Express Flooring

Great experience. Love the pet carpet and so does our dogs. Carpet installed on time. Laborers very respectful of our time and our home.

We had a sales rep come out on. A tues. very nice told him What we needed he showed me samples. We picked one out. He to us the would be out that Sat. 8 am. They showed up 8 am a day did the install.

I am replacing some flooring at my house. I see Express Flooring commercials nonstop so I figured I would add them to the list of quotes I would get. What a mistake that was!
The salesman that came out was completely unprofessional. We started with a worthless survey. He asked question ls that were scripted and obviously did not apply to my situation. For instance why was I looking for new floors. My old flooring was already torn up, I think that was obvious.
As for the budget question, I answered that not even seeing a sample of his product or knowing the price of something I like I wouldn’t be able to answer that question. His next question was «did I plan to finance». I again stated that without j owing how much it would cost I’m not sure how I should answer that.
At that point the salesman literally looked around the room from where he was standing and says we could do it for $ 10,000−17,000.00. I was shocked. My house is nice, but it’s not mansion needing gold tiles and diamond grout! I said that was more than I wanted to spend for a space the size of 650sf. I explained I didn’t plan to be in the house forever and would like to get some return on my investment when I sold the home. I asked to see what samples he had so I could get an idea of prices. He assured me that tile floors add $ 10,000 in value to the home. So spending $ 17k to get a $ 10k return is good??? I don’t think so. He got on his iPad and began «crunching numbers.» He told me if I got the least expensive tiles, and he gave me every possible discount and really brought the price down as much as he could, he *might* be able to get the price down to $ 7000! At $ 7k that comes out to $ 11/​sf. That was almost 3x higher than every other estimate I received. I told him that price was not going to happen either. I pointed out he had NOT measured the space, nor had he shown me any samples at all. Not a single one! He said he did not think he was the company for me, I agreed completely and showed him the door. Total waste of time. What kind of company would give a price without even measuring or showing me products?

Don’t fall for their sales pitch! Under the guise of completing a survey, we were asked how much we willing to pay instead being told how much the carpet would cost. Implied that we were paying for our furniture to be moved when their ads clearly state that this service will be free. Arranged for an early morning installation which was changed to late afternoon when they called to confirm and then postponed to the next day at the time they should have been arriving. Very inconvenient for the customer. Also want you to pay in advance or will only accept cash or money order on day of installation after accepting a check for half down. The hassle of getting a money order almost always assures you will pay in full before installation so that you have no recourse if anything goes wrong or they change your install date. In general the entire presentation makes you feel as if you’ve slammed into a price that may or may not be fair. The salesman claims that he does not work on commission but I would guess there is another word they use instead– incentive perhaps. I’m giving them one star because once the installation crew arrived they did a good job.

I picked three stars because I love my finished floors but I had concerns throughout the whole process. The salesman was a slick salesman. He acted like he only had a couple samples in the car. The first day of installation the installers were supposed to be here at 9 am and showed at 2:15 pm. The second day they were supposed to be here at 9 am and showed at 11 am. When I called customer service the lady was unhelpful and rude as hell. It took three days instead of two because the transition strips for carpet to wood were not put onto the truck. Whatever. I won’t use Express Flooring again when I replace my bedroom carpets.

BEWARE ! It took Seven Months to complete installation of my carpeting ! Some carpeting was defective when installed. The rest was found defective and reordered. Time after time the target installation date was changed apparently due to inability of carpet manufacturer to produce carpet. Never Again will I deal with this company. Be advised. One Star is as low as Unilocal will allow me to indicate.
The new carpeting and pad are thicker than my former carpeting. As testament, some doors in my home now drag on the carpet. When installers finished there were chips out of paint and plaster all along floor level. EF claims this was not done on installation which is total BS. BEWARE !

Customer service was outstanding and we received some awesome discounts! The installers worked from 9am to sometimes 5:30pm over three days. Furniture was ready to be moved back in by the time they were done with the grout. They took great care with installation and I felt comfortable leaving home to let them do their job. Originally we weren’t going to have them tile the laundry room but was very impressed with their work that we are having them come back next month to do that area.

Please what ever you do, do not use Express Flooring. They are a horrible company with which to deal. I purchased carpeting for a rental property I own. When the carpet was installed the installers left a great deal of trash behind them which I had to dispose of. Less than a year later (now) some of the seems in the carpet began to split. I contacted Express Flooring to repair/​stretch the carpet as a part of their warranty. Their repairmen came out to my property and claimed the work wasn’t covered under warranty and that I’d have to order more carpet to patch the areas needing work. They didn’t have the carpet in stock so additional delays would ensue in getting the carpet. After the delay, the carpet arrived in their warehouse and an appointment to fix the carpet was made adding more time to the process. When the carpet repairmen arrived at my property on the date of the appointment, I explained what needed to be done and the repairmen simply said they didn’t want to do the repair, dropped off the carpet, and left! (I couldn’t even make that up). Now I’m waiting for Express Flooring to have another crew come out and actually do the repair, however they take a tremendous amount of time to return phone calls, so I assume this repair will be delayed further. As of right now we’re going on 2 weeks to get this carpet repaired. Express Flooring is simply an awful company with which to deal. They are not worth the time or hassle. Their customer service is terrible, they take a ridiculous amount of time to return phone calls, and they are simply infuriating to deal with.