Jiffy Lube

I’d like to give a great shout out to Unilocal.They truly saved me today. I went to Jiffy Lube to get my oil changed. When I arrived they had two people being serviced and one truck waiting. I pulled up behind one of the cars being serviced. I get out and tell them I need an oil change. They ask ME do I know what type of oil my car uses? I can’t TELL you how many oil changes I have had in my life and I have NEVER had the store performing the oil change ask ME what type of oil my car uses. I say no. The follow up is. well do you know if it’s synthetic? Now my intuition kicked in right there, but I followed her into the lobby and had a seat.
I sat next to a man who looked a bit upset. He was on the phone telling someone they were having trouble getting the air filter off his car. Now, that was strike two. I see them move the truck that was behind one of the waiting cars ahead of mine. And I realize that this guy isn’t going anywhere and neither am I. Fourty-​five minutes in and I decide to Check In on Unilocal.I find it on Unilocal along with the reviews about the wait and the excessive charges and I decided that I needed to leave right now. Sorry, I thought this would only take an hour and I need to get back to work. They did not want me to leave. She kept asking me to promise I’ll be back later today and gave me a 50% off coupon. I agreed, took the coupon and left.
And I left the guy whose car they were working on when I arrived 50 minutes ago, right there.

I was quoted 30 minutes and I have been here 3.5 hours so far. This is the slowest oil change I’ve ever experienced. Terrible service! Never Again!

Seriously. The worst oil change place you could ever possibly go to. Over an hour and $ 120 and still not done. Everyone just stands around and when they actually have to do work, they move in slow motion. No one even knows anything about cars. I seriously think my 4 year old could have done a better and faster job. I am scared my car is going to fall apart when I drive out of here. If they offered me a free oil change next time I would decline. Do yourself and your car a favor and drive it with no oil before taking it here.
Adding on to my previous review. I opened a «ticket» with the corporate Jiffy Lube via their contact/​complaint form online. The only thing I got back was an email saying my ticket had been closed. They clearly do not care that this location is a complete joke and an embarrassment to their brand. They are up charging people without even asking which is borderline criminal. Not only will I never return to this location, but will never give any Jiffy Lube another dime.

I don’t know what all these bad reviews are about. This place was a pretty great experience for me as far as Jiffy Lubes go. The sales associates didn’t even try to push additional services and unnecessary additions on me, which I really appreciated. The staff was friendly, courteous and professional. I do recommend this location.

Worst place to go. When I arrived I was told to go inside. I stayed there for over 30 minutes & no one ever said a word to me. I left when another customer who came after me was put ahead of me in another stall. Rude & just unfriendly atmosphere. Will never go back! Wish I could not give any stars!!!

If there are oil changes in Hell, this Jiffy Lube would be a model store. Overpriced and run by poorly supervised mechanics, this location could not complete all of the services paid for without managing to cover the inside of my car in dirt and oil, having to take the car back again after forgetting to do something, and somehow making it smell like a barrel of moldy fish died in here. After promising service in 10 – 15 minutes, we got out of there after more than 2 hours, and immediately had to take the car home to reservice it.
I was polite and tried to stay calm during the parade of horribles they inflicted on my defenseless car. For my patience, I was rewarded with an attempt by the unapologetic manager to overcharge me. One new employee, apparently not yet trained on the level of rudeness and disdain this place expects of its employees, apologized to us on the way out — shocked that his manager was so cavalier about losing a customer.

I wish I couldn’t give them no stars but my husband sent me to this jiffy lube and we spent any 300 dollars there. We had the highest oil change you can get I believe it was was something like the platinum. We also had air filters and cabin filtered changed too. Come to find out. We paid $ 300 for nothing because That’s not What they did for us at all. Now we drive a Cadillac. So this was a last min thing before I went into work. They changed the cabin filter and gave us a used one that didn’t even fit the car. And they gave us regular oil. These men robbed us blind. I’M sorry to say but my husband coworkers introduced him to a former jiffy lube employee and he told us horrific story’s that he was forced by management to do underhanded stuff to people. Like putting recycled oil in their vehicles and not giving them exactly What they asked for. My husband went back you there and they said Oh we ran out of the correct cabin filter for your car then and the manager isn’t here to assist you with this situation. Since my husband said well if you guys ran out Why did you charge me full price for What you did not have. Why wasn’t this said to me. When I was in here spending $ 300. And again the young man said he didnt know and he had to speak to a manager. So please I wouldn’t advice anyone to go to this particular jiffy lube. They will rob you and cause damage to your car. There needs to be an investigation at that location. In the end we went to the dealership and they put in the correct cabin filter and gave us a proper oil change. I think I might just contact corporate on this one.

What would you do with $ 900? That’s the question you must ask yourself before getting any work done at this place. I went in for a simple oil change. And they talked me into the $ 127 oil change (yeah, I know, call me a sucker and I also read another view of a woman getting the same treatment, hmm pattern?) I told them that in two days I would be moving and in turn driving from Atlanta to Seattle. When I got my car back, The breaks (which they say they don’t even touch in an oil change) where NOT working. I take it to the dealership the next day for the service manager to tell me «I would have not allowed you to leave this car is so dangerous» (in reference to the breaks). And then they inform me the break booster is broken and it’s gonna be $ 760 in repairs. Two days before I’m supposed to move across the country. And after filing what Jiffy Lube calls their customer complaint forms and faxing the work order (which is what I was told was their policy) what has happened? NOTHING. So in conclusion, what would I do with $ 900? Hmm lets see, I would love to buy a bed or turn on my cable and internet but alas I can’t do that because I have made the mistake of going to Jiffy Lube.

