CubeSmart Self Storage

my move from one town to another was a nightmare. right up to the point I arrived at Cubesmart. Krystal was so helpful! the only thing about my move was my visit with Krystal. she was polite, caring, extremely helpful and really made the end of a very horrible day very right. as I walked in I received a phone call that one of the trucks with all my belongs broke down. I was almost in tears when Krystal said hello. from there my day instantly got better.
with the delay the trucks were running late and were not going to make it to unload the first truck before gates closed. Krystal was kind enough to let us in with the late truck and I was able to get my stuff stored safely off truck one.
Krystal was amazing. she went very far out of her way, above and beyond the call of duty, and put a bright spot in my nightmare of a move.
her professional manner, kind words of understanding and caring were exactly what I needed to get through this nightmare of a move.
Krystal thank you so much. we will only be using CubeSmart from now on for our storage needs thanks to you. I owe you my sanity today.

Krystal was very nice and helpful. Place is clean and secure. Process was quick and easy.

I have been storing at this location for about a year. I recently upgraded to a bigger unit. It’s not often I have to visit the office. Every time I have had to deal with the staff or if I see them on the property, they are very friendly. I have never seen any trash lying around or anything in disrepair related to the property. It’s a convenient location for me and the access hours are reasonable.

I have to share the poor customer service, poor treatment, and disorganized information I experienced with this facility. When we rented a unit for two months by sighing up in person, we paid and signed an agreement to vacate on a date a few days beyond the two month mark. Wiithout our asking for anything special, we were told that we could empty out the storage unit on that date– that the extra days would be covered by a back dating system. We trusted the office person, and put our item in the unit. Then three days before the date we are to empty it out, exactly the date we gave the person at the time we signed, we received an email stating that we are over due and that we owe a late fee. I searched for an email address and sent an email to ask about this, and there has been no reply. I also took the trouble to call the office at South Pantano Rd, and spoke directly with the woman who signed us up to ask if we were in any kind of trouble, as per this email. She laughed it off and said no problem– that I should have remembered that the date that we said we were emptying the unit fell under the back date period. Trust me she says. No apologies for the confusing email, no TY for checking in with her to make sure I was all set. Then I asked if she would be there in three days, working the day we would be coming to empty out the unit, and she said NO, but that Jake would be there. I asked her to please explain all this to him so there would be no understandings, just a a smooth move-​out. She said no problem. Then the next day/​day before move-​out, I get a call from Jake, saying I owe more money. It was not a big amount of money but I was so confused… I asked if he had spoken to Linda and he said she left him a note. I asked what it said, and he said he did not have it in front of him but that i should trust HIM because the computer says I owe more money. I explained how hard I have worked to avoid being treated like a dunning cheapskate, and I asked that he please call Linda to get her side of the story. He refused to bother her on her day off. THIS IS NOT CUSTOMER SERVICE. This is a weird place– which employee should I believe? I deal with them in good faith and I am now being teated like this??? I was the one who called to find out if everything was ok, but I am the bad guy here. I am NEVER EVER going to go there or to any of there affiliates, and i will tell this story over and over. Incredible! People at companies make mistakes, but they need to handle it politely and with evidence and apologies. Not to mention the fact that the contract i signed did NOT make any of this clear in any way. DO NOT USE THIS PLACE– go elsewhere.

My son is deployed to Afghanistan and had his wallet stolen forcing him to cancel his debit/​credit card, due to deployment he forgot his storage locker payment was attached to that card and to make a long story short his payment was not made. 17 days after the payment was due I got a call informing me of the issue, when I informed them that he was deployed they seemed to not care not only did they charge a late fee they were getting ready to place a lien and start proceedings to sell his possessions (which was everything he owned and his new truck he bought from his last deployment) this company advertises that they are military friendly however they need to educate their employees about laws that protect our service members.