Choice Options

We are UA employees. I really do not want to write this review but I have to. Choice options terminated their services to us because my wife and I asked a question regarding whether their nannies work outside their network — it was a total misunderstanding. First, the owner’s attitude in the termination email made us very unpleasant. I tried to explain but the owner did not want to hear our explanation and did not even reach us to investigate this issue. It seems the owner only listened to her two caregivers. We did not think their nannies told the entire story. The owner should have told us this «termination policy» first — this policy cannot be easily found on our UA and their websites. We ASKED questions without any intention to hire any of their caregivers independently. My wife and I coincidentally asked a similar question due to different intentions. That week was chaotic in my family. They were supposed to explain the policy to their clients or at least give us a call or let us know right away, definitely not terminating the service right away. Why should the clients get «punished» by asking questions? We had no chance to explain. The way the owner handles this matter and her attitude were very unprofessional. Also, we only used two nannies of theirs. Their first nanny was professional and we liked her — I have to be fair to them — but we were not satisfied with their second nanny. I am sorry to post this review here because the owner did not give us a chance to explain the entire situation to her and she emphasized that her decision was final.

What a great experience! This agency not only provides nanny services, but also companion services and corporate childcare. I needed a temporary adult companion for a family member and interviewed several different in-​home agencies. I had certain doubts with all of them — until I called Choice Options. I was pleasantly surprised with their prompt response to my query and within a few days I met with the owner, and the staff director in a pleasant and cordial setting. They are very experienced and professional and were 100% committed to help me find a workable solution for my individual situation. I was extremely impressed with the quality of care provided by the companion, who was sensitive to the needs of my loved one and provided a relaxed, caring, and attentive environment while I was away. I had no worries or concerns at all. It was truly an amazing experience without a single hitch.
Choice Options will be my first option whenever I need companion services again. They take their responsibilities very seriously and insist their nannies, companions and staff be well-​trained and thoroughly checked. You will not be disappointed.