Excellent Service! What a great group of guys in that shop. They all seemed to work extremely hard and very courteous. I went in for an emission. They noticed an oil leak and said they would have a look underneath to see if they could identify it. A free service. The young man, Richard I think, de-​greased and cleaned of the bottom of car to try and identify the leak. They went above and beyond and seemed to work as a team very well. I will be going back and highly recommend this place. I was surprised to see bad reviews, unless was just a bad day. Then again and understandably, most people review things when they have a bad experience but few review with good ones.

$ 80 for simple oil change. (don’t fall for the synthetic sell — and notice there aren’t prices posted on the wall any longer).
I have been had.
My advice is quite simple: go elsewhere.

I feel taken advantage of.
Literally just spent 100 bucks on an oil change. AN OIL CHANGE. They said «we upgraded your oil to blah blah blah» without asking me first! The whole thing cost twice as much as an oil change anywhere else, and if they would have said, «Hey, listen… there is this new oil that does better than the old oil, I would love to tell you about it’s benefits — would you be interested?» And then let me decide to spend an extra 40 bucks on it, then great.
But I didn’t get the choice. I would have taken my car somewhere else. Also, they were pressuring me so hard to get new windshield wipers even though I had recently had them changed that I nearly started to cry. I DON’T WANT THEM. Anyway, they put them on there. And that was an additional charge. And then the charged me for some kind of special filter that I knew nothing about.
Anyway. I left feeling defeated.
I had no power over my own car or my own financial decisions, and honestly, I will never go to Jiffy Lube again. I don’t care if they charge so much for a «full service.» That kind of treatment is not okay, and charging someone ONE HUNDRED FREAKING DOLLARS for a standard oil change is not okay.
Don’t go here.

Going against the grain here but I received friendly courteous service by competent employees. I appreciated the thorough system check and they did catch the little things I neglected. The price is higher than at my dealer but that’s expected. Service was fast, waiting room was clean. Definitely better than I expected. Great experience and I’ll not hesitate to come back.

I’ve been taking my car here to have my oil changed since I moved here a year ago and never had a problem…
Until I took my car to a mechanic to have my brakes looked at and ALL my fluids were empty. $ 1100 worth of work.
They always told me my fluids were fine and that they topped everything off when they changed my oil. There were cheaper places around town to get an oil change but I went there BECAUSE they’re supposed to check all that stuff for you.
Definitely never going there again.

I took my (manual) Mazda Miata here for a regular oil change; no big deal right? Wrong! I pulled up to the nearly empty building (there was only one other customer already in the process of whatever). Usually they have you leave your keys and head inside so they can do their work. Nope — not with me they didn’t. A big guy came over, taking one look at my stick shift and put both hands up as a show of surrender… explained that (not only would he not fit into my beautiful Matchbox Car) he didn’t know how to drive a stick.
Wait… what? He works in a car shop and… can’t… drive a stick? That doesn’t make any sense at all. But wait — it gets better! Can you believe it? He then proceeds to ask EVERY OTHER EMPLOYEE THERE (including the receptionist girl) and not one of them can drive a stick. So… what happens? Do I say «forget it» and go somewhere else? You would have hoped so, but no. No, not at all.
No, I let them talk me into driving MY OWN CAR into the building… over the HUGE GAPING HOLE IN THE GROUND. I’m sure there is some kind of legal liability issue with that… with letting (nay, making) an untrained, uninsured (by the company), customer PAY to drive their OWN CAR over a giant hole, with 6 or 7 feet of open air below it. I must have been on drugs or something… clearly I have no idea what I was thinking.
So, then I sit in the waiting room for about 15 minutes while they change my oil, try to hard sell me on a new air filter (even though I know the one I have is still good), and then charge me something like $ 30. Riiiiight.
But WAIT — THERE’S MORE! Then, you guessed it, I had to pull my own car OUT of the bay!
Again… there was a HUGE HOLE (maintenance bay) UNDER MY CAR!!! And if THEY drove my car into their hole, their insurance would have paid to fix my shiz… but seriously… if I had messed up my own junk, I don’t think they could have been liable. WHAT WAS I THINKING!!!
Quite obviously, I will never be going back there again. Not in a million years, and not for a million dollars. Well… maybe the million dollars… but anyways. I don’t recommend that you go their either. Seriously. Don’t.

I took my ’94 Honda Accord in for an emissions check. Jiffy Lube charged me $ 25 and said that my car failed to pass. They claimed they could retest if I had a variety of work done on the car.
I left and immediately took the car to the Honda Dealership on Cobb Pkwy. They charged me $ 30 and the car passed the test completely.
What gives?
Makes me think that the tools Jiffy Lube uses are inferior and do not provide accurate testing results.
I will not be returning here.