Cox Communications

I can’t recall how long I’ve been with Cox Communications but however long it has been too long. COX HAS TERRIBLE CUSTOMER SERVICE. Every time I call I lose count of how many numbers I have to press to be able to talk with a LIVE PERSON. And after reading other reviews I realize I am not alone with my huge frustration on dealing with Cox Communications.
Some years ago I did not like the telephone service I was receiving and switched to Cox Bundle. (For TV, Internet and Phone.) The installer told me I would be paying $ 119.95 per month which includes sales tax. My monthly bill has never been below $ 152 per month.
Today I called Cox to put a long distance block on my land line phone. After pressing what seemed like twenty numbers I talked with a woman who told me she would take care of putting a long distance block on my phone. After a couple minutes on hold I was talking to some guy that was very difficult to understand and had no idea why I called. Very rude to be transferred to another person without being told. This second person had a very had to understand accent and said he would transfer my call but instead hung up on me. So, I called Cox again. After being on hold a minimum of four minutes I talked with «Andrew.» I explained my frustrations to Andrew explaining that it is rude to be transferred without be told. Andrew agreed. Said he would help me. Then I was talking to yet another person. Andrew did exactly what I spent time explaining what I consider to be rude. Talking with yet another person I finally insisted on talking to a supervisor.
This supervisor, («JoAnn») finally got my phone blocked for any long distance calls. I plan to check to see what other companies I can go with for my telephone and internet needs. And I will definitely do what I usually do with these too big for their britches companies: Write down name, date and time of person I’m talking with. Not that it will do any good later. Just wish I didn’t have to listen to a machine when calling Cox. Have to do this with most big companies but Cox is the Absolute worse.

I wouldn’t even give cox communications 1 star. Their service is terrible. We rarely have our internet work! It’s ridiculous, and when we call they keep telling us the same workaround versus solving the problem. They sent out two technicians for «free» then two $ 75 charges appeared on our bill. They sold us TV service and said it would cost one price and when we got our bill we were being charged an extra $ 100 a month. I recommend to avoid getting service with cox communications their service and customer service is worst in my experience. I’m disappointed.

I got Cox in Jan 2015 for 39.99/mo. For their «preferred internet service». Was told when they hooked it up that modem I purchased «wouldn’t work» so I’d have to rent one. Fine– I needed service so I rented it. Then found out I could purchase it-​after renting for 5 months. Called and they said they could switch it out for another one I could buy because they couldn’t let me keep one I’d been renting for 5 months, even though it was new when they installed it. Waited for employee to show up and install in the 3 hour time frame– he showed up 15 mins before time frame over. He came with the wrong modem and didn’t have correct one in his truck. Again was told I couldn’t keep the same one I had even though it was new when I started service. Schedule another day– guy comes out. Has correct router. Thank God. Then he sees what I have and asks me why I didn’t just keep the one I have. I tell him what I was told and he told me that was incorrect. So he left without changing the modem. I got credited $ 40 for time and frustration — after waiting 6 hours between 2 installs and 1 hour on hold and 2 hours worth of phone calls.
Fast forward to Jan 2016. My bill increases to 65/​mo. Feb 80/​mo and March 100. Needless to say after attempting to get situation figured out, I am told they can «double your speed for 69/​mo or decrease your speed for 54/​mo because you qualify for this promotion.» Well great! Thanks! So new customers qualify for 39.99/mo (which is what I paid for a year) but existing customers get to pay more.
So essentially, they don’t care about the customers they currently have or keeping them happy. They are more interested in getting new customers than caring for the ones they currently have. So I will get internet elsewhere. No point giving my money to a company that doesn’t care about the time and effort I spend dealing with their ineptitude and lack of product knowledge and poor customer service.
Cox is a big dick– and they can suck it.

If I could give it a –2 stars I would. We have had service out here several times a month, and daily we get knocked off of our internet, sometimes for 10 minutes, sometimes for hours. I called yet again tonight to tech support, and asked how many times a day should we expect to be knocked off the internet? I was told it depends on the weather (come on, Airzona is paradise for weather), construction… etc. It is unbelievable that we have to do a hard reset on our modem 4 – 5 times daily to get back online. This is 2015 for God’s sake. Unfortunately, Cox has control, as we have no other internet providers that service our development. So Shitty internet owns us… disgusting.

Don’t do it! Over priced with poor service. Have had service for about 3 months and nothing but problems. Have had several cable boxes that don’t work, technicians have come out several times due to cable issues.
Over priced for what you get!

