSocial deals with all that. He was a real jerk. At least he was dumb enough to forget to scan my voucher. I’ve had much much much better experience at the 22^nd St location, they’re good people over there and that’s where I’ll go for now on.

Go to the Midas at INA and Thornydale. I’ve been taking or vehicles there for years and never have them tell me I need something I don’t. They did point out my bad tires (which I knew) but that’s it.

I thought I had finally found a place where I could trust the mechanics with my car. Unfortunately this is not the case. I took two vehicles in on the same day — one to get an oil change and the other to change the brakes and rotors which I supplied.
Please «SHARE» this review on Facebook, Twitter or any other social media site you can! I want to make sure this does not happen to anyone else!
I took my vehicles to the Midas on 3302 N Oracle Rd., Tucson, AZ 85 705. The first vehicle was a $ 19.99 oil change turned into a $ 1000 job. They supposedly replaced the catalytic converter and gave it an oil change. I paid for it and a day later it couldn’t go more than 30mph. I took it back and they «replaced» the «cylinders» in the catalytic converter and replaced the second cat. Two days later, I came back to check the work and had him put it on the lift. I looked at the front cat and it was the same one, rust and all. I complained and they put a «third» front cat. The light went on a day later. Now because my son complained to corporate, the owner does not want to fix it.
The second vehicle came in for brakes and rotors. $ 75 turned into $ 525. They said the control arm was bad and he was going to have to order it from Phoenix. Waited the whole day in the shop without either car. In the evening, the sales person as well as the manager came in and said everything was ready. I paid for both vehicles but only took one. I told them I would come back for the other one later that night as I did not have anyone to drive it. I came back thinking all the work was done. The only work that was done was the brakes and the rotors. The alignment, the control arm and a hose that was to be installed were not done. I complained and the manager apologized and said that all the work would be done on both cars to completion and he would give me two royal flushes as well as a $ 500 credit. I took the truck the next day to finish the work. I came back to find out the only thing that was installed was the control arm (I couldn’t verify this because he wouldn’t put it on the lift). The owner was upset because my son had written a complaint to corporate and I was informed that none of the promised work would be completed or the credit of $ 500.
I am left with two vehicles that the original work has not been completed and no way to recoup my costs. I spent over $ 160 If you have any information or complaints on this shop or can help me get the work finished, please contact me.
Thank you,
Angelica

Finally got around to updating this. Sure enough, got this checked out and there was nothing wrong with my car. I continue to bring my car here because of the Groupons and haven’t had a problem since.

I am so done with this Midas. This is literally the only oil change shop I have been to where they cannot just do a simple oil change, but instead always find something additional wrong with my car EVERY time. And I’m not just bringing in the same old junker each time — I’ve now had three different cars in here and the same thing continues to happen.
Of course, you expect Midas, Meineke, Jiffy Lube, etc. to tell you that you need new wiper blades or a new engine air filter. That’s easy to brush off. But with this shop, it’s struts, brakes, cabin air filters, coolant exchange or something worse.
Within about 3 months after I had them do a fuel system cleaning for me last fall, at least 2 other shops suggested the same service. The last time I was in, for a simple oil change and coolant flush/​exchange, the process took 2 hours (when it should have taken about 45 minutes). I brought my girlfriend’s car in for an oil change and tire rotation — not only would they not rotate the tires, but now she has a hubcap missing. While I can’t blame them for this, because we don’t know exactly what happened, she did call to ask if maybe they had her hubcap — whoever answered the phone was extremely rude and didn’t even bother to look for the hubcap. He brushed her off and told her it must have been stolen. Well, thanks for nothing.
I am very happy to spend a little more money and go to a shop where I trust the staff to not screw me around and actually take care of me and my car. From now on, I’m using Micro Import Services, everyone reading this should check them out.

Service is bad at this location. After waiting four hours, when I was quoted an hour for a repair, the gentleman working there rolled his eyes and said he would ask how much longer. He walked into the back office and completely blew me off. When I went up to the counter to pay, I was treated like I was more of a nuisance than a customer. No, I will never return.

Great service! I popped by unannounced when my blinker stopped working. They saw me immediately, and a new bulb in my blinker in under 5 minutes. Then they sent me on my way without charging me a dime, I couldn’t believe my luck! I’ll be back for sure

I was leary of coming after reading some reviews, and probably wouldn’t have if I didn’t have a groupon, but I was presently surprised. One of the employees was a little short with me on the phone and the visit ended with the obligatory upsell, but other than that I have no complaints.

I’m not sure if it’s just me but every time I come here for an oil change my 2006 Volvo needs some sort of expensive repair. It has happened to me twice now. Other than that, the mechanics are friendly and their schedule is accommodating.

My wife and I purchased a Groupon to have our oil changed here. We brought the cars on different days and were told on each of our visits that we needed fairly expensive repairs.
When we sought prices from other shops, two different shops told us that there was nothing wrong and that Midas had lied to us.