Douglas Automotive

I needed to pass emissions back in aug. and I went to Douglas because one of my employees said they did work for him and he was really happy with them. They fixed my problem and didn’t charge me anything. I was shocked because I am used to being taken advantage of by mechanics because I am a woman. In October my van started leaking power steering fluid and I found out I needed a rack and pinion. John gave me an estimate of a little over 700.00. Another guy said he would do it for 400.00 but I didn’t know him and he didn’t even have a shop. January 28, I decided to go with John at Douglas and I am so glad I did. They fixed the rack included the alignment, replaced my radiator cap and checked out my transmission and charged me less than the original estimate. The van is running perfect and they even gave me a ride home and picked me back up after. All I can say is Thank you so much for being honest hard workers and caring so much about your customers. It feels good to be able to trust and have faith in my mechanic. That is what this country was built on, and you just don’t find it often enough. I will never take my vehicles anywhere else. You have a customer for life.

I was looking for a mechanic, and funny enough, I found Douglas on Unilocal.This is by far the best mechanic I’ve gone to on the 15 years I’ve been in Tucson. After my first visit, I felt relived And shocked that I found a honest mechanic. I take both of my vehicle there, and I’m always impressed with their work and incredible customer service.

While the location is off the beaten path, the trip is well worth it. They are always very professional and friendly and I’ve never had to wait long. Both times I went there, they fixed my car’s minor issues without charging me. After going to Douglas, I can’t imagine taking my car to another auto repair shop in town.

Matt J’s review is spot on. Great customer service, they’ll drop you off at home, reasonable prices. A trustworthy and knowledgable auto shop is rare. This is one of them.

We’ve taken four different cars to Douglas Auto over the past 3 – 4 years, and it’s the only shop I trust to do quality work and not rip us off. For everything from oil changes to alternator replacements and 100K mile service jobs, Douglas Auto has been up to the task. We recently bought a new-​to-​us (used) car, and I asked the guys to inspect it before we made an offer. They spent about 30 minutes looking it over and didn’t charge us a cent. Obviously, they’ve earned themselves customers for life.
The location is interesting. I wouldn’t say it’s out in the middle of nowhere, but it’s not the kind of place you stumble into by accident, either. For first-​timers, the easiest way to find it is by entering from Cortaro Farms Rd. Heading west on Cortaro, turn right on Joplin Ln (just before the railroad tracks). Follow that back and stay right at the fork; the shop will be on your left. Once you’ve been there a few times, there’s a «secret» entrance off of Hartman Rd. Use satellite imagery on Google Maps to figure that one out.
The lobby is clean, but small. It’s best if you can drop your car off and come back later to pick it up. This is another area where Douglas Auto’s customer service excels, though. If you need a ride back home or to work, someone will give you a lift. We only live about 5 minutes away, so it’s not a big deal, but I’ve heard of people getting rides to as far away as Catalina, which is almost 20 miles one way. I don’t know what kind of work they were having done, but that’s customer service if you ask me.
If you go, mention my name. I’d venture a guess that 90% of their business is word-​of-​mouth or referral-​based, so it’s nice to know when satisfied customers are spreading the word.

If you’re looking for an honest reliable auto repart shop this is the place. After getting a recommendation from a dealership that I needed an expensive repair I got a second opinion from Douglas that was much more reasonable. The shop may not be as new as the dealership but the service is much better. This is the only place I take my cars for repair.

Tell all your friends! I will swear by this place! Been going for 13 years and won’t go anywhere else. I cannot tell you how many times I’ve taken my van in and they don’t charge me because it was something small. They’re honest, fast, reliable and have great customer service! I just wish they would pave that damn road to their shop! =) It’s off the beaten path… a definite jem in the middle of the desert!