Make Calls With Cricket Wireless

This is the worse customer service in the world. They are rude and disrespectful. I would not even give them one star if I had an option. I have been a client for many years. I have never been late on a bill and actually elected to do auto-​pay. When I had to purchase a new phone the gentleman and his co-​worker acted like I was not even standing there. They continued to talk about personal issue’s. I am currently looking for a new service. Would not recommend them at all. If you need customer service over the phone you will reach someone from another country named Mary, but cannot be understood. they do not speak or understand English.

In October 2014, I went to this cricket store to ask about my options for getting a new phone. I was told that I could buy one with cash or I could get a new phone and have 90 days to pay it off with no interest. I chose the 90 day pay off option. Big mistake.
Michael C. was the employee «helping» me that day. After talking to Michael for 45 mins and getting my new Samsung Galaxy S5, Michael reassured me repeatedly that the total cost for my phone was $ 589.99 and that I had 90 days to pay off the balance. He said if I took longer than 90 days to pay off the phone, it could cost up to $ 1300 after interest charges, etc.
A week goes by and i notice $ 27.44 has been automatically deducted from my bank account by a company called Progressive Finance. I call up this company and they tell me that Cricket authorized them to deduct $ 27.44 from my bank account weekly in phone payments, but that I could still pay my balance before 90 days and the weekly payments would stop. Michael C. NEVER mentioned this. At all. I asked the CSR from Progressive what the balance on my phone was. He said it was $ 736. I told him that Michael from Cricket told me my balance was 589.99 and the response I received from the Progressive CSR was, «We’re not responsible for anything that Cricket told you. Your phone is being financed at 20%.»
Then when I tried to go back to the same Cricket store to talk to Michael C, I was told they don’t handle phone payments at that store and that if I had a complaint, to call Cricket customer service. They wouldn’t even talk to me.
Apparently, that Cricket store is only there to screw people out of their money and can’t handle customer service issues.
Shame on you Cricket and your company has the worst customer service reps ever.

the people who work at this store are totally disrespectful and do not care about there customers! i went in there to cancel my services with them because just a few days of having service with them my phone was already acting up really bad and the service blew. i was in central Tucson and no service, according to there coverage map its pretty much everywhere in Arizona. the first person i spoke to told me i wouldn’t get any of my money back even though the person who helped me get the service told me i would but just not the activation fee… yeah well the definitely was not the case. they told me that i couldn’t get my money back for the month of service and that they don’t sell phone with intention of them coming back! i ended up losing out on $ 100! will never be back to cricket

Cricket does not even deserve one star, but let me enlighten you with my wonderful experience with cricket. I’ve been a loyal cricket customer for an entire year (even I’m surprised) and I’m sure you’ve heard of the old catchphrase «You get what you pay for» right? Well this catchphrase’s sole existence was probably created just for Cricket. I’ll be honest but for a prepaid carrier they did have some really nice phone (perhaps the only thing keeping this company from sinking on the U.S.S Bankruptcy) but their entire network and their Customer Service stinks worse than rotting meat in a city dump next to an open sewer. (and personally I think that’s where all of the cricket employees live, especially the manager) But after Cricket started charging me for the Vaseline, I decided it was time to hit the road. This horror story all began on November 2012 when I decided to buy an iPhone 4S straight from cricket (the second biggest mistake I’ve ever made in my life… whats the first? choosing to become a cricket customer.) well anyways, I thought «Hey, $ 55 for unlimited talk, text & web is not bad!!» Right? WRONG!!! The data speeds are slower than molasses, I’ve had more dropped calls than leaves off a tree during fall, and the cellular coverage was like an ant in the world (hence the ant being the little service coverage that they barley have) but after being a customer for about a year I discovered that T-​Mobile offered 4 lines for $ 100 and for about $ 20 more you get UNLIMITED 4G LTE data with tethering. (No caps or overages like *cough* *cough* do I need to say it? CRICKET!!!) but as soon as I found out that you have to unlock the iPhone to switch it to another carrier, well this is where i can safely say shit hit the ceiling. I walked into cricket and asked them nicely to factory unlock my iPhone. They told me that the could not unlock it because they were not «trained» and that only Apple can do it. (I’m stupefied they are even potty trained) so after after I walked out of the store I decided it was time to start world war T to get my iPhone switched to T-​Mobile! I researched online, I went to other cricket authorized dealers who can flash phones, and I even called Apple for help. they all told me that I CAN have my iPhone unlocked but it was all up to the «Corporate» cricket store. Even Apple told me that «Cricket were Noobs to the whole being an iPhone carrier» it’s sad when the manufacture makes fun of the carrier when they don’t know what they are doing. anyways with this in mind I walked back to the corporate cricket store and asked the manager to please factory unlock my iPhone. he said («Sorry, cricket cant unlock the iPhone only Apple can unlock the phone.») I told him, what Apple, & event their own authorized dealers said. «Cricket can unlock the phones, and according to the other cricket store the policy for unlocking iPhones is to have at least 6 moths of service before they can unlock it. (I’ve had them for a year for those who are keeping track) After that being said the manager still refused to help out. so I decided to call for backup, Apple Customer Care to the rescue!!! After explaining my situation, the representative thought it was absurd and childish how the cricket staff had been acting. He was even willing to talk to the manager himself to explain that they can unlock it, but the manager had a been cranky from constipation. (I should have brought Pepto bismol with me) The representative told me to take this up with the head corporate office and keep trying because they are the only ones who can unlock my phone. Long story short save your money and get T-​Mobile, it may be about $ 10 more but trust me you will not regret it, the customer service is very friendly and the service in amazing unlike cricket who only cares about your money and could care less if you’re satisfied with the quality of service they provide which is nothing!!!