Can’t lie– I have a Love-​Hate relationship with Cox.
When things are going great (which is the way it usually is for the majority of the time), I LOVE it!
However, when Cox stops working for whatever reason, I get super annoyed– I call their number and usually don’t get to speak to a human being. Instead they have the automated message that helps you «problem shoot» the issue. So you are dealing with a machine– many times this works fine and my internet is back up and running in a few minutes. However, I don’t know what it is about the automated program, but it drives me nuts every time I have to deal with it! It’s just so annoying for some reason.
Sometimes I actually get to talk to a human being and it can go either of 2 ways– either great customer service and someone who seems to actually care, or someone really annoying on the other line who’s trying their best to drive me nuts.
When it’s great customer service– it’s great!
When it’s the annoying service representative, I usually end up getting super irritated and have to take deep breaths to calm myself down… which doesn’t always work I’m ashamed to admit…
Cox does try to work with you and help you over the phone, but trying to get someone to come out and look at everything is like pulling teeth. They avoid that until they absolutely have to send someone out and can’t get find a way to get out of it. (I’m sure they do this to save money etc.)
Overall I’m giving them 4 stars because usually, for most of the time, their services work fine.
It’s just that when the services stop working (which technology does do every so often) and I have to call and talk to their automated machine or customer service who are trying to find every reason NOT to send someone out, is when it’s super annoying.
But overall I’m fairly satisfied with their services.

Just reviewing for the Internet service, I haven’t had their cable for a few years. Their Internet service is really good, but expensive. I have the second tier service and I get the download speed as advertised over WiFi and even better via a wired connection.
My major problem is with their website. It works 25% of the time for me and that is ridiculous! It is so frustrating to try to use, most of the time I’m just stuck on the log-​in screen and cannot get past that. I cannot log into view/​pay my bill. I don’t want to have to send a check via the mail like some caveman!
Their store get’s really busy during the obvious times, around lunch, and in the evening when everyone gets off work. The rush is always expected and that is a problem. If they know there is going to be a rush then they should work out a solution so the wait time isn’t 30 – 45 minutes.

Be careful what you sign up for with Cox, they will LIE to you and promise long time services, then start charging you. When you call to get clarity, they say they have no records of your agreement and cant do anything about it. They suck.

I’ve been seriously unimpressed by Cox. Only two companies offer service for my house and Cox had the better deal. That said, they’ve added a LOT of extra fees (not surcharges and taxes and whatnot, but a bunch of fees I was told we wouldn’t have) onto my last several bills. I’ve called each time and they’ve «discounted» *some* of the fees. The last gal I talked to said it was our fault that all three people we talked to told us we wouldn’t get charged extra fees and that we still had to pay it. I am definitely going to be looking for a different provider as their customer service is wretched, the service has cut out several times, and they keep charging us a bunch of extra fees (so it costs way more than Other Company)

I have been with Cox for a while because I didn’t want a contract and that left me with fewer options.
I was getting ready to leave Cox after my mother got DirectTv, and while she has 100s more channels as well as service to all her TVs (I just have a cable box for 1 of mine), her bill was the same as mine. I spoke to someone in the customer retention department and was promised $ 40 off my bundle each month for a year.
I agreed to the offer and have been jerked around ever since. They manually adjusted my bill twice, and then told me that they could not live up to their end of the commitment. I was told that the agent that made the offer was ‘outsourced.’ So what? You are still responsible for the actions of your employees whether they are outsourced or not. Outsourcing cuts down on cost, but sometimes quality as well, and if your outsourced employee makes a mistake you deal with it.
Anyway, that was a bit off topic, they had me speak to several supervisors all of whom said they could not do anything. Finally, I was offered $ 20 off a month, which maybe would have been fine if I hadn’t been offered $ 40. I was then told that I could call the main line and take it up with the legal department. When I called, I was told that they did not have a legal department.
This is a company with sub-​par service and a lack of integrity (unfortunately they do have the best internet service for the area right now). For cable, don’t bother with them. Go with DirectTv and hope and pray that Verizon’s new internet/​cable service comes to this area soon!

Shae Nae Nae is usually nice.
Shae Nae Nae is usually smiley.
Shae Nae Nae is normally a very even tempered, lovely individual, if I do say so myself.
So, why, oh why Cox, do you have to push me to the edge and make me bring out the raging biotch? No one likes to see that, or even worse, have to DEAL with that. It ain’t pretty. It’s not what’s up.
It just seems like no one at Cox Communications, communicates. Over the course of this past month, Cox techs been at my home on five separate occasions. Groan. Just think about all that missed work time!
It all started when one innocent Saturday afternoon our Internet service suddenly went down. I left the house for a few hours, and when I got home, there was still no signal. At that point my husband told me he saw a Cox tech behind our house working on the cable lines earlier in the day. Turns out they disabled our Internet service on purpose, due to interference in our lines, but no one at Cox decided to tell us. How’s that for customer service? Fail.
I’ll spare the long, torrid, heartbreaking details that have led to a trail of appointments, but at a minimum, there is major room for improvement here. When the service works, it works, and 99.99% of the time, I’m happy. When any problem arises, that’s when things go downhill fast.
Oh, and by the way, the name «Cox Contour» sounds awfully dirty for their new customized TV «experience that perfectly fits you» — more like something you’d find at an adult store, rather than in your living room. Gross.

