Automotive Recalibration Center

Sam is a ASE master Tech and a 3 time state winner of Napa’s ASE tech of the years for Arizona. He does great work. You won’t go wrong taking your car to him.

I came to this place looking for help with my speedometer. After rescheduling my appointment twice, and finally getting into the shop today Im completely blown away at how terrible the customer service is here. As I speak I’m sitting in the lobby while a girl that doesn’t even work here is on the computer and chatting to her friend on the phone still hasn’t even made eye contact with me. Once I walked in waited patiently for about 3 minutes before I just blurted out over her conversation that I was here for my appointment. She didn’t even flinch nor look in my direction. I had to leave the office and go around to the back to get the attention of somebody that works here. I told him about the unresponsive person in the office ignoring people, and he responded «she doesn’t work for me». He then told me to go back in the office and someone will be with me. 10 more mind later someone comes in and tells me
To fill out a form which includes a bunch of irrelevant fields that reminded me of a job/​doctors office application. Anyhow finally 10 minutes later someone comes back gets my paper asks for my keys and tells me to hang about 30 more minutes.
Yikes! Its sad that sometimes local businesses don’t really care about their reputation in an already judgmental city!