Audio Express

Worst customer service!!! Have had to go back several times to have my system fixed this is place is a joke. Save your self sometime and frustration and go somewhere else!

I was going to buy a system today. Looking at these reviews I think I’ll pass. The upcharges and overpricing seem outrageous. Thinking of my past experiences with AUDIO EXPRESS makes me not want to also, which reading the reviews reminds me of how I’ve been treated here in the past.
I’ve bought 2 stereos from them paid a little more then I should have both times. I actually had my mother buy one and AFTER it was installed her temp gage (09 Avalon) didn’t work. When asked we were told that with the new stereo wouldn’t work with it. Isn’t that something they should have known from first seeing the car and told us? At very least they should have said it when they realized this was the case and called us so we could make that decision and have them put it back together, at NO CHARGE since they are the «professionals» and SHOULD have known to begin with! So now for the last 3+ years my mother can’t ‘set her temperature’ with any degree of accuracy, no pun intended.
Think I’ll pass and go around the corner to the Specialist and pay an initial $ 5 extra for install ($ 75 to $ 70 listed price) and avoid the hidden fees AUDIO EXPRESS likes to play games with. I don’t want to play games with how much its going to cost. Give me the price upfront and stick with it! If you are loosing money doing that get better sales personnel that know how to gage how much the work will be.

Absolute waste of time. They will quote you the low price for install and then call you saying that you need a 75 wiring harness. Don’t fall for these scammers. They ended up charging me 150 more than quoted. Total waste of time.

I didn’t look into any reviews before going here but my experience wasn’t too bad. I initially made a phone call and Daniel helped me. He was really nice to offer me great deals over the phone. My speakers rattle so I needed all 4 of them replaced. It took a really REALLY long time for the install but Daniel showed me the best speakers for my budget and didn’t try to up sell me too much. It was expensive but I really did need new speakers. I appreciated Daniels help and dedication to really getting me exactly what I needed. Thanks!

Went in to get a special on a promotional stereo and back up camera listed for $ 250. Drove up from Benson ready to pay up to $ 400 total with the ½ off install deal. Was quoted $ 500 and was told they didn’t have the stereo in stock. What kind of business charges double the cost for install & doesn’t keep promotional products on hand? Then was told it could be even more, because the harness could cost $ 100 or more. WTF? Looked up the harness online and it was $ 15. I work on semi trucks that require a SIGNIFICANT amount of labor, yet I would NEVER rip off a customer as much as you do. I will NEVER attempt to use your company again and have told EVERYONE I talk to about the con you have going on. Way to leave a bad taste in the mouth of a potential customer for life.

Audio Express was able to fit me in recently for a deck install after a few other competitors told me I had to wait several days. Being excited and impatient to have the new deck installed (as I wasn’t getting much use out of the cassette tape deck in my ’99 CR-​V), I was thrilled that they could install it right away.
Scott was fantastic, and showed me how to use all the features of my fancy new touchscreen deck. The install looks great. I also had them install an alarm system as well.
I deducted one star because I would have preferred if they offered me the alarm system install at the very beginning (instead of after the 2 hour install of the deck). They could have installed it all at once and saved me a return trip. Overall though, I highly recommend!

Rob and his team worked hard to earn my business. From the initial call when I dialed in, all the way to the follow-​up call just to make sure everything went OK, these guys did an awesome job.
I had a backup camera I bought online that I thought I could install, but realized I probably didn’t have enough time and probably couldn’t make look as nice as a professional could. These guys mounted the camera perfectly and made it look great, almost like it came stock with the van. And they did it really really fast.
I highly recommend.

While I had some issues before the management worked hard to resolve my issues. Kudos to good Management.

