Fletcher’s Tire & Auto Service

**added this same review to the Goodyear location**
Stay as far away from ANY Fletcher’s as you can. They are scam artists and dupe their customers. To top it off they don’t even complete work appropriately and I think they purposely «break» things in your car to make you purchase more work. I have several examples but will share this on that just happened recently.
I purchased a set of tire from the Fletcher’s in Goodyear about a year ago. They sold me on the road hazard warranty stating how it covers all problems that I could have outside of the manufacturer’s warranty such as a nail, blowout, etc. So the sucker that I was, I bought it for all 4 tires at a cost of about $ 16/​tire. Bought the car into another Fletcher’s in Tucson and they are charging me $ 78 to replace a tire. Why I asked being that I bought this warranty. So here is the breakdown as it was explained to me.
$ 16 — for installation (mount & balance) — I’m ok with this
$ 16 — for Road Hazard. OK didn’t I already buy road hazard you ask? Yes! But this fee is to use the road hazard. Say what? Yes, to use the road hazard that already purchased!
$ 41 — for the replacement tire because I used more than 25% of the tread
So truly by buying this warranty on a $ 107 tire, I paid $ 16 for the original warranty + $ 16 to use the warranty + $ 41 to replace the damaged tire = $ 73. That is 68% of the original cost of the new tire!!! Unbelievable!!! Top to it off, the person I spoke to kept saying «Well, at least you didn’t have to pay for the full tire», «That’s just policy». ARRRGGGHHHH!!!
The only reason I came back to Fletcher’s after my other experiences is because of this warranty. Best believe I will never ever ever do business with them again!!!

Mike is hands down the most approachable auto-​mechanic I’ve ever dealt with. He answers all of my questions (believe me, I have a lot) thoroughly and sincerely. Not to mention he is ALWAYS friendly. The rest of the staff I’ve interacted are just as knowledgable and cordial. Thanks to their customer service and good work, I keep coming back.
Keep up the good work guys.

Didn’t bother. I took my rimmed tire with a nail in the tread in to the 7989 n oracle Tucson location today and my bs radar pegged out, they claimed they couldn’t patch it and wanted to sell me a new tire but claimed Michelin pilot sport was discontinued and they would take several days to get. Went across to street to discount tire and they fixed for free. This Fletchers should be turned into a latte stand.

HORRIBLE. BEWARE. Stupidly got the groupon for oil change and brake pads. As soon as my husband drove the car home from them, we noticed smoke coming from the hood. Turns out we have a cracked radiator that, hmmmm, happened IMMEDIATELY after the work was done on our car, and after they tried to get us to get things fixed that did not need fixing. CROOKS.

Fast. Courteous. Good value.

Took my car in for the first time using a GroupOn that included tire rotation and balance, oil change and an air filter. I’ve learned to always check this kind of service. The oil level is OK and tire pressures were close to correct but not to spec. The real problem is that they didn’t properly torque (tighten) the wheels, which is a serious safety problem. Of the 20 lug nuts, 7 were under torqued. They use a gun with preset torque so this is just sloppy work, or bad equipment.
They get 3 stars because the oil was changed and the tire were rotated OK. Be real careful using these guys.

I went to this place before because it was near my place. I moved to Tucson last year and despite this place having a mediocre review, I decided to have the benefit of the doubt. Last time I went, they gave me an oil change like I asked but recommended for me to get new tires and decided to not do the tire rotation like I asked. That’s fine and all, but they gave me a quote of $ 200+ for two tires. Now I may not be a mechanic, but everyone around me has cars and told me that is a horrible deal. I still didn’t get the tire rotation that I needed so I bought a groupon, and of course it’s for that same car repair shop. After my tires were rotated and one tire was repaired for a nail puncture, I was told it was $ 57. I then told the guy I had a groupon for a tire rotation and two tire balance for $ 19. I already purchased this online for $ 20 which should have resulted in him omitting that $ 20 from my bill. He got upset with me for not telling him beforehand. Then he proceeded to tell me that I need to print out the voucher. I have always purchased deals on groupon and never had this problem before. The convenience of purchasing a groupon is being able to show them your voucher via smartphone.
Aside from his attitude, here is the problem that I had with this place. So apparently on groupon, this tire rotation and balancing is originally valued at about $ 70. If that were the case and he knew I didn’t have a groupon, he would have told me my total was around $ 85. So in actuality, I didn’t get a deal at all with my groupon purchase because he billed me at $ 57 originally and I already paid $ 20 for my groupon. He deducted $ 20 from my bill and my new total was $ 37. So let’s do some simple addition. $ 37+$ 20 already paid to groupon=? $ 57! I basically paid the full retail price. They inflate their price on groupon to trick you into thinking you’re getting a bargain but you’re really not. I’m thinking of writing a complaint to groupon for their fraudulent advertising.
I haven’t even written a review for any business in Tucson for awhile now on Unilocal,but guess how angry do you think I am? Thought the trip to this place is convenient, I would rather drive for miles or get a tow truck and go elsewhere. I will never step foot into this establishment because of their stinking attitude and I can’t trust them always trying to make a couple bucks off of people. You ever hear of those shady mechanics? Well this is one of those places. Highly unsatisfied with their customer service and moral ethics. If you don’t believe me, please go read other reviews as reference. Goodbye.

My husband and I have been getting our cars serviced here for several years… we have always had a good experience every time we went. This last time I went, I needed new tires and an oil change. I called ahead so they could get the tires ordered and had an appt. for two days later. The night before, I received a call that for some reason, only three tires arrived and they wouldn’t have them in time for my appt. Normally, something like this would be a negative experience, but Ken and Mike and the gentleman who rang me out really went above and beyond to make my experience as pleasant and fast as possible. It was a busy Friday and they squeezed me in at a time that was convenient for me. They had me in and out in an hour and gave me the oil change for free. They were all very apologetic and kind the entire time. I never expected to be treated so well at a tire/​auto shop of all places. I so highly recommend this place! Not only do they do great work, they are great people!

Brought my vehicle in yesterday morning for service around 8. We got a call a couple of hours later to let us know what price would be and what was being done. Shortly after that we got the call vehicle was ready for pick up. I would have given more stars except that my waste bag was left on the floor after their work was done and I had to pick it and the waste that was in it up.

We have been so satisfied with the convenience and great service at this particular location. We’ve had tires put on 2 different cars in the last 6 months.. They gave us great deals. Even had one Groupon which was honored. Not sure if it was Groupon or another discount like Living Social. It was one of them. Recently after getting stuck with a dead Battery on one of our cars. Sears replaced the Battery and they noticed we needed an aliignment on our tires. This car just got the new tires about 2 months ago. However, I was on an incredibly bumpy road in a cemetery (sounds weird but true) and that may have caused this problem. Took it to Fletcher’s and they gladly realligned the tires for us for free. They are pleasant, knowledgable and always do the right thing. Love the fact that they are so close to our house.