Enterprise Rent-A-Car

We rented a car for our Vegas trip this September and was very happy with vehicle and service. Rented a premium vehicle that turned out to be a 2016 Volvo crossover. Drove like a dream. Made reservations on-​line and the day of our pick up received a call from one of the representatives a half hour before our reservation pick up time. Hassle free experience and will use them again in the future.

Enterprise was quick and convenient when I needed a rental while my car was in the shop. They provided transportation to and from the collision center, and the process was reasonably painless.
My sole issue with the experience was the odor inside the rental car. Despite several no-​smoking stickers, the car had the strong foul odor of tobacco smoke, mixed with an equally-​foul powerful masking odor like an air «freshener». It made driving the car unpleasant and frequently required me to set the A/​C to outside air rather than re-​circulating air in order to reduce it.
Enterprise also charged me 5 days of their basic insurance protection, despite having the car for slightly less than 4 days, because they charge based on calendar days. I suppose this is standard practice for rentals, so I didn’t take a star off the review for it. I picked up the rental car around 10am on Monday and returned it at 9:30am on Friday. I would certainly have been happier if they charged me for 4 days instead.

This is an update to my previous review:
They went over and above to make sure we were taken care of. They apologized and apologized over and over. They were way busy and just couldn’t handle the volume.
They made it right and took care of me and my family.

Ugh, I hate writing bad Unilocal reviews. This is only my second one. I love giving 5 stars, but I want to help people out, so here goes.
I WILL NEVER RENT A CAR FROM THIS ENTERPRISE AGAIN.
I have learned that Enterprise is sort of a hit or miss organization and although this is not the first problem I have had with this business, I have had some positive experiences AT OTHER LOCATIONS!!!
I had taken my car to the shop and the «other guys» insurance was footing the bill so they are the ones who set me up with this car rental. They put me in a Mazda 6 that was filthy. I asked for a different car and the sales associate told me that if I wanted a different vehicle I would have to pay more so I reluctantly accepted the car making sure the stained seats were noted on my receipt. My car took longer to repair than anticipated and I returned my rental 12 days later.
The next morning I received a nasty call informing me that I had «trashed the car» and was being charged $ 75 for detailing. I spoke with the manager who was equally rude even though they had a copy of my receipt. I acknowledged that in 12 days obviously a little dirt would get in the car but not to the extent they were saying and referred them to the receipt. Of course they wouldn’t budge.
A similar incident happened to my family at another Enterprise. I am convinced that this is just one of they ways they make money… through misrepresentation and taking advantage of clients. I have filed a complaint through the Better Business Bureau.

Where do I begin? Maybe by lamenting the fact that there is no zero stars option.
I rent cars from this location at least 3 times a year. Usually the service is decent. Not this time.
I rented a car and there was a change made by me, in the pick up time and drop off date.
The drop off time remained the same.
My first issue was with the car I was given, I had originally asked for what they said could be a Nissan altima, dodge charger or Chevy impala.
I got a Mercury Grand Marquis, which is to most people an upgrade. I rather have a mid size car. Not everyone wants to be driving around in a boat sized vehicle, that although long had very little leg room. I asked if there was anything else I could get and the answer was, another Marquis. I guess I had no choice did I?
When I returned the car, I had issues with the billing. Which was double what I had been quoted on-​line. Now I understood I made the changes, but I asked initially if the price would increase when I made arrangements for an earlier pickup time. I was told NO increase in price.
When I arranged to drop off a day later, I was hang up on by the person on the phone before I could even ask how much more. I was asked what my name was and told the changes would be made. And then the person hung up the phone, not even an «anyhting else I can do for you.» Could I have called back, absolutely, but I was on freaking vacation people, and calling enterprise because they lack the basic customer service skills is not how I want to spend it.
Finally, when I returned the car, I was a little shocked by the price. I understood the price would change, but not by $ 100 dlls!
So I was trying to understand why the price had increase so much.
The woman that was helping us was so rude throughout this whole process, she was making things so much worse. When I had to prove my original price, I showed her the confirmation email on my phone. I scrolled right to the priced and showed her. She took my phone scrolled to the bottom, and said that this was the price I had to pay today.
That’s when things got ugly. Very often when I’m being presented with something I don’t very clearly understand I try to make sense of it by repeating it out loud to someone else. Which is exactly what I was trying to do with my husband.
The woman that was «helping» us was constantly interrupting me. Now I understand that billing in some situations can be confusing. That’s part of my job, explaining billing to customers, and if anything, I have learned to let the customer speak, and DON’T interrupt them.
This woman kept interrupting me, and at one point, when I told her I was given inaccurate information by one of the store employees, she told me:
«We do not give out wrong information, we do this 100 times a day and…»
I couldn’t take it, this time I interrupted her and told her that I didn’t care how many times she did this, because this time they got it wrong.
Did I mention that the other employee there, was not even able to operate the copy machine and that she had to walk away from our conversation to help her. But they don’t give out wrong information… ok.
At one point I just told her to charge it to my card. She grabbed my paperwork and while holding it by the edge with the tip of her fingers said: Do you want this?
Really? I just agreed to pay you and you are going to give me an attitude and piss me off even more? I was so mad.
At no point was there an apology for the misunderstanding. Because even if I was wrong, I wasn’t being unreasonable. I was simply trying to understand.
This could have gone a lot better had she not been so rude and condescending, a little more patience and a simple I understand your frustation, or I apologize for the misunderstanding, would have sufficed and made the whole thing a lot easier.
Yet it turned out very wrong. I was so upset by this situation that it took me a while to write this review. I will not go back to enterprise. I will not recommend this location to anyone.
I’ll be sending enterprise a copy of this review.

I agree with Donald B! Have rented a lot of cars in the past and
always felt a little ripped off by price. Enterprise was a refreshing
experience as well as a «seamless» transaction.

Enterprise has the best rental deals of any car rental place I know of. We rent about 15 times a year and use them whenever we can.
They drive to you and pick you up and bring you back to the rental place, you sign the papers and off you go.
When you return the car, they drive you to your destination and drop you off. Tips. Always ask for the smallest car and they never have it when you get there so they give you a bigger car at the rate for the smaller car.
Very often you can rent a car on weekends for $ 9.99. always check for this option
This pick up and drop off is no big deal if you are flying into an airport (where else would fly into) and will be flying out of the airport BUT think!!! If you use the hotel shuttle to pick you up at the airport and to drop you off, you can rent for 2 less days. Even better, if you are staying for a while you might rent for 2 or 3 times and have the rental place picking you up and dropping you off and save even more.
The founder of Enterprise was a fighter pilot in WW2 who flew off of the USS Enterprise (a member of the greatest generation) and is one of the reasons you are not speaking Japanese today. Give him your business.