Was searching the internet trying to find a decent car audio store. Looked at some reviews for others and was drawn to this one due to the discount coupon on an item. Was contacted by Robert, one of the managers and met with him at the store. He was very helpful and aided me in picking the items for my car. We went out to my car to show him what I was looking for and he listened to my current system and recommended that I just needed a couple of things vs. All of these other things which saved me more money in the long run. Installation took about 5 – 6 hours but overall a clean install and his recommendation was spot on. Only thing that they had a problem with was they didn’t have the steering wheel adapter to integrate with the new receiver. Robert told me they would order it and have it installed free of charge. I took a look here on Unilocal the night before the install and noticed the marks and reviews. I honestly believe that what was said and done in the past was fixed and remedied. I didn’t see any of that while I was down there.

I came to this Audio Express after receiving a quote for a new deck and installation from a different company. You always hear the ads claiming the are the «home of the $ 1 install» but we all know that those install fees are just hidden in marked up prices, anyway. I already knew that but I was hopeful that they would break the stereotype and blow me away with quality service.
But I was wrong. I walked in and was greeted by a worker that was holding a tissue up to his bleeding lip. He attributed it to a «pit bull» incident. Not sure how this is sanitary, and I honestly don’t remember him washing his hands before touching the audio equipment later, btw.
To make a long story short, they took my quote from the competition, and although they were able to beat it by $ 20, I still took my business to the other company. Quality wins over quantity with me, and based on the uncleanliness, messiness, and quite frankly — rudeness– of their staff, I did not feel that they were worth the money I work hard for.

OK So I bought a new stereo and got all the parts online and basically just needed a straight install in my Volvo wagon. I called our usual Volvo mechanic and he recommended that I take it to Audio Express for a simple install. I called Audio Express 2 times and spoke to one of the guys at the desk. I was told TWICE they don’t take appointments– just show up and they can work me in. NOTHING about having to show up at a certain time to get in line.
So, I took the car in at 11am today. They immediately blew me off and said they couldn’t do it because I didn’t show up at 9am. WTF!!! No one said anything about 9am to me on the phone. I immediately walked out and called the Specialists and was able to make an appointment. Will never go back.

Horrible!!! They messed up my dash installing my new deck and destroyed the harness for the old one. Customer service was lacking. I sat around for 4 hours for something that needed less than 1.

We stopped by in February to ask about installing a car stereo and Sirius unit we already own into a vehicle we recently purchased. We showed them what we had and we were told it would cost about $ 160 and that we needed to be there at 9 AM since it was on a 1^st come, 1^st served basis.
Well, we didn’t go back until April and then the SAME sales guy told us we didn’t have the correct harness, that they didn’t have it and that it was very hard to find. We could try on ebay. Why didn’t he tell us that back in Feb? He was really rude about it too.
We went to The Specialists just down the street and actually bought a new system. Customer Service means a lot! Audio Express doesn’t have any and lost a sale because of it.

Horrible customer service, they charge you for things they didn’t need and are overpriced anyway. The $ 1 install is just to get you in the door as everything else seems to be more expensive than any other place. The install work is horrible, sloppy, and takes way to long. Do yourself a favor and go someplace else or learn how to do it yourself, it will probably take the same amount of time it would have taken them to install it and you probably do a better job. They have touched two of my vehicles and will never touch one of mine again.

I called to ask about a warranty for their work. They first said it is for a yr unless we paid for the extended service warranty. I explained the situation with the window not going down more than a couple of inches without cutting into the speaker. I told him we spent hundreds on 2 cars about a yr and a half ago. He said he appreciates our business and they would look at it no charge when I asked if it would cost anything. He said first come, first served. I was 3^rd in line just about 9am when they opened and left the car with him. I didn’t hear from them and called at 5pm. They said I was all set but didn’t take the time to call me, saying they were sorry. I picked up the car and he said the screws had come loose so they tightened them really well for me. While I appreciate the fact that they fixed it for free, what an inconvenience to have my car there all day!

I had a stereo put in my Accord there about 15 years ago. From the reviews above it doesn’t look like they have changed much. My impression was that the $ 1 deal is just to get you in there. Then, they upsell you on everything (special plate for the deck, wiring harness, etc.), which adds up quickly. I have stopped in there a few times to check out deals for my current car and customer service is really not one of their high points. I think I will buy a stereo at Walmart and install it myself — it takes the same amount of time anyway.