Mattress Firm San Carlos

Excellent customer service. Helped me pic the perfect bed and provided me with a great deal. Box spring that arrived was way too tall and the next day they brought a lower one with a no hassle exchange. Also bought a pillow from them, and it was too fluffy for my neck and they gave me a more expensive pillow that works better for me w/​o charging me extra. Would def do business them with again!

I bought a Tempurpedic here and had trouble sleeping on it after several weeks. I just did not like the product and wanted to return it. Their return policy at the time was that once I bought something from them, there was no way to get my money back. I could only exchange it for something else. The sales rep became angry when I said their policy reflects a «customer last» mindset and I suggested that the customer should be king, as most businesses do. He would hear none of that. I suggested that Sleep America’s disdain for customers will hurt them in the long run. This happened several years ago and if their return policy has changed since then and they have a customer friendly attitude, I will erase this post.

I was so impressed by my bed shopping experience here, all thanks to Jeff! I had needed a new bed for weeks but was reluctant to put myself through the awkwardness of lying on beds while listening to a salesman. I was driving towards Mattress Firm across the street from Sleep America and pulled up to see a young kid with gel spiked hair and decided no thanks. So I headed over to Sleep America across the street.
Walking in to Sleep America I was warmly greeted and even though I had wanted to look around on my own, I didn’t feel the annoying bed salesman vibe from Jeff. He had an in-​depth knowledge and asked genuine questions. He was able to find me an amazing deal because I was willing to settle for a floor model bed and a mis-​matched box spring. Since the bed will be covered with sheets and pillows who cares what it looks like underneath as long as it is comfortable? He helped me narrow my 2 choices which differed by $ 400 in price. Jeff even encouraged me to go with the more inexpensive bed but I ended up with the one that felt the most comfortable.
I would recommend this store to anyone wanting a low-​stress and genuine bed shopping experience.