Tualatin Eye Associates

Awful customer service. The front-​desk assistant hung up on my wife when she needed assistance with directions. I called the office to speak with Dr. Bowen. Instead of being able to leave a message and being done with it, I ended up getting questioned about the reasoning for my request. The call ended with «If I don’t have anything more specific, he might not call back at all (heh)».
I’ll take my business elsewhere.

I have been a patient at Tualatin Eye Associates for years. However, about a week ago, the rubber really met the road. I was on vacation & managed to forget all of my contacts! I had my glasses but was in the deep South and was going rafting the next day & really wanted to be able to wear my sunglasses. It was a Saturday and I was pretty upset since I knew the office was closed. I called Dr. Bowen’s emergency line and explained what I did. After some talking with Dr. Bowen and some fact-​finding on my part, he had his office person go into the office & call in my prescription, ON A SATURDAY. She talked to the people in the eye department in the town I was vacationing to ensure that she was writing it for a brand and prescription that they knew they had in stock that day. I was able to pick up some contacts just a couple hours after making the initial call. I was able to raft the following day with my sunglasses securely fastened to my face and a good time was had by all! Thank you!