Keller Williams Realty Tucson Territory

I closed on my new home 3÷18÷2014. The entire process went very smooth. I hit a home run by having an excellent agent named Rachel Kraft who was on top of the game every step of the way. Thank You Rachel and Keller Williams, GREAT JOB!!!

I didn’t want to write this review, but I think others should know the experience that I had. We went to Keller Williams to find an investment property here in Tucson. Because what we were looking for was considered commercial, we were put with agent Gary Best. From the start Gary was always a kind person. I enjoyed his company and kindness towards me, but he had no interest in my interests. From the start he seemed to be against my ideas. Since they were things that «he wouldn’t do» him self I felt like he was not interested in helping me with the places that I wanted. Me and my wife had found a property that we were very interested in. We continually told Gary that we wanted more information on the property and he would not deliver. Again, because he personally didn’t have interest in the property he didn’t feel that we should. Finally we got him to take us to the property, and we talked about putting in an offer. We wanted to go inside of the property first, and he told us he would contact the selling agent to get the key code. Over a week went by and still we weren’t inside. I would e-​mail him every couple of days to check in and either he didn’t respond at all, or he would tell me he couldn’t get in contact with the seller. Finally I decided to take things into my own hands. My first call to the seller was responded to within an hour and i had the key code myself. Gary was very upset that I contacted them because it made him look like he wasn’t doing his job. Well to be honest, he wasn’t doing his job. I had little faith in Gary from that point on, but we continued to work with him. I would send him e-​mails daily that would get no response. Then when we found out that there was a quickly approaching deadline on the property we wanted to move fast. Gary never responded after that. We waited almost a week with no response, so we decided to do everything ourselves. I am very displeased with our experience with Keller Williams, and I would not recommend them to anyone. Because of Gary dropping the ball, we were put under a very tight schedule, and have lost precocious time that could have been used negotiating the property. Now we were faced with having to put in a final bid and hope that we got it. I would say that Keller Williams is more interested in there own interests and not the clients. Shop around for a real estate agent, and stray away from Keller Williams.

I have spent a lot of time pondering this review. I really don’t like to give a review with such a low rating, however, my experience with Keller Williams has left me with a sour taste. Because the economy and housing market is down so low, I thought maybe I could afford to purchase a small house instead of renting. I would have been a first time home buyer. I wanted to work with a smaller local realty company verses one of the larger/​high volume companies. So, a couple of months ago, I called Keller Williams. I was referred to them by a friend. The person answering the phone was nice. I was transferred to a person by the name of Mallory or Hillery (something like that). I was immediately questioned about my income and employment history and told that I needed to be prequalified. It wasn’t so much the questions that bothered me but the way I was made to feel. It was like my meger income and the price range I could afford was too petty for her and that I was wasting her time. Again, it wasn’t what was said, but how I was made to feel… small. Needless to say, I never called back. I did find another realty company to work with that makes me feel like a «valued» customer. I’m looking forward to being a homeowner soon!