I called Cox because my bill was high. I spoke with a female first who said we had a three month promotion and that has ended so our bill increased about $ 20. I told the girl I was likely to change providers and bundle my service as that price is too high for me to pay per month so she transferred me to a guy she said could either give us another promotion or discount. When I was transferred to this guy he started raising his voice and was bashing the company I said I used before and was going to switch back to. He did not try to find me a solution, his focus was on how I wouldn’t like the other company based on the research he has done. I told him I didn’t think he should speak down upon his competition like that and if he couldn’t help me reduce the cost it wasn’t anything personal but I couldn’t continue to pay the increased price. The conversation wasn’t going anywhere, he continued to try to argue with me, and he wasn’t helpful so I was forced to end the conversation and hang up. My next phone call will be to cancel service. If this is how clients are treated and if Cox is too large to care about retaining a small client, then this is not a company I want to be with. I’m write my first Unilocal review for those who are on the fence about signing up with Cox, go with a company who has better customer service.

I wish I could give zero stars. Horrible customer service, surprise charges and rates seem to increase monthly.
Sure you can get digital cable with Cox, but you have to pay $ 8.50 per receiver which they don’t tell you when you sign up, if you want DVR it will be another $ 5.00 a month per receiver. The on-​demand cable is never available, so you often get an error message that the programming cannot be used at this time, customer service just tells you to wait it out and they certainly won’t credit you for a month or two of unusable on-​demand programming. The internet is the same speed with «power boost high speed» as it is with the lower cost internet. Outages are frequent. The customer service reps are beyond rude and the wait times should you need to call in are astronomical!. They have more disputes with the channels than satellite and as cute as their commercials are, their product is terrible.

Great at getting new customers, horrible at keeping them and poor customer service. I signed with Cox in Aug and had a promotional rate. I called a few months later to add more channels. That went well and I was told it would bu up and running when I got home the next day, not so. I called and was transferred across the country 5 times and spent over an hour to be told they either couldn’t help me or didn’t know why I was transferred to that department. I was finally transferred back to the state I Originally called and was told in less than a mintue that the computer showed my date for service was actually the following day. Not so, but what could I do? I emailed the Customer Service Department to complain about my time spent and all the transfers and being told the wrong information and received a basic gee we are sorry and nothing else. POOR customer service on both sides. I then called to see what they could do about my promotional rate expring and what else they had after offer to keep my rate the same or lower. The option was to lower my internet speed (not) getting a home phone which I had no need for and we finally decided on DVR service which I would use. I asked three times if that would raise my rate and was told no it would stay the same because it was a promotion they were running. When we both got ready to hang up I again said to recap, this will keep my bill the same for the next six months, to which I got a yes. Just got my bill yesterday and my bill is $ 40 a month more! I called Customer Service again and complained, telling them that this is not what I was told, she looked it over and said, well that is the rate and I am sorry if you were told something else, (told something else, no I feel I was lied to) and there was nothing they could do. Well yes there is, I am cancelling them this week and going elsewhere. BUYER BEWARE!

Cox Cable is not providing service from CBS due to a dispute between the two firms. It’s their dispute to work out and I am not aware of all the details. However, in the mean time we pay Cox Cable for their service which should include service from CBS, Whle Cox is not paying CBS, they continue to charge us all for service which should include CBS. Cox Cable simply explains that they are not going to do anything and that we should call the local CBS station. I don’t pay CBS for service, I pay Cox Cable for a service they are not providing. Cox should reduce our service cost, make a refund or offer an added service until they resolve their issue with CBS. Why would Cox Cable ever settle with CBS as this is extra profit for them. AT a minimum Cox Cable should be fined by the City of Tucson for the amount they would be paying to CBS. Maybe that money could be used to fix our roads until they come up with a settlement.

I have a love-​hate relationship with Cox. They are undeniably the fastest Internet service provider serving this area. Annnnd pretty reliable.
But read the fine print of our Internet-​Cable TV-​Land Line bundle and things get a little dicey. The DVR is a piece of junk that regularly drops recordings and sometimes stops mid-​recording. The reception on premium channels can be annoyingly sporatic. And the latest? 10 days without voice mail. Cox said they were «working around the clock» to fix it.
10 days, around the clock? If that’s true, they need to hire some better people! And — sigh — we should investigate better options.